Tim Hortons

Its Me Moe (46 reviews)

31 Aug 2026

Source: Google

5.0

Good place Clean and friendly staff Good food selection

Restaurant response

Response added on 31 Aug 2026

Hi, Thank you for the 5-star review! We’re thrilled to know you enjoyed your visit and hope to see you again soon. Please continue to let us know about positive visits to Tim Hortons! Warm regards, Tim Hortons Guest Care

John Dion (2 reviews)

25 Aug 2026

Source: Google

4.0

Nice tims, a bit crowded

Restaurant response

Response added on 25 Aug 2026

Hi John, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Rose Cisneros (6 reviews)

19 Aug 2026

Source: Google

1.0

Very bad service, cashier chose people from their own nationality to serve first without an explanation or an apology. We were waiting in the line for around 5 min and out of nowhere she decided to pass ppl before us, not even giving us an explanation, we felt really uncomfortable and we just decided to leave. That was really racist. Very bad Tim Hortons

Restaurant response

Response added on 19 Aug 2026

Hi Rose, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

David (642 reviews)

21 Jul 2026

Source: Google

2.7

Does not follow the 1$ promotion printed on their own receipts.

Restaurant response

Response added on 22 Jul 2026

Hi David, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Remy Otfonek (1 review)

21 Jul 2026

Source: Google

5.0

Exceptional service and staff. Very friendly. The food was fresh and coffee was surprisingly better than McDonalds

Restaurant response

Response added on 22 Jul 2026

Hi Remy, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Gorge Foster (1 review)

21 Jul 2026

Source: Google

5.0

Amazing service. Staff is great, very friendly. Must be the best Tim Hortons

Restaurant response

Response added on 22 Jul 2026

Thanks Gorge! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Michael Gentile (14 reviews)

21 Jul 2026

Source: Google

5.0

Phenomenal service. One of the best Tim Hortons in Quebec that’s for sure

Restaurant response

Response added on 22 Jul 2026

Hi Michael, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Kristen Hofmann (3 reviews)

21 Jul 2026

Source: Google

5.0

Great experience amazing staff

Restaurant response

Response added on 21 Jul 2026

Hi Kristen, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

YS (18 reviews)

19 Jun 2026

Source: Google

5.0

As I just moved to Laval with my husband and children. I have been ordering from this specific timhortons because it is only 1 minute from our condo and I am just extremely happy. Honestly, due to my severe allergies I can’t eat mostly everything due to the sesame seeds but when I called to make sure if they can make me a wrap without having the employees use the same gloves and to have clean the counter he made it happen without any hesitation. It is RARE in this generation to have people like this. I did not get his name but it was at 7:30AM June 19 2026 for the owner you must know who worked at that time may god bless him!

Restaurant response

Response added on 20 Jun 2026

Thanks ! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Pat A (75 reviews)

8 Jun 2026

Source: Google

1.0

No selection place had little donuts selection most empty and flies everywhere.. nasty

Restaurant response

Response added on 8 Jun 2026

Hi Pat, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Ismail Rida (27 reviews)

9 May 2026

Source: Google

5.0

Friendly staff and excellent service

Restaurant response

Response added on 9 May 2026

Hi Ismail, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

sarbjeet kaur (3 reviews)

24 Mar 2026

Source: Google

5.0

“I always have a great experience at this Tim Hortons. The staff is very friendly and the manager is amazing — always helpful and respectful. The atmosphere is clean and welcoming. This is definitely my go-to place.”

Restaurant response

Response added on 24 Mar 2026

Thanks sarbjeet! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Selvin Arita (12 reviews)

25 Feb 2026

Source: Google

1.0

It's usually one of the Tim Hortons with the best service, but today I placed a mobile order at 6:30 (for immediate preparation). I arrived at the restaurant and announced my order; they told me I had to wait until the line was over. I waited half an hour to be served.

