Tim Hortons

Tom B (4 reviews)

25 Feb 2026

Source: Google

1.0

Worst customer service. Last time at the drive thru, they forgot to put a tea bag in my cup. They basically gave me a hot cup of water and I only noticed when I got to work. This time I went inside and they forgot to make my wrap. This was a convenient location for me on my way to work, but I’m going to start making a detour and go somewhere else.

Restaurant response

Response added on 25 Feb 2026

Hi Tom, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Sallauddin Akbary (21 reviews)

18 Feb 2026

Source: Google

1.0

Very rude worker. The skinny guy with glasses and and beard taking front desk order. Date 18th Feb 2025 at 8 am. I was using my showing order on my phone, he tried to touch my phone. I said I do not want you to touch my private phone. He gets mad and refuse to take my order.

Restaurant response

Hi Sallauddin,<br>We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up.<br>Warm regards,<br>Tim Hortons Guest Care

Frankie Valdivieso (63 reviews)

17 Feb 2026

Source: Google

1.0

Not impressed with this coffee shop. The old guy with glasses is super rude and doesn't even bother making orders correctly. Does things his way, not yours. Won't be back.Warning: The guy with glasses needs a serious customer service refresher! Not the first time he's been rude, and definitely won't be the last if nothing's done. TH team, please address this ASAP!

Restaurant response

Hello Frankie,<br>Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time.<br>Warm regards, Tim Hortons Guest Care

Prabhjeet Johal (1 review)

4 Feb 2026

Source: Google

5.0

Very good service

Restaurant response

Response added on 4 Feb 2026

Thanks Prabhjeet! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Imane Tachfine (2 reviews)

2 Feb 2026

Source: Google

5.0

Loved it! Fresh food, great taste, and super friendly staff. Will come back!

Restaurant response

Response added on 3 Feb 2026

Hi, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Khaled Maghni (3 reviews)

2 Feb 2026

Source: Google

5.0

The service was fast and friendly, and my order was fresh and exactly how I wanted it

Restaurant response

Response added on 3 Feb 2026

Hi Khaled, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Ashiqrasool Amin (2 reviews)

1 Feb 2026

Source: Google

5.0

Very good and polite service and I always get my food quickly

Restaurant response

Response added on 1 Feb 2026

Hi, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Eilia Gh (4 reviews)

20 Jan 2026

Source: Google

5.0

I genuinely loved the atmosphere at this Tim Hortons. The staff were friendly, polite, and worked efficiently.

Restaurant response

Response added on 20 Jan 2026

Hi Eilia, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Nima Tahriri (91 reviews)

20 Nov 2025

Source: Google

1.7

I try to avoid this Tim when possible, even if it means driving further to a different one. There were many cars at the drive-through but the service was quick. There is always something wrong with the order. Either a missing item or poorly prepared food. Today there was just a bit of sauce at the bottom of the farmer's wrap and the sausage Tims had bits of eggs shells in them.

Restaurant response

Response added on 20 Nov 2025

Hi Nima, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Xavier Provencher (7 reviews)

3 Nov 2025

Source: Google

5.0

Awesome service for a tim horton.

Restaurant response

Response added on 4 Nov 2025

Hi Xavier, We are happy to hear you had a positive experience at Tims! We value your input and encourage you to let us know more details about your experience with us. Warm regards, Tim Hortons Guest Care