This tim hortons decides to remove from the menu classic items like the vanilla dip donut / glacé a la vanille, it is ridiculous that we need to go a longer distance to be able to access a tim hortons that has a complete menu. Plus you always get from the team a " we don't serve that here" / " on n a pas ça ici" or it is discontinued when clearly products are available in other tim hortons.
Restaurant profile
Reviews / Ratings for Tim Hortons
Service
Restaurant response
Response added on 24 Jan 2026
Hello,
We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca
Warm regards, Tim Hortons Guest Care
I never recommend anyone to come here . The overall service is too bad and the receptionist guy is too much uncultured and his behaviour is too bad to come back again here. Totally make me disappointed and disturbed. The manager should take actions in terms of dealing with customers. Service is too bad
Atmosphere
Pricing on the soecials is comfusing. People are great.
Service
Cooking
Atmosphere
Restaurant response
Response added on 19 Jan 2026
Hi Reza,
Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure.
Warm regards,
Tim Hortons Guest Care
Bring Sarah back. She was an exemplary and beautiful employee, and everything was fine. You don't hire good employees like her anymore.
Restaurant response
Response added on 19 Jan 2026
Hi Darek,
We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up.
Warm regards,
Tim Hortons Guest Care
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Opening hours
Dining room
- Sunday Closed
- Monday Closed
- Tuesday Closed
- Wednesday Closed
- Thursday Closed
- Friday Closed
- Saturday Closed
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