Tim Hortons

Jashan kalsi

12 Oct 2026

Source: Google

1.0

Steep tea not available moreover waiting time is too long

Restaurant response

Response added on 13 Oct 2026

Hello Jashan, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Philippe Dubois (5 reviews)

23 Sep 2026

Source: Google

5.0

A good experience all around.

Restaurant response

Response added on 23 Sep 2026

Hi Philippe, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

abanoub asaad (10 reviews)

21 Sep 2026

Source: Google

1.0

THIS IS THE WORST TIM HORTONS EVER!! THEY NEVER TAKE YOUR ORDER AND WHEN YOU GO INSIDE THEYRE HIDING IN THE BACK. THEY DONT WANNA DO ANY WORK AND WHN YOU ASK FOR A COFFEE ITS LIKE THE WORLD IS ENDING FOR THEM. MANAGERS/OWNERS YOU NEED TO STAFF BETTER PEOPLE DURING THE EVENING SHIFT. THE ONLY GOOD ONE THERE IS THE AFRICAN DUDE. This place is cooked. Go somewhere else if you read this

Restaurant response

Response added on 22 Sep 2026

Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Maxime Lefebvre (4 reviews)

19 Sep 2026

Source: Google

5.0

Great experience, thank you!

mmm Max (259 reviews)

17 Sep 2026

Source: Google

1.0

No fries, the last 2 times left work to go eat and most of their menu is the actual combo but I can't order that. Not sure if they just don't want to cook fries or what.. Asked them if there was another Tim's close by.. Waste of my lunch break. I wonder how many people have just moved on from this location.

Restaurant response

Response added on 20 Sep 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

jason leithman (3 reviews)

15 Sep 2026

Source: Google

1.0

I have food allergies and I was reading on the screen soemthing completely different than I ordered. When I got to the cash I asked 2 times and they said it was made properly. Now that I drank some coffee I know they did not make it preperly. They are liars and do not care about food allergies. I would recommend staying far away from this location if you have food allergies. Very upsetting. I will never go back there.

Restaurant response

Response added on 15 Sep 2026

Hi jason, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Tourist Trucker (129 reviews)

11 Sep 2026

Source: Google

5.0

Fast

Restaurant response

Response added on 12 Sep 2026

Hi, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Rohit Kumar (20 reviews)

27 Aug 2026

Source: Google

1.0

Very rude behaviour of the staff I gave order for my coffee and that guy doesn’t take order properly and make wrong one and when I says that you make wrong one and I says sorry after that he doesn’t reply and not gave any answer .

Restaurant response

Response added on 27 Aug 2026

Hello Rohit, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Harfateh Batth (1 review)

19 Aug 2026

Source: Google

5.0

Good tim I like all peaple work very good all days i will go

Restaurant response

Response added on 19 Aug 2026

Thank you ! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Edouard Larocque (2 reviews)

19 Aug 2026

Source: Google

1.3

They lie to me they told me they have no club a la tim and then her boyfriend ask her for a free club s la tim and she gave it to him. Never buying in tim hortons again lack if supervision of the employee. They dont even care.

Restaurant response

Response added on 19 Aug 2026

Hi Edouard, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

True Talks (6 reviews)

14 Aug 2026

Source: Google

1.0

Need better staff for night! Someone who doesn’t shush the customer.

Restaurant response

Response added on 16 Aug 2026

Hi, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Roudy r00t (39 reviews)

7 Aug 2026

Source: Google

1.0

Horrible service, the wait time is way off! The girl served a customer that came after me and my order was still not ready after 20 minutes! What a shame!

Restaurant response

Response added on 9 Aug 2026

Hello, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Valentyna Gerber (20 reviews)

3 Aug 2026

Source: Google

1.0

I don't think I'm coming back here and will not recommend this place. Ordered BLT sandwich and there was spoilet lettuce, also one time took plate with rice chicken and salad also lettuce was spoiled. I don't understand when the stuff prepare food for customers they don't look and don't see it's spoiled? Prices are increased but the quality and the size of portions are decreased.

