Tim Hortons

Renu Bala (1 review)

31 May 2026

Source: Google

5.0

Very fast service :)

Restaurant response

Response added on 1 Jun 2026

Hi Renu, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Aravinda Ravindradas (21 reviews)

19 May 2026

Source: Google

5.0

Miles was amazing and gave a great service bravo

Saren Selvarajah (1 review)

16 May 2026

Source: Google

5.0

Avnoor provided some of the best customer service I’ve had at Tim Hortons. She was friendly, patient, and made sure everything was perfect with my order. Her positive attitude and professionalism really stood out and made my visit a great experience.

Restaurant response

Response added on 17 May 2026

Thank you Saren! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Paul Karwatsky (40 reviews)

8 May 2026

Source: Google

2.0

The absolute worst made timbits I've ever had. Chocolate had zero glaze. Literally every one of the strawberry filled powdered ones had zero strawberry filing. Shocking how bad it was. Just follow the corporate recipe. It's not that hard. Will be complaining to head office about this franchise.

Lien Duong (3 reviews)

4 May 2026

Source: Google

1.0

Terrible staff

Restaurant response

Response added on 4 May 2026

Hi Lien, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Julie Ouellet (27 reviews)

3 May 2026

Source: Google

2.0

Plastic wrap in my bagel.. that is the last draw. Never going back.

Restaurant response

Response added on 3 May 2026

Hello Julie, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Ibrahim Mashraky (94 reviews)

1 May 2026

Source: Google

4.0

Cafe is great 👍

Restaurant response

Response added on 2 May 2026

Thank you Ibrahim! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Marilou Grégoire (40 reviews)

15 Apr 2026

Source: Google

2.0

It’s a little bit dirty and they don’t serve meals (only drinks) during the night even if it indicates 24h

Restaurant response

Response added on 16 Apr 2026

Hello Marilou, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Roberto Rochin (22 reviews)

11 Apr 2026

Source: Google

3.7

This is small. Unconfortable. In winter is very cold. Customer service is good. The bathroom is mess. The bathroom door always is locked.

Restaurant response

Hi Roberto, Thank you very much for such a great review! We work very hard to make sure that we are offering the best experience. So happy to hear that our commitment was clear with you! Warm regards, Tim Hortons Guest Care

gagan sandhu (5 reviews)

7 Apr 2026

Source: Google

5.0

yes its open now

Restaurant response

Response added on 7 Apr 2026

Hi, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Rikki (1 review)

11 Mar 2026

Source: Google

5.0

Hello good evening, I am writing for the first time hoping to receive an answer as to when Tim Hortons will reopen after the incident, thx.

Restaurant response

Response added on 11 Mar 2026

Hi Rikki, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Enrique C (23 reviews)

4 Mar 2026

Source: Google

5.0

Fast service no complaints although March 4 they were closed. I feel like they should’ve put a garbage bin of some sort in front of either the drive-through to let others know that they were closed

Restaurant response

Response added on 4 Mar 2026

Thanks Enrique! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Peter Petrucci (53 reviews)

17 Feb 2026

Source: Google

5.0

Coffee and donuts were great

Layla Ap (32 reviews)

1 Feb 2026

Source: Google

1.0

My order was ALL wrong. I ordered «tartelette à la crème pâtissière » she gave me « tartelette au beurre et pacanes » I’m allergic to pecans. Then I asked a bagel with butter, they gave me a bagel with cream cheese. I asked for an eggs and cheese breakfast sandwich on an English muffin (Tim matin). And this woman told me I asked her for beef sandwich when I never mentioned the word beef at all because I am vegetarian. The only thing that were right was the cheese croissant but they tasted like cardboard. I would not recommend that Tim Hortons. They don’t listen to your order while they rush you to take it and then you pay for things that you can’t eat. Plus they have the audacity to have a bit of attitude when they are the ones in the wrong.

Restaurant response

Response added on 1 Feb 2026

Hi Layla, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Jasbir Singh (6 reviews)

25 Jan 2026

Source: Google

5.0

Excellent customer service. The staff is hardworking, friendly (specially Renu) she always greets customers with smile. Even when it's busy they manage orders efficiently. Highly recommend....

Restaurant response

Response added on 25 Jan 2026

Hi Jasbir, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Sarah Mahmoud (13 reviews)

10 Jan 2026

Source: Google

5.0

I had a great experience here. The person who runs the place, Moe, is doing an amazing job.

Restaurant response

Response added on 10 Jan 2026

Thanks Sarah! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Ziad Dabbous (2 reviews)

8 Jan 2026

Source: Google

5.0

The vibe was superb, the service so good and the whole experience was wonderful!! I advise everyone to try this place!!

Restaurant response

Response added on 8 Jan 2026

Thanks Ziad! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Youssef Dab (12 reviews)

8 Jan 2026

Source: Google

5.0

Best Tim in terms of service!

Restaurant response

Response added on 8 Jan 2026

Hi Youssef, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Julie T (21 reviews)

5 Jan 2026

Source: Google

1.0

I love this Tims but please enable mobile ordering on the app (you’re the only Tims in Mtl that disables it), and then I’ll change my review.

Restaurant response

Response added on 5 Jan 2026

Hi Julie, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Fatima BOUBEKRI (8 reviews)

5 Jan 2026

Source: Google

5.0

😍😍😍 super

Restaurant response

Response added on 5 Jan 2026

Thanks Fatima! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care