We were 2 for a snack & conversation It was 7:30pm on Saturday and there were 2 staff taking care of customers When we came the staff that was supposed to take orders at the cash register was busy helping the staff preparing drive thru orders in the back It took 7mns before she came to take our order. By that time there were 6 poeple waiting
Review summary
What guests say about Tim Hortons
Reviews are mixed, with an average rating of 3.4/5. Several customers highlight fast service, a friendly team, and kind, professional staff. On the other hand, others report long waits, order mistakes, cleanliness issues, and sometimes service that is considered rude or careless. If you are mainly looking for efficient service, the experience can be very good, but there are also recurring complaints to keep in mind.
Summary based on 42 reviews.
Reviews / Ratings for Tim Hortons
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Restaurant response
Response added on 11 May 2026
Hi Thierry, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care
Service terrible
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Excellent
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Restaurant response
Bonjour Juan, nous sommes désolés que vous n’ayez pas apprécié votre dernière expérience. Veuillez contacter nos services aux invités en remplissant le formulaire disponible au https://www.timhortons.ca/contactez-nous pour que nous puissions en apprendre davantage sur votre expérience et corriger la situation. Merci! Cordialement, l’équipe des services aux invités
I highly recommend this cafeteria good service fast delivery everything is perfect i’v been 4 times there i highly recommend best in everything.
Service
Cooking
Atmosphere
Restaurant response
Response added on 9 Feb 2026
Hi, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care
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Opening hours
Dining room
- Sunday 05:00 - 23:00
- Monday 05:00 - 23:00
- Tuesday 05:00 - 23:00
- Wednesday 05:00 - 23:00
- Thursday 05:00 - 23:00
- Friday 05:00 - 23:00
- Saturday 05:00 - 23:00
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