Tim Hortons

cj perales (2 reviews)

3 Feb 2026

Source: Google

3.0

I always go to this place and never had a problem. They are one of the fastest drive thru out there but today I ordered a turkey bacon club and there was no turkey in sandwich. A little disappointed but it happens sometimes.

Restaurant response

Response added on 3 Feb 2026

Hi cj, We’re sorry to hear things weren’t quite perfect this time. Please visit us at help.timhortons.ca/hc/en-ca to share more, we'd love the chance to make it right. Warm regards, Tim Hortons Guest Care

Fatima Moukhadder (2 reviews)

21 Jan 2026

Source: Google

1.0

I visit this Tim Hortons almost every day, and unfortunately my experience with customer service is often disappointing. The staff frequently come across as rude, and when ordering from the drive-thru, there are times when I have to repeat myself or even raise my voice just to be heard. Orders are also sometimes mixed up. This morning was especially frustrating. I ordered a small hot cappuccino, and it took about five minutes just for the employee to understand my order. When I reached the window to receive my drink, the cappuccino was in very poor condition — the foam was overflowing all over the lid and the cup looked very messy. It honestly looked unpleasant. I politely asked if I could have the cup changed, but the employee seemed annoyed and told me to park and wait. I explained that I was already running late and that I had used the drive-thru for that reason. Instead, she simply wiped the foam off the lid with a tissue and handed me the same cup. On top of that, the coffee itself tasted very bad, which is unusual and not what I expect from Tim Hortons. Overall, this experience was not acceptable. I hope this feedback is taken seriously and that both the quality of service and drinks can improve. Thank you.

Restaurant response

Response added on 22 Jan 2026

Hello Fatima, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Gurleen Kaur (4 reviews)

20 Jan 2026

Source: Google

5.0

Adore less membre dequipe good tim

Restaurant response

Response added on 4 Jul 2025

Thanks Gurleen! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

5 (2 reviews)

15 Jan 2026

Source: Google

1.0

Every day around 23h00 the staff change is causing delay(from 10 to 20min!) in order taking because the staff is ALWAYS late. The person baking in the back is not able to use the paiement machine. They installed a screen so you can make and pay your own order for them to do but the person baking is refusing to even make a coffee saying she dosen't know how. After multiple headbuts me and some of my colleges have decided to not go there anymore. Bad customer service and lack of training for the employee.

Restaurant response

Response added on 15 Jan 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Jashan Kaur (2 reviews)

13 Jan 2026

Source: Google

5.0

Good tim i like

Restaurant response

Response added on 13 Jan 2026

Hi Jashan, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Ivan Šimunović (54 reviews)

11 Jan 2026

Source: Google

1.3

Served 2 days old timbits! 🤦‍♂️

Restaurant response

Response added on 11 Jan 2026

Hi Ivan, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Martin (1 review)

7 Jan 2026

Source: Google

3.0

food is always good just that service sucks they forgot things in the order they have a hard time speaking french or english and they make you wait in parking lot when there is no one behind you at drive in service

Restaurant response

Response added on 7 Jan 2026

Hi Martin, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Jashandeep Kaur (1 review)

6 Jan 2026

Source: Google

5.0

Good tim i like this team

Restaurant response

Response added on 6 Jan 2026

Hi Jashandeep, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care