Restaurant response

Response added on 3 Aug 2026

Hi Valentyna, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

SARBJIT SINGH (19 reviews)

29 Jul 2026

Source: Google

1.0

Is very share service and I gave to the order and some Punjabi lady is laughing for me. That’s why why you are laughing is again laughing.

Restaurant response

Response added on 29 Jul 2026

Hello SARBJIT, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

saleem hyder (9 reviews)

27 Jul 2026

Source: Google

1.0

Very dirty. Fly on donuts.

Harpreet Singh (12 reviews)

24 Jul 2026

Source: Google

5.0

Very nice helpful and clean and timely.

Restaurant response

Response added on 25 Jul 2026

Hi Harpreet, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Robin Meldrum (45 reviews)

12 Jul 2026

Source: Google

4.0

It what it tries to be and nothing more. Can complain but can't say it's amazing

Restaurant response

Response added on 12 Jul 2026

Thanks Robin! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

sukhveer singh (12 reviews)

1 Jul 2026

Source: Google

1.0

One of the worst drive-through experiences I’ve ever had. Today, July 1 at around 3:30 PM, I placed my order at the drive-through and ended up waiting over 20 minutes. When I finally reached the pickup window, the staff were standing around joking and laughing with each other instead of serving customers. Meanwhile, there was a long line of vehicles backed up behind me. The biggest disappointment was that they gave me the wrong drink. Instead of apologizing and replacing it, the employee told me I would have to pay again if I wanted the correct one. Then she laughed as if the situation was funny. That level of unprofessionalism and disrespect is completely unacceptable. Customers spend their hard-earned money expecting decent service, not to have their time wasted and be treated like a joke. If the staff cannot take their jobs seriously, they shouldn’t be ruining other people’s day. I hope management reviews the drive-through staff and provides proper customer service training because this experience was unacceptable. Happy Canada Day. 🍁

Restaurant response

Response added on 1 Jul 2026

Hi sukhveer, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

ali raza (19 reviews)

29 Jun 2026

Source: Google

1.0

I was waiting for almost 15 min no one took my order and some people they paid at self service that had no other choise then waiting rude cand slow costmor service

Restaurant response

Response added on 30 Jun 2026

Hi ali, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Moulay Ismael (25 reviews)

26 Jun 2026

Source: Google

1.0

Worst Tim Horton in Montreal, the laziest workers ever

Roustel Francois

26 Jun 2026

Source: Google

5.0

Good Tim ❤️❤️

Restaurant response

Response added on 27 Jun 2026

Thanks Roustel! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Shawn Gordon (3 reviews)

25 Jun 2026

Source: Google

4.0

Our group had a thoroughly enjoyable visit today. The flavors were wonderful, and the place maintained a highly comforting, relaxed mood. Everyone we ran into was incredibly pleasant and helpful. We honestly cannot wait to come back for another wonderful time. It was a completely successful and beautiful experience.

Restaurant response

Response added on 25 Jun 2026

Thank you Shawn! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

TALWINDER SINGH (6 reviews)

23 Jun 2026

Source: Google

1.0

To slow staff and very arrogant

Restaurant response

Response added on 23 Jun 2026

Hi, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Sanam Parmar (9 reviews)

10 Jun 2026

Source: Google

1.0

When I went to Tim Hortons, it was my turn in line, and a staff member gestured to her colleague, saying that I had come back again. I am not someone who comes to get free things; I am a regular customer who pays for the service. But their facial expression was very rude, and it made me feel completely disrespected as a customer. Is this acceptable 👎🏻👎🏻👎🏻 ??????

Restaurant response

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Reza Morshedi (2 reviews)

6 Jun 2026

Source: Google

5.0

It was a pleasure to get my coffee this morning. Very friendly staff and very professional. Raja, the supervisor was doing a great job. Very happy

Restaurant response

Response added on 6 Jun 2026

Hi Reza, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care