Tim Hortons

tom (2 reviews)

10 Mar 2026

Source: Google

1.0

Very rude staff would put 0 stars if i could

Restaurant response

Response added on 10 Mar 2026

Hello tom, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

R DC (1 review)

6 Mar 2026

Source: Google

1.0

I had a very upsetting experience at this Tim Hortons late at night, last Friday (around 10–11 PM). I am currently pregnant and my phone had completely died. I live about 30 minutes away and had no way to contact my husband to pick me up. I waited in line hoping the employee working could help me. While I was waiting, she was looking at me in a very unwelcoming way. When I finally asked if she could please charge my phone for just a few minutes so I could call my husband, she responded very rudely and said, “Can’t you see the poster?” I was confused and said no, and she pointed to a handwritten sign behind the kitchen that said “We don’t charge your phone.” I tried explaining my situation, that I had no way to get home and was asking for just 5 minutes of help. I even asked if she could simply call me a taxi instead. She refused and said no in a very dismissive manner. The complete lack of empathy and basic human kindness in this situation was shocking. I understand businesses have policies, but refusing to help someone in a vulnerable situation, even just by calling a taxi is extremely disappointing. Customer service should include basic compassion, especially in situations like this.

Restaurant response

Response added on 8 Mar 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

S J (5 reviews)

24 Feb 2026

Source: Google

1.0

The absolute worst Tim Hortons ever. They never have anything in this place and ordering on Uber is even more of a nightmare with them sending you things you never even ordered instead of what you actually ordered. Completely lazy service. Please avoid this location and go to any other one, I’m sure you’ll have a better experience. Nine months later I made the mistake of ordering from them again. Absolute horrible service. They gave me the wrong item and when I called the Tim Hortons to question why they allowed me to order it on the app if the item is not in stock, the employee proceeded to change his tone and started saying call tomorrow as the manager isn’t here what do you expect me to do. Literally close down this place already. Absolutely the worst Tim Hortons in Laval.

Restaurant response

Response added on 6 May 2025

Hi, Your review is very concerning to us. We would appreciate it if you would contact our Guest Care team by filling out the form at https://www.timhortons.ca/contact-us. Warm regards, Tim Hortons Guest Care

Wafa Akiki (1 review)

13 Jan 2026

Source: Google

5.0

Always welcoming and cheerful!

Restaurant response

Response added on 13 Jan 2026

Hi, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Mark Brener (22 reviews)

11 Jan 2026

Source: Google

5.0

Great employees and great service. Especially Ryand, the cashier. