Tim Hortons

pam Barbier (9 reviews)

20 Sep 2026

Source: Google

2.3

2 time I go there i asked for well toasted bagel with Bacon when I get home no butter or cream cheese no bacon but I been charged for it. I went today morning and I told employee my order always wrong it looks like she was so mad 😠. I dont know this Tim horton used to be so good at preparing orders now I dont know what's going on .

Restaurant response

Response added on 20 Sep 2026

Hi pam, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Bela Stien (9 reviews)

19 Sep 2026

Source: Google

5.0

Really enjoyed my order from here. I got a turkey bacon club with a coffee and the sandwich was surprisingly filling. Everything tasted fresh and the bread had a nice texture. My coffee was made exactly how I like it. No complaints at all.

Restaurant response

Response added on 28 Sep 2026

Hi Bela, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

David Gandzalas (12 reviews)

14 Sep 2026

Source: Google

1.7

The cashiers forget to give you change, this has happened 3 times now. I am not coning back here. They short change and hope you don't notice. Stealing from their customers.

Restaurant response

Response added on 14 Sep 2026

Hello David, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Moscow Moscow (1 review)

16 Aug 2026

Source: Google

5.0

I always take my coffee here before going to work, this tim hortons is great

Restaurant response

Response added on 16 Aug 2026

Hi, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Raphaël Doré (1 review)

16 Aug 2026

Source: Google

5.0

Very good Tim Horton, fast service, very clean, bathrooms great. Best Tim in MTL

Restaurant response

Response added on 16 Aug 2026

Hi Raphaël, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Saima Sarwat (45 reviews)

15 Aug 2026

Source: Google

1.0

When i pay you full amount.. why you gave me told double double…

Restaurant response

Response added on 16 Aug 2026

Hello Saima, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Mary-anne07 (2 reviews)

6 Aug 2026

Source: Google

1.0

I ordered a Chai Ice Latte and they practically gave me Milk with ice.

Restaurant response

Response added on 6 Aug 2026

Hi, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

A.E

2 Aug 2026

Source: Google

5.0

This is a good tim hortons where the staff is always smilling the atmosphère is cozy and the services are amazing

Restaurant response

Response added on 2 Aug 2026

Hi, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Jass Kaur (12 reviews)

2 Aug 2026

Source: Google

5.0

Service was really good

Restaurant response

Response added on 2 Aug 2026

Thanks Jass! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

S S (45 reviews)

17 Jul 2026

Source: Google

2.0

Very poorly organized. There were about seven employees, but everyone was focused on the drive-thru while customers inside were left waiting. I waited nearly 12 minutes for a single coffee, even though there was no one ahead of me. Better management and task delegation are clearly needed.

Restaurant response

Response added on 17 Jul 2026

Hi, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Rohit Mor (2 reviews)

1 Jul 2026

Source: Google

1.0

Not good service at all as we waited for 20 minutes just for two bagels staff was so rude when we asked about our order

Restaurant response

Response added on 1 Jul 2026

Hi Rohit, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Avnoor Kaur (10 reviews)

23 Jun 2026

Source: Google

5.0

Best service from the best staff

Restaurant response

Thanks Avnoor! We are incredibly grateful that you took the time out to leave us this positive note. Our company values customer satisfaction and are committed to serving our customers in the best way possible. Warm regards, Tim Hortons Guest Care

Emmanuel King (1 review)

23 Jun 2026

Source: Google

5.0

Amazing service

Mackenzie King (1 review)

23 Jun 2026

Source: Google

1.0

I order a medium Iced capped they gave me a medium Ice latte so disappointing

NAVJOT KAUR (2 reviews)

14 Jun 2026

Source: Google

5.0

I absolutely love their French Vanilla and Iced Capp! The taste is always consistent, and it’s the perfect way to start my morning." Great service and fresh food. The breakfast sandwiches are always hot, and the donuts are fresh and delicious."Fast service at the drive-thru, even during the morning rush. The staff is always polite and helpful." 🙂

Renu Bala (1 review)

13 Jun 2026

Source: Google

5.0

Very fast service

Pilar Hood (3 reviews)

7 Jun 2026

Source: Google

3.0

i came in today and asked if the cashier spoke english to which she said no so i proceeded to communicate in french, my french could be better but it is very understandable. as i was ordering, she seemed to be laughing and giggling at the way i spoke french which i thought was quite rude as i am a customer. the young man working was really respectful and tried to communicate with me in english when handing me my items, however i didn’t appreciate the cashiers approach at how i was ordering. it’s not hard to be kind.

Restaurant response

Response added on 7 Jun 2026

Hi Pilar, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

emmanuel king (10 reviews)

6 Jun 2026

Source: Google

5.0

Really fast people are warm and welcoming

Restaurant response

Response added on 7 Jun 2026

Hi emmanuel, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Renu Bala (1 review)

31 May 2026

Source: Google

5.0

Very fast service :)

Restaurant response

Response added on 1 Jun 2026

Hi Renu, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Aravinda Ravindradas (21 reviews)

19 May 2026

Source: Google

5.0

Miles was amazing and gave a great service bravo

Saren Selvarajah (1 review)

16 May 2026

Source: Google

5.0

Avnoor provided some of the best customer service I’ve had at Tim Hortons. She was friendly, patient, and made sure everything was perfect with my order. Her positive attitude and professionalism really stood out and made my visit a great experience.

Restaurant response

Response added on 17 May 2026

Thank you Saren! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Paul Karwatsky (40 reviews)

8 May 2026

Source: Google

2.0

The absolute worst made timbits I've ever had. Chocolate had zero glaze. Literally every one of the strawberry filled powdered ones had zero strawberry filing. Shocking how bad it was. Just follow the corporate recipe. It's not that hard. Will be complaining to head office about this franchise.

Lien Duong (3 reviews)

4 May 2026

Source: Google

1.0

Terrible staff

Restaurant response

Response added on 4 May 2026

Hi Lien, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Julie Ouellet (27 reviews)

3 May 2026

Source: Google

2.0

Plastic wrap in my bagel.. that is the last draw. Never going back.

Restaurant response

Response added on 3 May 2026

Hello Julie, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Ibrahim Mashraky (94 reviews)

1 May 2026

Source: Google

4.0

Cafe is great 👍

Restaurant response

Response added on 2 May 2026

Thank you Ibrahim! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care