Tim Hortons

Gina G (7 reviews)

3 May 2026

Source: Google

4.0

Pretty good place if you need coffee urgently. I usually stop here during my jogging session with my dog and get some of my favourite drink as well as his favourite snacks. It is the perfect energy boost. And you can order very quick and get your food and drinks very quick because the service and the people are very fast.

Restaurant response

Response added on 3 May 2026

Hi Gina, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Allan Brown (1 review)

2 May 2026

Source: Google

2.7

Although my order was right, I have to say the employee that worked yesterday Friday May 1st at 4:40pm was the rudest employee in my experience at buying at Tim Hortons, and I mean out of all Montreal, province of Quebec, Ottawa, Toronto, Vancouver, Sudbury, Toronto, Hamilton, etc. So congratulations to that location you earned the reward of having the most arrogant, dismissive employee I have ever experienced

Restaurant response

Response added on 2 May 2026

Hi Allan, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

A. Jankowski (1 review)

26 Apr 2026

Source: Google

1.0

Worst service my girlfriend broke up with me because of this trash service I’m so heartbroken.

Restaurant response

Response added on 26 Apr 2026

Hello, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Ryan Rezaie (3 reviews)

26 Apr 2026

Source: Google

1.0

I had one of the WORST!!!!! experiences I’ve ever had at Tim Hortons, and honestly, it’s concerning on a serious level. As someone who is a lifelong diabetic, I specifically ordered a sugar-free drink. The employee had no idea what that meant and didn’t seem interested in figuring it out. Instead, I was given a drink with sugar, which caused my blood sugar to spike so severely that I ended up in the ER with hyperglycemia. This isn’t just bad service. It’s dangerous. On top of that, the staff member was visibly frustrated and rude during the entire interaction. It felt like asking basic questions was an inconvenience. To make things worse, they didn’t even have ice or the flavor I originally wanted, so I was forced to pick an alternative anyway. And this isn’t a one-time issue. On a separate visit, I ordered a chicken wrap and somehow received one filled with Boston cream instead of ranch. This is honestly baffling and shows a complete lack of quality control. Between the lack of basic product knowledge, poor attitude, and serious mistakes with orders, this location is not just disappointing. It is unsafe. I would strongly recommend avoiding it, especially if you have any dietary or medical needs.

Restaurant response

Response added on 26 Apr 2026

Hi Ryan, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

URTV OFFICIAL (6 reviews)

11 Apr 2026

Source: Google

1.0

Poor communication there's a girl server has no communication , she saw you waiting and after you speak to her ...she say's " i have other order to finish" what the heck this server need to train we are 2 people in the line waiting for a minute., better replace the girl server the one with good communication and attitude.

Ankush choudhary (12 reviews)

29 Mar 2026

Source: Google

1.0

Stafff is too much slow Only for coffe i wat 15 mnt

Restaurant response

Response added on 29 Mar 2026

Hello Ankush, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

까망피리 (3 reviews)

28 Mar 2026

Source: Google

1.0

It was a very unpleasant experience. The staff were unfriendly and did not pay attention to the customers. I wasted my time because they did not take my order properly. Also, they chattered and laughed in their own language in front of the customers, which was offensive.

Restaurant response

Response added on 29 Mar 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Aditay Kalal (5 reviews)

25 Feb 2026

Source: Google

1.7

I had a disappointing experience at this Tim Hortons. The employee was speaking very loudly and the service felt unfriendly. There was no greeting or “thank you,” which made the interaction feel unprofessional.

Restaurant response

Response added on 25 Feb 2026

Hi Aditay, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

prasanna kumar Reddy (26 reviews)

28 Jan 2026

Source: Google

1.0

Line of 5 people and a sigh says be back in 10mins 😅 please make sure ur employee is working , not sleeping in the back .

Restaurant response

Response added on 29 Jan 2026

Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Shailee Modi (4 reviews)

22 Jan 2026

Source: Google

1.0

Terrible customer service, the person who is working right now, is terribly rude. Did not bought anything. Only because of her. Treated us so poorly we didn’t not deserve this kind of disrespect. Her name starts with ‘N’.

Restaurant response

Response added on 24 Jan 2026

Hi Shailee, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care