Tim Hortons
Tim Hortons 5985 Chem. de la Côte-des-Neiges, Montréal
3.9
49 evaluations
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Reviews / Ratings for Tim Hortons

Photo of İhsan Demirel
8 May 2026
Source: Google
5.0

The service was great at this place I will be back for more thanks. The guys Mohammed m. Aman

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Photo of Sunny Sharma
8 May 2026
Source: Google
5.0

Good food good survice And in this Tim Amani worker is very very good worker she khonw how to atend the customers👍🏻

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Photo of Manleen Kaur
7 May 2026
Source: Google
5.0

amazing experience and wonderful staff

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Photo of Victoria Walker
7 May 2026
Source: Google
5.0

Great staff, always friendly, makes me feel warm and welcomed! Love the new changes to the store, makes it feel more welcoming, would definitely come again

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Logo of Tim Hortons
Restaurant response
Response added on 7 May 2026
Thank you Victoria! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
Photo of Ahmed Chiadmi
7 May 2026
Source: Google
1.0

Few years ago this place had nice employees smiling good vibes good attitude. Today unfortunately I had bad experience with one of the employee male with beard around 8 ich in the morning. I asked for a croissant and black coffee. The croissant was cold and hard i would say not fresh but eatable so asked people can you warm it up. The guy i was talking i got the vibe he s not in a good mood or he doesn’t want to be working there not my problem i just ignored the vibe and focus on what i ordered. The croissant was soggy definitely warmed up in an oven. So i decided to speak to other employees asking her please change this croissant warm up new one in a toaster or but not oven it s not eatable this way it s soggy. The guy jumped into the conversation and said with a tone of voice like he want to fight ( you asked to be warm .. it s warm ) i told him do I have to tell you your job. This is not the way people warm the croissant and I don t have time to argue. I don’t know what he continues to say.. i asked to refund and left the store. So my message to the manager there. Please train your employees to know how to talk to customers and how to handle food. 1 people come to order food not to fight 2 people order food that is eatable. Nothing personal and not a complaint just a feedback for better customer service. Please and Thank you.

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Logo of Tim Hortons
Restaurant response
Response added on 7 May 2026
Hello Ahmed, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care
Photo of Pooja Pooja
7 May 2026
Source: Google
5.0

Really enjoyed at this Tim Hortons. The team was kind, professional, and made me feel welcome right away. The restaurant had a clean and relaxed atmosphere, which made the experience even better. My food was flavorful, fresh, and nicely made. Great customer service and a pleasant environment.I’ll definitely be returning.recommend everyone to visit this store.

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Logo of Tim Hortons
Restaurant response
Response added on 7 May 2026
Hi, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care
Photo of Amélie
5 May 2026
Source: Google
5.0

I visit this Tim Hortons almost every evening, and I’m always impressed by the team. The employees are consistently friendly, respectful, and hardworking, no matter how busy it gets. They handle rush hours really well while still staying calm, professional, and welcoming to every customer. The service is always quick, orders are prepared properly, and the store is usually clean and well managed. You can really see the teamwork and positive attitude among the staff, which makes the whole atmosphere pleasant. It’s one of the reasons I keep coming back every evening. Great job to the entire team for their excellent customer service.

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Logo of Tim Hortons
Restaurant response
Response added on 5 May 2026
Thanks Amélie! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care
Photo of Jean Buget
5 May 2026
Source: Google
5.0

Beautiful place and amazing service

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Logo of Tim Hortons
Restaurant response
Hi Jean, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care
Photo of Nabila Akter Akter
5 May 2026
Source: Google
1.3

I ordered an ice capp small but the taste didn’t feel like Ice capp and when I informed the guy he and another girl jumped in and said, that was the Ice cape with a very rude tone. Their explanation was like I have never had an ice Capp before. The ice was melted already. I am not happy with the service at all.

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Logo of Tim Hortons
Restaurant response
Response added on 5 May 2026
Hi Nabila, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care
Photo of Yanis Belkacem
30 Apr 2026
Source: Google
1.0

Maagicccc!!!!

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Logo of Tim Hortons
Restaurant response
Response added on 2 May 2026
Hi Yanis, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care
Photo of besma ayadi
21 Apr 2026
Source: Google
5.0

Excellent customer service . Very friendly. I will always come back

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Logo of Tim Hortons
Restaurant response
Response added on 21 Apr 2026
Thanks besma! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Ravi P
21 Apr 2026
Source: Google
3.3

They have renovated this store, and it looks good now. I hope they maintain proper cleanliness and upkeep. The only issue is the parking area, which has many potholes and is not well maintained—they should address this.

