Tim Hortons

Abhishek Sharma (9 reviews)

3 Oct 2026

Source: Google

1.3

Very bad experience. I ordered coffee two days in a row, and both times it tasted bad and not fresh. Very disappointed with the quality.

Restaurant response

Response added on 4 Oct 2026

Hello Abhishek, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Rajinder Singh (23 reviews)

29 Sep 2026

Source: Google

5.0

I ordered habanero chicken wrap. It was too good

Restaurant response

Response added on 30 Sep 2026

Thanks Rajinder! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Varinder Singh (4 reviews)

27 Sep 2026

Source: Google

1.0

⭐ 1 Star Honestly, this was one of the worst Tim Hortons experiences I’ve ever had. My friend and I stood there for 10–15 minutes waiting to place our order. The staff could clearly see us, but nobody bothered to come over or even acknowledge us. The customer service was extremely poor and the employees seemed completely uninterested and unfriendly. Eventually, we had to place a mobile order just to avoid waiting any longer. Unfortunately, the food wasn’t good either, which made the whole experience even more disappointing. I’ve visited many Tim Hortons locations over the years, and this was easily one of the worst experiences I’ve ever had. The staff seriously need proper customer-service training, and management should take a close look at how this location is being operated. Customers shouldn’t have to stand around for 10–15 minutes while employees see them and simply ignore them. Very disappointing experience and definitely not a place I would recommend.

Restaurant response

Response added on 27 Sep 2026

Hello Varinder, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

baljit singh (5 reviews)

20 Sep 2026

Source: Google

1.0

Very disappointing experience at this Tim Hortons. I ordered a wrap, but when I received it, it was cold. I also ordered potato wedges. The staff member took my order and accepted my payment, and only afterward told me that the potato wedges were unavailable. If an item is not available, why was my order accepted and payment taken in the first place? I should have been informed before paying so I could choose something else. This was a complete waste of my time and made the experience even more frustrating. Please have a manager follow up on this issue. Customers should not have to pay first and then find out that part of their order cannot be provided.

Restaurant response

Response added on 20 Sep 2026

Hello baljit, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Chief Sandhu (12 reviews)

2 Sep 2026

Source: Google

1.0

It took about 10 minutes just to take our order at the drive-thru. Then they called us to the window to give the order, but after that, the staff disappeared into the kitchen. Very slow and disappointing service.

Restaurant response

Response added on 2 Sep 2026

Hi, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Nima (51 reviews)

1 Sep 2026

Source: Google

1.0

Poor management, poor customer service. They told me that my order cannot be made since they ran out of it and they don't refund it.

Restaurant response

Response added on 1 Sep 2026

Hi Nima, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Rusty Nailer (158 reviews)

11 Aug 2026

Source: Google

1.0

Dysfunctional

Restaurant response

Response added on 11 Aug 2026

Hello Rusty, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Rukshian Bala (388 reviews)

6 Aug 2026

Source: Google

1.3

Avoid unless you want bad coffee, Poor Service and a long wait

Restaurant response

Response added on 6 Aug 2026

Hi Rukshian, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Durlabh Singh Sidhu (1 review)

5 Aug 2026

Source: Google

1.7

Very slow service

Restaurant response

Response added on 5 Aug 2026

Hi , I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

MrKai

3 Aug 2026

Source: Google

1.0

It's amazingly painfully bad experience here. I ordered a cheese pizza and potato wedges with a blackberry yuzu refresher. The result was : Another old customers cold pizza with very cold potato wedges. Even the drink didn't have enough the base mix inside, it was like drinking sparkling water. Generally speaking Tim Hortons are good but think before entering this particular branch. Worst Tim Hortons experience ever.

Restaurant response

Response added on 3 Aug 2026

Hi, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Randhawa (32 reviews)

13 Jul 2026

Source: Google

1.0

is 8:PM the crew working on this time they don’t like service

Restaurant response

Response added on 14 Jul 2026

Hi, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Sukh Bajwa (36 reviews)

30 Jun 2026

Source: Google

1.7

Old and lazy staff mobile order 25 mins Walkin 40 mins normally please hire young staff.

Restaurant response

Response added on 30 Jun 2026

HI, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Gurmeet Bhullar (19 reviews)

26 Jun 2026

Source: Google

1.0

Too slow no line no drive through line they just work toooooo slooooow

Restaurant response

Response added on 27 Jun 2026

Hi Gurmeet, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

classicandprime (1 review)

23 Jun 2026

Source: Google

1.0

Very disappointing experience. I ordered a Double Double coffee with extra espresso foam and paid extra for it, but there was absolutely no espresso taste in my coffee. When I went back and raised the issue, the staff refused to admit they could have made a mistake. Instead, they argued with me and spoke rudely. I told them to keep the coffee because I no longer wanted it, but they simply left me standing at the counter without any apology, refund, or attempt to fix the issue. I left the coffee on the counter and walked away because it was clear they did not care about customer satisfaction at all. Charging customers for extras and then refusing to take responsibility when something is wrong is unacceptable. The rude attitude and lack of basic customer service made this one of the worst experiences I have had at Tim Hortons.

