Reviews for Tim Hortons - Restoenligne.com

Name: Tim Hortons
Address: 895 Rue Saint-Laurent O, Longueuil, Quebec, J4K 2V1
Telephone: 4503323996
Rating: 2.2

Tim Hortons

What guests say about Tim Hortons

The reviews are very mixed, but the overall trend is clearly negative, with several complaints about wait times, especially at the drive-thru and in the morning. Several customers also report order mistakes, missing items, and products that were sometimes lukewarm or unavailable. On the positive side, a few people found the staff friendly, the service fast, and the coffee good on certain visits. However, cleanliness and the condition of the premises are often mentioned as weaknesses.

Summary based on 32 reviews.

Reviews / Ratings for Tim Hortons

Jhoan Elias Hilario Diaz (4 reviews)

7 Jun 2026

Source: Google

1.0

I just can’t believe it, there always out of stock. I came three days in a row asking for the same drink and they never have it.

Restaurant response

Response added on 7 Jun 2026

Hi Jhoan, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Mitchel Colchado (100 reviews)

28 May 2026

Source: Google

5.0

Love the coffee

Service

Cooking

Atmosphere

Alaa Al Issa (170 reviews)

4 May 2026

Source: Google

4.0

Good place for coffee

Service

Cooking

Dave Robertson (7 reviews)

14 Apr 2026

Source: Google

2.7

This is the filthiest Tims that I have ever been in. It looked like the floor hadn't been swept in weeks, stuff spilled on the benches, torn seats. The girl that served me for toast & coffee was sweet though. Small consolation

Service

Cooking

Atmosphere

Restaurant response

Response added on 14 Apr 2026

Hello Dave, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

azoouz mohammed (5 reviews)

19 Feb 2026

Source: Google

1.0

No person respond

Service

Cooking

Atmosphere

Restaurant response

Response added on 20 Feb 2026

Hi, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Megan Bouchard (30 reviews)

14 Feb 2026

Source: Google

1.7

Horrible service, 15 minutes for one coffee and they don’t even acknowledge your existence

Service

Cooking

Atmosphere

Restaurant response

Response added on 15 Feb 2026

Hi Megan, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Reviews are also available in French.

See reviews in French

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Sunday Open 24 hours
Monday Open 24 hours
Tuesday Open 24 hours
Wednesday Open 24 hours
Thursday Open 24 hours
Friday Open 24 hours
Saturday Open 24 hours

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Tim Hortons

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