Tim Hortons

Selvin Arita (12 reviews)

25 Feb 2026

Source: Google

1.0

It's usually one of the Tim Hortons with the best service, but today I placed a mobile order at 6:30 (for immediate preparation). I arrived at the restaurant and announced my order; they told me I had to wait until the line was over. I waited half an hour to be served.

Restaurant response

Response added on 25 Feb 2026

Hi Selvin, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

David Beaucage (1 review)

23 Feb 2026

Source: Google

1.0

I had a bad experience today. Manager refused me to finish my coffee over another customer getting me in trouble for his own disturbance came to my side of the restaurant to intimidate me by both the Customer and The manager, I ask for his firing at The location on 4636 Samson in Laval Also asking for a restraining order against this Manager who had the intentions to assault me This is not okay for a manager to physically take my un finished Coffee took it away in front of everyone was caught on camera in my section where I was sitting

Setrag Mamiroian (12 reviews)

18 Feb 2026

Source: Google

1.0

Very rude service

Restaurant response

Response added on 18 Feb 2026

Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Guleseryan Hosep (4 reviews)

15 Feb 2026

Source: Google

5.0

Amara gave us a very good service

Restaurant response

Response added on 15 Feb 2026

Thanks Guleseryan! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Aren Thomas (5 reviews)

15 Feb 2026

Source: Google

3.7

Amara is very friendly and serving good and always smiling

Restaurant response

Response added on 15 Feb 2026

Hi Aren, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Montreal Aficionado (99 reviews)

17 Jan 2026

Source: Google

5.0

Good staff, quick service, clean spot.

Restaurant response

Response added on 18 Jan 2026

Hi Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

LION MARGOSSIAN (47 reviews)

6 Dec 2025

Source: Google

1.0

Worst place ever especially the short cashier unrespectfull

Restaurant response

Response added on 7 Dec 2025

Hello, We deeply apologize for your experience and would like to hear more about where we fell short. Please reach out to our Guest Care team at your earliest convenience at help.timhortons.ca/hc/en-ca. Warm regards, Tim Hortons Guest Care

Christine (87 reviews)

4 Dec 2025

Source: Google

1.0

Tiny and dry croissant. Not worth the price.

Restaurant response

Response added on 4 Dec 2025

Hello Christine, We deeply apologize for your experience and would like to hear more about where we fell short. Please reach out to our Guest Care team at your earliest convenience at help.timhortons.ca/hc/en-ca. Warm regards, Tim Hortons Guest Care

Sara Harake (5 reviews)

23 Nov 2025

Source: Google

5.0

I was having a terrible day and Khalil put a smile on my face, he’s so funny and as a lebanese it was so nice to see my people out and about. 😇

Restaurant response

Response added on 23 Nov 2025

Hi Sara, Thank you for the wonderful review and for taking the time to share your feedback with Tim Hortons. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

mtl dan (7 reviews)

23 Nov 2025

Source: Google

1.7

WORST Tim's around. I go to this one often. Barely any cream cheese in the bagel EVERY TIME, it's laughable. Jelly in the donut? One little drop. SUPER cheap and stingy.

Restaurant response

Response added on 23 Nov 2025

Hello, We deeply apologize for your experience and would like to hear more about where we fell short. Please reach out to our Guest Care team at your earliest convenience at help.timhortons.ca/hc/en-ca. Warm regards, Tim Hortons Guest Care

C. Hi (32 reviews)

2 Nov 2025

Source: Google

2.0

I have been visiting the Tim Hortons on Boulevard Samson in Laval for over 10 years, and unfortunately the cleanliness has consistently been disappointing and never chenged anything ,The handicap-accessible door has not worked for years, and the entrance is often very dirty. The overall hygiene of the store is not up to standard, and it makes the experience uncomfortable. I really hope management takes this seriously and improves the cleanliness and accessibility of this location. Stop sending the same copy paste reply for every one im not suppose to communicated with any one just do your work of cleaning and thats it

Restaurant response

Response added on 2 Nov 2025

Hello, I am sorry for your latest experience with us. If you’re open to discussing your experience further, please visit us at help.timhortons.ca/hc/en-ca. We’d greatly appreciate the opportunity to make things right for you. Warm regards, Tim Hortons Guest Care

Vatche Manoukian (15 reviews)

1 Nov 2025

Source: Google

5.0

I've been going to that branch for so many years, very nice people and respected, I personally recommend to you

Restaurant response

Response added on 20 Jun 2024

Hi Vatche, We are happy to hear you had a positive experience at Tims! We value your input and encourage you to let us know more details about your experience with us. Warm regards, Tim Hortons Guest Care

great