Restaurant response

Response added on 23 Jun 2026

Hello, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Driving Fun & Family Car reviews (452 reviews)

21 Jun 2026

Source: Google

5.0

Used the drive through and wasn’t fully prepared for my order. However I was greeted by a wonderful team that was patient and worked the order with me while my passengers in the back asked for more. My order was prepared promptly delivered with a smile and as incredible as it sounds the food was well presented. Honestly if every Tim’s was like that no one would complain. I’ll make a detour as of now just to get service here. Thanks for making my Saturday morning better! 🫶🙌

Restaurant response

Response added on 21 Jun 2026

Thanks! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Ravroop (3 reviews)

2 Jun 2026

Source: Google

1.0

There is no option for 0 stars, otherwise i would give it. Coffee was worse, sandwiches are worst. I am coming here for 10 years but they are not good anymore. I changed my chicken wrap 3 times

Restaurant response

Response added on 2 Jun 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Dik Kant (83 reviews)

29 May 2026

Source: Google

5.0

Good 👍

Restaurant response

Hi, Thank you for the positive rating. We would love to hear more about what you liked! Please feel free to leave additional feedback to let us know what you loved most about your experience. Warm regards, Tim Hortons Guest Care

Parminder Singh (47 reviews)

21 May 2026

Source: Google

1.0

What happened to customer is always right policy? Please see picture in attachment, I ordered orange tangerine frozen quencher same as picture on screen, she gave me orange lemonade, after receiving the drink I told her I did not ordered orange lemonade, I ordered same drink as that picture, this lady refuse to listen to me even acknowledge drink is not same as that picture above. she did not listen to me force me to drink lemonade. I told picture above is not same as this drink but no she did not listen and she’s the supervisor on duty. Now I end up buying another drink told her to make sure it’s same as above on screen. I’m 100% sure if it was some other customer with different skin colour she could have changed the drink right away. My main point is to bring the attention to mater how different skin types gets different treatment here man I felt it hard. If it was a different customer she would’ve changed the drink. Drink only cost $5 each doesn’t matter to me, but she refused to acknowledge the customer what customer is saying. What happened to smile 😊 greet customer with respect manners ?

Jane Gagne (JaneG55) (46 reviews)

28 Apr 2026

Source: Google

4.3

Drive thru typical but being English in la belle province, I was pleasantly surprised the lady spoke English to me.

Restaurant response

Response added on 29 Apr 2026

Hi Jane, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Ishaan Dehal (3 reviews)

14 Apr 2026

Source: Google

1.0

I am updating my 2 stars to 1 star, I went back after months, remember this is the closest Tim Hortons to me, all I wanted was two bagels and 1 drink. The second I entered the Tim Hortons, they burned something the whole place smokey, I was like it's a quick order I'll be out, they took the order and I am there waiting for a simple bagel with no special demands. 3 costumers that have ordered pizzas, coffees with specific demand corrected, they all had their highly extensive orders made also with several mistakes. I reminded them of my bagel I am already waiting for 15min, with zero urgency they gave me my wrong order, I ask them to correct it, they gave it to me on the wrong bagel. I do not need this stress, my breaks from work are already only 15min! And they took 20min for the world's simplest order that only required the use of a toaster and full staffed 4 people on the floor. This would be just an annoying trip at Tim Hortons but too many factors including late break from work, not to mention starving because I was taking care of sick family members all morning. There needs to accountability for poor management, the staff is there, there was no rush inside, drive through was okay. There is no excuse for just bad service like this. No apologies for wastw of time just cold bagels poorly made by someone who can't tell which bagel is which

Restaurant response

Hello Ishaan, We deeply apologize for your experience and would like to hear more about where we fell short. Please reach out to our Guest Care team at your earliest convenience at https://www.timhortons.ca/contact-us. Warm regards, Tim Hortons Guest Care

J Meet Singh Kamboj (21 reviews)

29 Mar 2026

Source: Google

1.0

Worst service I ordered slow cooked chicken wrap and potato wedges and I got fried chicken wrap and cold potato wedges.

Restaurant response

Response added on 29 Mar 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Angrej Sahota (12 reviews)

8 Mar 2026

Source: Google

5.0

Service provider exceeded expectations! Despite the language barrier. Everyone was patient, friendly, and went above and beyond to ensure I was understood and satisfied. Great service!

Restaurant response

Response added on 8 Mar 2026

Hi Angrej, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Fred B. (22 reviews)

24 Jan 2026

Source: Google

3.0

A little cheap ...No napkins anywhere...You have to ask for them.

Restaurant response

Response added on 24 Jan 2026

Hi Fred, Thanks for sharing your thoughts with us, we always love hearing from valued Guests. If you’d like to tell us more about your experience, please visit help.timhortons.ca/hc/en-ca. Thank you and have a great day, Tim Hortons Guest Care

Jatin Garg (16 reviews)

21 Jan 2026

Source: Google

1.0

Its 8:15 pm 21 January 2026 They closed door 45 minutes before closing time . Management plz check your system why they closed before time

Restaurant response

Response added on 22 Jan 2026

Hi Jatin, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

James Jones (1 review)

21 Jan 2026

Source: Google

1.0

Just horrible service. Tres mauvais service. They forget you and your food on the counter like they dont care at all.

Restaurant response

Response added on 21 Jan 2026

Hi James, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care