Tim Hortons

John T (31 reviews)

27 Mar 2026

Source: Google

2.5

The food is fine. My problem is with the older lady with the glasses at the drive through. Horrible service, if you ask for a bag she won't even bag it for you. I've also asked for Splenda and was given sugar instead by her. God forbid she cracks a smile too

Restaurant response

Response added on 27 Mar 2026

Hi John, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Dmitriy Teplov (12 reviews)

25 Mar 2026

Source: Google

1.0

Dirty toilets. Stale fried potatoes. Poor service.

Restaurant response

Response added on 25 Mar 2026

Hi Dmitriy, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Kosta Danilidis (10 reviews)

20 Mar 2026

Source: Google

1.7

bad service , rude staff.

Restaurant response

Response added on 21 Mar 2026

Hello, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Pari Patel (3 reviews)

24 Feb 2026

Source: Google

5.0

Very fast service, I will come again.

Restaurant response

Response added on 24 Feb 2026

Thanks! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Valerie Petizian (4 reviews)

22 Feb 2026

Source: Google

1.3

Each time I order food from the drive-through, I am instructed to proceed to the side of the curve, even when ordering a single item. This practice, in my opinion, is intended to avoid a line in front of the window and demonstrate the restaurant’s efficiency. However, it creates a line and a side of the restaurant when the only action required is to toast a bagel or similar item. When I suggest that I will remain at the window, I am met with a disapproving look. The process of obtaining a bagel takes approximately 10 to 15 minutes.

Restaurant response

Response added on 22 Feb 2026

Hi Valerie, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Francis (24 reviews)

21 Feb 2026

Source: Google

3.0

I mean it’s Tim’s so it’s nothing special but good service.

Restaurant response

Response added on 22 Feb 2026

Hi Francis, Thanks for sharing your thoughts with us, we always love hearing from valued Guests. If you’d like to tell us more about your experience, please visit help.timhortons.ca/hc/en-ca. Thank you and have a great day, Tim Hortons Guest Care

A Shahreva (14 reviews)

16 Feb 2026

Source: Google

4.5

Fast drive through, quick and easy

Restaurant response

Response added on 16 Feb 2026

Thank you! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Sebastien La victoire (69 reviews)

12 Feb 2026

Source: Google

5.0

Love stopping in on my route to work. Employees all very friendly. Makes a coffee even better with a good atmosphere.

Restaurant response

Response added on 14 Feb 2026

Thank you Sebastien! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

HARPREET KAUR (3 reviews)

28 Jan 2026

Source: Google

5.0

Pretty fast service

Anmolpreet kaur Bhinder (6 reviews)

12 Jan 2026

Source: Google

5.0

Whenever I come staff serves me with smile:)

Restaurant response

Response added on 12 Jan 2026

Hi, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Rahul Ahmed Sezan (6 reviews)

11 Jan 2026

Source: Google

5.0

very good place to sit and have a perfect coffee

Restaurant response

Response added on 11 Jan 2026

Hi Rahul, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

ANJALI SODHI (4 reviews)

11 Jan 2026

Source: Google

5.0

Best place ! Fast and clean service

Restaurant response

Response added on 11 Jan 2026

Hi ANJALI, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

A A (28 reviews)

10 Jan 2026

Source: Google

1.3

This has to be the worse Tims I have seen nationally. The amount of time we have to wait before being answered and served in a EMPTY drive through is ridiculous! This feedback is based on 50+ drive through orders.

Restaurant response

Response added on 11 Jan 2026

Hello, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Chadi Hamieh (13 reviews)

4 Jan 2026

Source: Google

2.0

Everytime i order on the drive through, i am told to drive around the corner and wait for my order from the back door. I can understand if there was several cars waiting behind but it happens on every order. From a single coffee to multiple coffees. Not sure if they have some time to serve target but I have never gotten my order from the drive through window. Always from the back door. This is super annoying.

Restaurant response

Response added on 4 Jan 2026

Hello Chadi, Thank you for taking the time to leave a review. We are sorry to see that you did not have a good experience. We want to hear more about your latest visit! Please visit us at help.timhortons.ca/hc/en-ca so we can work to make things right. Warm regards, Tim Hortons Guest Care