Restaurant response

Response added on 25 Feb 2026

Hi Selvin, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

David Beaucage (1 review)

23 Feb 2026

Source: Google

1.0

I had a bad experience today. Manager refused me to finish my coffee over another customer getting me in trouble for his own disturbance came to my side of the restaurant to intimidate me by both the Customer and The manager, I ask for his firing at The location on 4636 Samson in Laval Also asking for a restraining order against this Manager who had the intentions to assault me This is not okay for a manager to physically take my un finished Coffee took it away in front of everyone was caught on camera in my section where I was sitting

Setrag Mamiroian (12 reviews)

18 Feb 2026

Source: Google

1.0

Very rude service

Restaurant response

Response added on 18 Feb 2026

Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Guleseryan Hosep (4 reviews)

15 Feb 2026

Source: Google

5.0

Amara gave us a very good service

Restaurant response

Response added on 15 Feb 2026

Thanks Guleseryan! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Aren Thomas (5 reviews)

15 Feb 2026

Source: Google

3.7

Amara is very friendly and serving good and always smiling

Restaurant response

Response added on 15 Feb 2026

Hi Aren, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Montreal Aficionado (99 reviews)

17 Jan 2026

Source: Google

5.0

Good staff, quick service, clean spot.

Restaurant response

Response added on 18 Jan 2026

Hi Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

LION MARGOSSIAN (47 reviews)

6 Dec 2025

Source: Google

1.0

Worst place ever especially the short cashier unrespectfull

Restaurant response

Response added on 7 Dec 2025

Hello, We deeply apologize for your experience and would like to hear more about where we fell short. Please reach out to our Guest Care team at your earliest convenience at help.timhortons.ca/hc/en-ca. Warm regards, Tim Hortons Guest Care

Christine (87 reviews)

4 Dec 2025

Source: Google

1.0

Tiny and dry croissant. Not worth the price.

Restaurant response

Response added on 4 Dec 2025

Hello Christine, We deeply apologize for your experience and would like to hear more about where we fell short. Please reach out to our Guest Care team at your earliest convenience at help.timhortons.ca/hc/en-ca. Warm regards, Tim Hortons Guest Care

Sara Harake (5 reviews)

23 Nov 2025

Source: Google

5.0

I was having a terrible day and Khalil put a smile on my face, he’s so funny and as a lebanese it was so nice to see my people out and about. 😇

Restaurant response

Response added on 23 Nov 2025

Hi Sara, Thank you for the wonderful review and for taking the time to share your feedback with Tim Hortons. Our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

mtl dan (7 reviews)

23 Nov 2025

Source: Google

1.7

WORST Tim's around. I go to this one often. Barely any cream cheese in the bagel EVERY TIME, it's laughable. Jelly in the donut? One little drop. SUPER cheap and stingy.

Restaurant response

Response added on 23 Nov 2025

Hello, We deeply apologize for your experience and would like to hear more about where we fell short. Please reach out to our Guest Care team at your earliest convenience at help.timhortons.ca/hc/en-ca. Warm regards, Tim Hortons Guest Care

C. Hi (32 reviews)

2 Nov 2025

Source: Google

2.0

I have been visiting the Tim Hortons on Boulevard Samson in Laval for over 10 years, and unfortunately the cleanliness has consistently been disappointing and never chenged anything ,The handicap-accessible door has not worked for years, and the entrance is often very dirty. The overall hygiene of the store is not up to standard, and it makes the experience uncomfortable. I really hope management takes this seriously and improves the cleanliness and accessibility of this location. Stop sending the same copy paste reply for every one im not suppose to communicated with any one just do your work of cleaning and thats it

Restaurant response

Response added on 2 Nov 2025

Hello, I am sorry for your latest experience with us. If you’re open to discussing your experience further, please visit us at help.timhortons.ca/hc/en-ca. We’d greatly appreciate the opportunity to make things right for you. Warm regards, Tim Hortons Guest Care

Vatche Manoukian (15 reviews)

1 Nov 2025

Source: Google

5.0

I've been going to that branch for so many years, very nice people and respected, I personally recommend to you

Restaurant response

Hi Vatche, We are happy to hear you had a positive experience at Tims! We value your input and encourage you to let us know more details about your experience with us. Warm regards, Tim Hortons Guest Care

great