13 Feb 2026
Source: Google
I ordered a small latte and a bagel with cream cheese, but I was given a large latte instead. The bagel had almost no cream cheese and also contained an unpleasant substance inside that made it inedible. This was very disappointing and not what I expected. I hope you improve your quality control and order accuracy.
Service
Cooking
Restaurant response
Response added on 14 Feb 2026
Hi Tim, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca
so we can look into this together.
Warm regards, Tim Hortons Guest Care
