Tim Hortons

Kass (17 reviews)

31 Oct 2026

Source: Google

1.0

0 stars. Always errors in every order (can't even get a simple sandwhich and coffee right), the girl (pretty sure she's the manager) takes over the drive through and is incapable of listening to your order without talking to a coworker halfway through. Worst tim hortons there is.

Restaurant response

Response added on 31 Oct 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Ryan Nelson (2 reviews)

25 Oct 2026

Source: Google

5.0

Super amazing team I’m proud to have visit and seen how hard they work

Restaurant response

Response added on 25 Oct 2026

Hi Ryan, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Michel Laverdure (1 review)

10 Oct 2026

Source: Google

3.0

9 min for 1st coffee, 13min 2nd coffee. Food 17min soup, grilles cheese and club à la Tim.

Restaurant response

Response added on 11 Oct 2026

Hi Michel, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Jordy (342 reviews)

6 Aug 2026

Source: Google

1.0

No donuts after 6pm due to people rush and grab and also no resupply

Restaurant response

Response added on 6 Aug 2026

Hello Jordy, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Dean Dettmers (35 reviews)

3 Jul 2026

Source: Google

1.0

so I go - menus don't work and no one knows what to do I say ok forget it give me two Boston cremes i say put in a box please - ohh we don't have boxes so they put in their horrible bags - i get home and the topping is all stuck to the bag. disgusting - horrible service and quality - dunking donuts will make a huge comeback unless tims get's their act together

Restaurant response

Response added on 4 Jul 2026

Hello Dean, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Iulian Vinca (28 reviews)

26 Jun 2026

Source: Google

1.0

Long waiting time for online orders. Very often orders are not ready to pick up.

Restaurant response

Response added on 27 Jun 2026

Hi Iulian, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Genesis Remphort (1 review)

11 May 2026

Source: Google

1.0

I ordered a wrap and the person that made it gave me one of everything, the chicken was small, there one piece of tomato and the letuce was disgusting, i asked if i can get my money back since they did an awful job, but he said no. Side not that tim horton smells horrid. Dont buy from there

Restaurant response

Response added on 11 May 2026

Hi Genesis, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Karrot (6 reviews)

21 Apr 2026

Source: Google

1.0

I’d give 0 stars if that was possible. I never got my coffee or food. I’ve always done mobile app orders. I was in a tight time frame and was already waiting 20-30 mins. The wraps were getting burnt constantly. I don’t recommend coming here. I was ignored and left money at a place without getting my order.

Restaurant response

Response added on 21 Apr 2026

Hi, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Erika Labelle (2 reviews)

31 Jan 2026

Source: Google

2.0

I wish I could give zero stars. The drive-through service was horrible. There were four of us in the car placing one order, and the employee kept rushing us, repeatedly saying “that’s all” before we were finished. When it came time to pay, we asked her to repeat our order and she couldn’t even do that. She had a bad attitude and ended up forgetting one of our drinks. This was honestly the worst service I’ve experienced here. If someone doesn’t like their job, they shouldn’t take it out on customers they should just leave. Very disappointing

Restaurant response

Response added on 1 Feb 2026

Hi Erika, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care