Tim Hortons

Varun Gupta (75 reviews)

13 Apr 2026

Source: Google

3.0

I ordered a churro caramel ice cap but there was not caramel on top and although it was added on as the smallest drizzle possible, there was no churros added. I asked and was told it's inside I thought that maybe they made it differently and added at the bottom but there was none unfortunately. If I want a plain simple ice cap, I would order that and not pay more for flavoured ice caps.

Restaurant response

Response added on 13 Apr 2026

Hello Varun, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Annaëlle (37 reviews)

1 Apr 2026

Source: Google

2.0

April 1st, 2026 around 6:56 AM. I had a mobile order and when I arrived, three orders were already ready in front of the employee. Instead of simply reading the names, she looked at me and asked if I was “Fatima.” I said no and waited, assuming my order wasn’t ready. After several minutes, I had to ask another male if my order is being prepared, I found out my order had been sitting there the entire time right in front of her. Out of 2 names visible, she chose to guess instead of doing her job properly. Her explanation? “I thought you were a Fatima.” That kind of assumption doesn’t come out of nowhere. It reflects bias, whether intentional or not. My name was clearly listed, yet I was singled out based on appearance instead of being treated like any other customer.Train your staff to verify names instead of making assumptions. This just pissed me off, I knew I should of went to McDonald’s.

Restaurant response

Response added on 1 Apr 2026

Hello Annaëlle, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Milandeep Singh (2 reviews)

26 Feb 2026

Source: Google

1.0

Hi, today i gave the ordered to women of ice latte and she gave me double instead of ice latte and when i told my order again to her she spoke me very badly in French .In my whole life i never seen lady like that. I fell very dissatisfied with their service.

Restaurant response

Response added on 28 Feb 2026

Hi Milandeep, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Habib Lawani (3 reviews)

22 Feb 2026

Source: Google

5.0

Super restaurant

Restaurant response

Response added on 22 Feb 2026

Hi, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care