Tim Hortons
Tim Hortons 8120 Chem. du Chicot N, Mirabel
Review summary

What guests say about Tim Hortons

Reviews are very mixed, but the overall trend points to service that is often slow and disorganized, with several customers mentioning long waits and mistakes in orders. The staff is sometimes described as kind and welcoming, especially in a few positive comments. However, several reviews also mention cleanliness issues, a lack of available items, and an uneven experience depending on when the visit takes place.

Summary based on 30 reviews.
2.4
39 evaluations
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Reviews / Ratings for Tim Hortons

Photo of G-jay Cote
8 Oct 2026
Source: Google
2.0

Two evenings in a row, around 8:30 and 8:15 the other evening ( closes at 10pm) not able to provide any sandwiches that require the panini grill.. no sandwiches with bacon either ( bacon shortage) , no bread that comes with the regular Club à la Tim..( shortage ) Wondering why the grill needs to be cleaned 2 hours before closing.. Donuts regularly cheap on toppings barely dipped, staff is great , but clearly the management or owner has a list of improvements to take care off.

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Logo of Tim Hortons
Restaurant response
Response added on 9 Oct 2026
Hi, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care
Photo of Kayden Perry
3 Oct 2026
Source: Google
4.0

I came here on a trip to Canada and there was this lady with piercings I think her name was like Katrina? She was super nice and understanding! I don't know what some of these other people who seem to be talking about her are on. She deserves the best and made my visit the best it could be!

Service
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Logo of Tim Hortons
Restaurant response
Response added on 4 Oct 2026
Thanks Kayden! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care
Photo of Mike Canuto
29 Aug 2026
Source: Google
1.0

This has to be the worst tim horton they never have what you ask for and the drive threw service is pitiful

Logo of Tim Hortons
Restaurant response
Response added on 30 Aug 2026
Hi Mike, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care
Photo of Marissa and Philip
15 Aug 2026
Source: Google
1.0

Who is the owner of this Tim Hortons? It’s disgusting! The bathrooms are gross, piss on the walls! No paper towels! Toilets are just undescribable! So gross! Please do a deep clean!

Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 16 Aug 2026
Hello Marissa, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care
Photo of Aly
3 Apr 2026
Source: Google
1.7

I went through the drive through and used the Tim Hortons app and used Scan and Pay. The charge went through on my credit card and the cashier kept saying I did not pay. She was extremely rude even after I showed her my banking to prove the payment went through and she continued to swear under her breath at me. I usually have a good experience at this location, but the cashier was absolutely disrespectful.

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 4 Apr 2026
Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care
Photo of Sherry Hay
22 Jan 2026
Source: Google
2.7

Woman serving me not polite. Once again they had no potatoes on hand. The tukey club had only one very small piece of lettuce on it. They are extremely cheap on how much they put on it. I've never been so disappointed at any other location 😕

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 22 Jan 2026
Hi Sherry, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

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Opening hours

Dining room
  • Sunday 05:00 - 22:00
  • Monday 05:00 - 22:00
  • Tuesday 05:00 - 22:00
  • Wednesday 05:00 - 22:00
  • Thursday 05:00 - 22:00
  • Friday 05:00 - 22:00
  • Saturday 05:00 - 22:00

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