Tim Hortons

Valentyna Gerber (20 reviews)

3 Aug 2026

Source: Google

1.0

I don't think I'm coming back here and will not recommend this place. Ordered BLT sandwich and there was spoilet lettuce, also one time took plate with rice chicken and salad also lettuce was spoiled. I don't understand when the stuff prepare food for customers they don't look and don't see it's spoiled? Prices are increased but the quality and the size of portions are decreased.

Restaurant response

Response added on 3 Aug 2026

Hi Valentyna, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

SARBJIT SINGH (19 reviews)

29 Jul 2026

Source: Google

1.0

Is very share service and I gave to the order and some Punjabi lady is laughing for me. That’s why why you are laughing is again laughing.

Restaurant response

Response added on 29 Jul 2026

Hello SARBJIT, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

saleem hyder (9 reviews)

27 Jul 2026

Source: Google

1.0

Very dirty. Fly on donuts.

Harpreet Singh (12 reviews)

24 Jul 2026

Source: Google

5.0

Very nice helpful and clean and timely.

Restaurant response

Response added on 25 Jul 2026

Hi Harpreet, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Robin Meldrum (45 reviews)

12 Jul 2026

Source: Google

4.0

It what it tries to be and nothing more. Can complain but can't say it's amazing

Restaurant response

Response added on 12 Jul 2026

Thanks Robin! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

sukhveer singh (12 reviews)

1 Jul 2026

Source: Google

1.0

One of the worst drive-through experiences I’ve ever had. Today, July 1 at around 3:30 PM, I placed my order at the drive-through and ended up waiting over 20 minutes. When I finally reached the pickup window, the staff were standing around joking and laughing with each other instead of serving customers. Meanwhile, there was a long line of vehicles backed up behind me. The biggest disappointment was that they gave me the wrong drink. Instead of apologizing and replacing it, the employee told me I would have to pay again if I wanted the correct one. Then she laughed as if the situation was funny. That level of unprofessionalism and disrespect is completely unacceptable. Customers spend their hard-earned money expecting decent service, not to have their time wasted and be treated like a joke. If the staff cannot take their jobs seriously, they shouldn’t be ruining other people’s day. I hope management reviews the drive-through staff and provides proper customer service training because this experience was unacceptable. Happy Canada Day. 🍁

Restaurant response

Response added on 1 Jul 2026

Hi sukhveer, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

ali raza (19 reviews)

29 Jun 2026

Source: Google

1.0

I was waiting for almost 15 min no one took my order and some people they paid at self service that had no other choise then waiting rude cand slow costmor service

Restaurant response

Response added on 30 Jun 2026

Hi ali, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Moulay Ismael (25 reviews)

26 Jun 2026

Source: Google

1.0

Worst Tim Horton in Montreal, the laziest workers ever

Roustel Francois

26 Jun 2026

Source: Google

5.0

Good Tim ❤️❤️

Restaurant response

Response added on 27 Jun 2026

Thanks Roustel! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Shawn Gordon (3 reviews)

25 Jun 2026

Source: Google

4.0

Our group had a thoroughly enjoyable visit today. The flavors were wonderful, and the place maintained a highly comforting, relaxed mood. Everyone we ran into was incredibly pleasant and helpful. We honestly cannot wait to come back for another wonderful time. It was a completely successful and beautiful experience.

Restaurant response

Response added on 25 Jun 2026

Thank you Shawn! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

TALWINDER SINGH (6 reviews)

23 Jun 2026

Source: Google

1.0

To slow staff and very arrogant

Restaurant response

Response added on 23 Jun 2026

Hi, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Sanam Parmar (9 reviews)

10 Jun 2026

Source: Google

1.0

When I went to Tim Hortons, it was my turn in line, and a staff member gestured to her colleague, saying that I had come back again. I am not someone who comes to get free things; I am a regular customer who pays for the service. But their facial expression was very rude, and it made me feel completely disrespected as a customer. Is this acceptable 👎🏻👎🏻👎🏻 ??????

Restaurant response

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Reza Morshedi (2 reviews)

6 Jun 2026

Source: Google

5.0

It was a pleasure to get my coffee this morning. Very friendly staff and very professional. Raja, the supervisor was doing a great job. Very happy

Restaurant response

Response added on 6 Jun 2026

Hi Reza, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Anto (15 reviews)

4 Jun 2026

Source: Google

1.0

If can give 0 starsi would. I and and most Canadians know why.

Restaurant response

Response added on 4 Jun 2026

Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Yousouf Akbar (7 reviews)

1 Jun 2026

Source: Google

1.0

I go to this tims everyday to grab coffees for my employees not once are they not rude you ask something on the menu they have no idea what there serving , the tiny girl wearing glasses has to be the most rude person Ive seen and always smirks to piss people off , just put the cruler in the bag or go home

Restaurant response

Response added on 1 Jun 2026

Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Tuhid Islam (14 reviews)

13 May 2026

Source: Google

5.0

Nice gas station and nice people working there.

Restaurant response

Hi, We really appreciate you taking the time to leave us such a thoughtful review. We’re thrilled you had a positive experience, thank you for being part of the Tim Hortons community! Warm regards, Tim Hortons Guest Care

Pablo Sch. (68 reviews)

12 May 2026

Source: Google

5.0

Super fast service always

Restaurant response

Response added on 12 May 2026

Hi Pablo, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

real jafa (42 reviews)

12 May 2026

Source: Google

2.3

Rude behavior from an older woman. As if I'd asked her to lift a refrigerator up to the fifth floor

Restaurant response

Response added on 12 May 2026

Hi, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

harvinder cheema (5 reviews)

6 May 2026

Source: Google

4.3

This evening I been in saint Laurent Tim Hortons with my friend for a coffee.it was delicious.here is a girl simran she is very polite and humble to Tim customer . And of the we thanks for good service.

Restaurant response

Response added on 7 May 2026

Hi harvinder, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Azzouz Hifdi (2 reviews)

4 May 2026

Source: Google

5.0

Good service.

Restaurant response

Response added on 4 May 2026

Hi, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Oriana Farina (13 reviews)

28 Apr 2026

Source: Google

1.0

The worst Tim ! They don’t speak English nor French Impossibly to order

Restaurant response

Response added on 28 Apr 2026

Hi Oriana, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

J-l Fontaine (1 review)

10 Apr 2026

Source: Google

5.0

Pizza

Restaurant response

Response added on 11 Apr 2026

Thanks! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Komalpreet (1 review)

2 Apr 2026

Source: Google

5.0

Good tim

Restaurant response

Response added on 2 Apr 2026

Hi, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

DJ MC MELLO (61 reviews)

31 Mar 2026

Source: Google

3.3

Not enough sauce in the breakfast wrap. Pototas we're cold. I pay for a extra sauce on the side and it's never full.

Restaurant response

Hi, We're sorry to hear this! Please visit us at help.timhortons.ca/hc/en-ca so we can learn more about your experience. If you give us the chance, we’d love the opportunity to resolve this. Warm regards, Tim Hortons Guest Care

James Yaxley (2 reviews)

19 Mar 2026

Source: Google

5.0

Good seevice especially during the evening. No complaints here.

Restaurant response

Response added on 19 Mar 2026

Thanks James! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care