Tim Hortons
Tim Hortons 5985 Chem. de la Côte-des-Neiges, Montréal
4.1
73 evaluations
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Review summary

What guests say about Tim Hortons

Reviews are very mixed, with several customers noting fast, polite, and friendly service, as well as coffee that is often appreciated. Several also mention a clean or renovated place, with a pleasant atmosphere. On the other hand, others complain about sanitation issues, order mistakes, sometimes abrupt service, and repeated concerns about parking and safety.

Summary based on 57 reviews.

Reviews / Ratings for Tim Hortons

Photo of Amanda
28 May 2026
Source: Google
4.0

They renovated the place since i last visited and its much nicer. They have 2 self served kiosks that go by name. There are many employees and service is quick and efficient. Female manager on thursday at 3pm is great at running the place, handling customers and employees.

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Logo of Tim Hortons
Restaurant response
Response added on 28 May 2026
Hi Amanda, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of simran
26 May 2026
Source: Google
5.0

This is honestly the best Tim Hortons I’ve been to in Montreal. The service is always incredibly fast, organized, and welcoming. Unlike many other locations, the staff here genuinely seem happy — everyone on the floor is always smiling, respectful, and professional, which creates such a positive atmosphere .What I appreciate the most is how peaceful and clean this place always is. Every table is spotless every time I visit, and the environment feels calm and comfortable no matter how busy it gets. You can really tell the team cares about both the customers and the workplace.I got a chicken wrap today and it was absolutely perfect ,fresh, warm, flavorful, and made with care. Everything about the experience was great from start to finish. Huge appreciation to the entire staff for maintaining such amazing service and energy every single day. This location truly stands out from other Tim Hortons locations in Montreal!

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Photo of Mr Hbib
24 May 2026
Source: Google
5.0

Today i went to this tim hurton both worker they're names pooja and kumkum were so nice the cafee was delicious, and in the morning there is a guy who work there his name is wissem he is cool too

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Logo of Tim Hortons
Restaurant response
Response added on 25 May 2026
Hi, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care
Photo of Jyoti Dhanda
23 May 2026
Source: Google
5.0

Pooja was very professional, kind, and attentive. She made the experience smooth and comfortable with her excellent service and positive attitude. Really appreciate her help and dedication!

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Logo of Tim Hortons
Restaurant response
Response added on 24 May 2026
Hi Jyoti, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of Bernardo Giangrosso
21 May 2026
Source: Google
5.0

Love the renovations

Logo of Tim Hortons
Restaurant response
Response added on 22 May 2026
Hi Bernardo, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of Chan M.
20 May 2026
Source: Google
5.0

Delicious Boston Chocolate Donut and a Small Ice Cappuccino OREO. 4/4 Fast and Nice Service. (Wednesday Afternoon). 3/3 Scannez with the code bar and payed with gift card worked. 2/2 Le Free Wifi worked pretty well. 2/2 The dinning room and toilette are cleaned 4/4 Music? Yes. Model? New Busy? Busy at 4:10 PM but have some available seats and tables available.

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Photo of Santiago I Esguerra
19 May 2026
Source: Google
5.0

I love to come here, thanks pooja for the kind service

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Photo of Harman Singh
19 May 2026
Source: Google
5.0

Great service and taste. Staff was super friendly and I loved the freshness.

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Photo of GARISH KAUSHISH
19 May 2026
Source: Google
5.0

Great service

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Photo of EA 7200 Manav
19 May 2026
Source: Google
5.0

Great service

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Photo of Sheldon Hachey
18 May 2026
Source: Google
1.0

Had a bad coffee had to return it. No one knows how the line works. Bad experience 1 star

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Photo of Lexiebunnie
16 May 2026
Source: Google
5.0

Had a great service! :)

Service
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Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 17 May 2026
Hi, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of Mohammadreza Niknam Hamidabad
16 May 2026
Source: Google
5.0

It was perfect. Thank you Shubh for an amazing experience. Nice place.

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Logo of Tim Hortons
Restaurant response
Response added on 17 May 2026
Thanks! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Rasha N
16 May 2026
Source: Google
5.0

It’s my first time at this location after the renovations, and the service was quick and friendly. Especially Manuel, the cashier, he did a great job making me feel welcome at the store.

Service
Logo of Tim Hortons
Restaurant response
Response added on 17 May 2026
Thanks Rasha! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Rami Lili
14 May 2026
Source: Google
5.0

really very good service (SHUBH). I visit the place everyday and this place is the BEST. Thx for the amazing experience.

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Logo of Tim Hortons
Restaurant response
Response added on 14 May 2026
Thank you Rami! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
Photo of Roya Abbaszadeh
13 May 2026
Source: Google
5.0

The employees are realy nice. The place is rennovated recently and looks specious and welcoming.

Photo of Sam B
12 May 2026
Source: Google
5.0

Best service professionnel and fast with always a smile present

Service
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Logo of Tim Hortons
Restaurant response
Response added on 12 May 2026
Thanks Sam! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care
Photo of Jules Her
12 May 2026
Source: Google
5.0

I love to go to this tim, even though in busy times, they are pretty fast.

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Photo of emmanuel king
12 May 2026
Source: Google
5.0

Wow the service is fast staff are welcoming and shout-out to our pretty and skilled manager Taran

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Photo of LIVia M.
9 May 2026
Source: Google
1.0

It was Friday the 3rd of April in the morning... no place to park on the street and plenty of parking spots at Tim Hortons.. I went to do a biopsy in the building next door and stayes there max 20 minutes. Going back to my car I saw I had a 187$ fine. I didn't see the sign! I can understand if the parking spot is full and clients have no place to park, but that was not the case. I remarked later that the sign was not even in front of my car it was few meters away. Statpark should be more specific and less greedy, it's abusive.

Logo of Tim Hortons
Restaurant response
Response added on 10 May 2026
Hello, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care
Photo of İhsan Demirel
8 May 2026
Source: Google
5.0

The service was great at this place I will be back for more thanks. The guys Mohammed m. Aman

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Photo of Sunny Sharma
8 May 2026
Source: Google
5.0

Good food good survice And in this Tim Amani worker is very very good worker she khonw how to atend the customers👍🏻

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Photo of Manleen Kaur
7 May 2026
Source: Google
5.0

amazing experience and wonderful staff

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Photo of Victoria Walker
7 May 2026
Source: Google
5.0

Great staff, always friendly, makes me feel warm and welcomed! Love the new changes to the store, makes it feel more welcoming, would definitely come again

Service
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Logo of Tim Hortons
Restaurant response
Response added on 7 May 2026
Thank you Victoria! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Reviews are also available in French.

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Opening hours

Dining room
  • Sunday Open 24 hours
  • Monday Open 24 hours
  • Tuesday Open 24 hours
  • Wednesday Open 24 hours
  • Thursday Open 24 hours
  • Friday Open 24 hours
  • Saturday Open 24 hours

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