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Logo of Tim Hortons
Restaurant response
Hi Ravi, we're sorry to hear this! Please reach out to us at 1-888-601-1616 or contact us at https://timhortons-web.app.link/e/support so we can learn more about your experience. If you give us the chance, we’d love the opportunity to resolve this.
Photo of Harshpreet Kaur
15 Apr 2026
Source: Google
5.0

Always fresh food, professional team, friendly manager, clean dining area, definately will go back. Thank you guys❤️🙏

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Photo of Hamza Lahmadi
13 Apr 2026
Source: Google
1.0

The security guy outside is acting way more than a real cop and being aggressive, asked me why I'm taking pictures with my phone while I was outside. Then told me that he thought I was a homeless he knew... Yeah sure that has the same car I just parked Plus he gave two fake tickets to people inside the restaurant. I also told the manager about it actually we were two and she was very comprehensive and went to talk to him right away. And I hope not to have to live that experience again before even getting out of my car next time.

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Logo of Tim Hortons
Restaurant response
Response added on 13 Apr 2026
Hi Hamza, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care
Photo of Giyu’s Grindr Profile
12 Apr 2026
Source: Google
3.3

First visit was fine but i had to go back because my iced capp was made incorrectly, but when i went back i’d said that it looked like it was made with cream and tasted like cream and she argued back saying that she’d made it with milk. I understood that but i didn’t see her make it, and i’m lactose intolerant but don’t react the same to milk as i do to cream. We told her specifically that it was a hospital visit if it was cream and she had the audacity to say “If it was made with cream you can come back and sue me” and said she’d make it with more milk but even with the extra milk it wad darker than the original drink she gave me. I was perfectly fine until she 1, argued back, and 2, in response to me saying it was a hospital visit she said i could go back and sue her??? Nothing has shocked me and angered me more than her saying that.

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Logo of Tim Hortons
Restaurant response
Response added on 12 Apr 2026
Hello , Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care
Photo of Pawandeep Kaur
11 Apr 2026
Source: Google
5.0

The food and service here is soooo Gud and the people here so polite especially that girl Arsh .. also this is the cleanest Tim Hortons I ever seen..

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Logo of Tim Hortons
Restaurant response
Response added on 11 Apr 2026
Hi Pawandeep, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of Hope
11 Apr 2026
Source: Google
5.0

Suman is the best i like her job, i am coming everyday and she always treats me with the best way 🤗. All Tims needs an employee like her 🤝bravo

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Logo of Tim Hortons
Restaurant response
Response added on 11 Apr 2026
Hi Celine, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of Kapil Gaur
5 Apr 2026
Source: Google
5.0

We stopped here on our way to Toronto to grab a coffee, and I have to say this is easily one of the best Tim Hortons locations I’ve visited in Montreal. The crew was outstanding—welcoming us with genuine smiles and making sure every order was accurate, even for a group. What really stood out, though, was the cleanliness. The entire place was spotless from top to bottom. The dining area was well-maintained, tables were clean, and everything felt fresh and organized. Even the washroom was impressively clean, which says a lot about the level of care taken here. Hats off to the manager and the whole team for clearly taking pride in keeping this location in such excellent condition. It made the stop that much more enjoyable. I'll be coming back to say Hi to everyone again :)

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Logo of Tim Hortons
Restaurant response
Response added on 6 Apr 2026
Thanks Kapil! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Renu Bala
29 Mar 2026
Source: Google
5.0

Great service

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Cooking
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Logo of Tim Hortons
Restaurant response
Response added on 29 Mar 2026
Thanks Renu! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care
Photo of babak yazdani
27 Mar 2026
Source: Google
5.0

Good service

Logo of Tim Hortons
Restaurant response
Response added on 28 Mar 2026
Hi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of Mijan Ahmed
23 Mar 2026
Source: Google
5.0

“I am really impressed by your decoration ❤️ It’s truly amazing. I sincerely thank the person who came up with this wonderful idea and everyone who worked on it.”

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Logo of Tim Hortons
Restaurant response
Hi Mijan, We can't thank you enough for your kind review of Tim Hortons. We look forward to seeing you again soon! Warm regards, Tim Hortons Guest Care
Photo of Sarbjeet Shahpuria
14 Feb 2026
Source: Google
5.0

This is very good . I really like it

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Logo of Tim Hortons
Restaurant response
Response added on 15 Feb 2026
Hi Sarbjeet, Thank you for your loyalty and kind words! It’s always a pleasure serving you, and we can’t wait to welcome you back soon. Warm regards, Tim Hortons Guest Care
Photo of Varshitha Gopu
31 Jan 2026
Source: Google
5.0

Amazing Tim’s! I really loved the service. The coffee was fresh, and the staff were very sweet. Amani was especially polite, one of the sweetest staff members!

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Logo of Tim Hortons
Restaurant response
Response added on 1 Feb 2026
Thank you Varshitha! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
Photo of Mankirat Kaur
29 Jan 2026
Source: Google
5.0

Great place to grab your morning breakfast when you are in a hurry. Highly recommend.

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Logo of Tim Hortons
Restaurant response
Response added on 30 Jan 2026
Hi, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care
Photo of maple
29 Jan 2026
Source: Google
5.0

I would highly recommend this place.

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 30 Jan 2026
Hi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

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Opening hours

Dining room
  • Sunday Closed
  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed

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