Tim Hortons
Tim Hortons 5710 Grande Allée, Longueuil
2.6
20 evaluations
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Review summary

What guests say about Tim Hortons

The reviews are very mixed, but most point to slow service, orders that are incomplete or forgotten, and employees who are sometimes hard to reach. Several customers also complain about the freshness and quality of certain items, such as donuts, toast, or coffee. That said, a few people report good service, a friendly team, and coffee they enjoyed.

Summary based on 20 reviews.

Reviews / Ratings for Tim Hortons

Photo of ItsJayHere
21 May 2026
Source: Google
1.0

Wish i could put 0 stars, literallly always out of half of the menu, takes forever to get your orders, they forget to put any sauce in the sandwiches, they forget to give straws with drinks, i would drive a solid 20 minutes to go to another Tim and would still have my orderready before this one. Avoid this location at all cost.

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 21 May 2026
Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care
Photo of Katragadda Srinivasulu
6 May 2026
Source: Google
3.0

Coffee was not hot

Logo of Tim Hortons
Restaurant response
Response added on 7 May 2026
Hi, We’re sorry to hear things weren’t quite perfect this time. Please visit us at help.timhortons.ca/hc/en-ca to share more, we'd love the chance to make it right. Warm regards, Tim Hortons Guest Care
Photo of Matdev01
6 Apr 2026
Source: Google
2.7

Had a free coffee but drive thru girl charged me and I didn't notice till later my card was debited..so it went into her tips cup!! Be aware !!!

Service
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Logo of Tim Hortons
Restaurant response
Response added on 7 Apr 2026
Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care
Photo of Fakhruddin shah
4 Apr 2026
Source: Google
5.0

I have gone here like 4 to 5 times in last w weeks the coffe and tast was excellent 👌

Service
Logo of Tim Hortons
Restaurant response
Response added on 5 Apr 2026
Thanks! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Yves Nasri
21 Feb 2026
Source: Google
2.3

7pm, closes at 11pm I bought donuts ans timbits They were not fresh and only 12 donuts were left. Forget the chocolate ones. I was very disapointed. Since when it became so difficult to buy donuts at a tim hortons?

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 22 Feb 2026
Hello Yves, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care
Photo of Stephanie
15 Feb 2026
Source: Google
2.0

There’s something to be looked at in the kitchen at this location. Recently everytime I order a bagel with cream cheese I get some cold bagel barely toasted with unmelted butter on one side and small amount of cream cheese on the other side. It’s really nasty eating chunks of unmelted butter. I don’t think that’s the intent of Tims recipe.

Logo of Tim Hortons
Restaurant response
Response added on 16 Feb 2026
Hi Stephanie, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care
Photo of Alex11531
2 Feb 2026
Source: Google
1.0

They just cant make your order right. Ask for something in your coffee or say without , they'll do what ever. They mix up orders as well

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 2 Feb 2026
Hi, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care
Photo of Stephanie Grothe
14 Jan 2026
Source: Google
1.7

They have nobody up front anymore so you wait. Finally takes my order put two things in front of me and one on another counter tells me that's where I have to pick it up

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 14 Jan 2026
Hi Stephanie, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care
Photo of kanial otis
2 Jan 2026
Source: Google
1.0

slow staff, i’ve been waiting for a cup of coffee around 20 minutes

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 3 Jan 2026
Hi, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca. Warm regards, Tim Hortons Guest Care

Reviews are also available in French.

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Opening hours

Dining room
  • Sunday 05:00 - 23:00
  • Monday 05:00 - 23:00
  • Tuesday 05:00 - 23:00
  • Wednesday 05:00 - 23:00
  • Thursday 05:00 - 23:00
  • Friday 05:00 - 23:00
  • Saturday 05:00 - 23:00

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