Tim Hortons - Louis-Philippe-Picard

Guillaume Rivard (3 reviews)

9 Aug 2026

Source: Google

1.0

Closed when the schedule on internet say it is supposed to be opened.

Restaurant response

Response added on 9 Aug 2026

Hi Guillaume, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

betthy ntumba (1 review)

20 Jun 2026

Source: Google

2.0

I had a very disappointing experience at this Tim Hortons today. I placed my order and, despite the long line, I waited. After 15 minutes, I realized my order still hadn’t arrived, so I went back to the cashier to ask for a cancellation because I was already running late for an appointment The manager/supervisor was called, but instead of addressing my concern, he started helping another customer and asked me to wait. After he finished, he told me the kitchen said my order was ready, so I decided to pick it up. However, when I checked at the window, my order was still not there. A few minutes later, he asked for my receipt to verify, and we discovered that the kitchen had never even received my order. I stayed calm, but what disappointed me the most was the lack of apology or acknowledgment. He simply asked the cook to make my order and handed it to me without saying anything. Mistakes happen, but good customer service matters. A simple “I’m sorry for the wait” would have made a big difference, especially after almost 20 minutes of waiting for an issue that wasn’t my fault.

Restaurant response

Response added on 21 Jun 2026

Hi betthy, We’re sorry to hear things weren’t quite perfect this time. Please visit us at help.timhortons.ca/hc/en-ca to share more, we'd love the chance to make it right. Warm regards, Tim Hortons Guest Care

agdeg adfata (2 reviews)

17 Jun 2026

Source: Google

3.7

allo

Restaurant response

Response added on 17 Jun 2026

Hi, We’re sorry to hear things weren’t quite perfect this time. Please visit us at help.timhortons.ca/hc/en-ca to share more, we'd love the chance to make it right. Warm regards, Tim Hortons Guest Care

Jorge Ignacio Flores Lopez (1 review)

20 May 2026

Source: Google

2.0

Treats students very badly and kicks them out alot. Do not recommend

Restaurant response

Response added on 20 May 2026

Hi Jorge, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Divine Mimb (1 review)

19 May 2026

Source: Google

2.0

Very disappointing service at Tim Hortons today. The employee, Oceane, really seemed like she did not want to work in customer service based on her attitude. I politely asked if she could fill up my sauce cup since I’m paying almost $2 for it and the cup was not even half full, but she simply replied that “those are Tim Hortons standards” without ever showing or explaining them to me. Her attitude honestly did not make me want to come back at all, and I genuinely felt like I was bothering her just by asking a polite question. Paying almost $2 for barely half a sauce cup, on top of receiving cold and unpleasant service, is very disappointing. A little more professionalism and respect toward customers would be appreciated.

Restaurant response

Response added on 19 May 2026

Hi Divine, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

pierre genest (560 reviews)

12 May 2026

Source: Google

5.0

Great

Restaurant response

Response added on 12 May 2026

Thank you pierre! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care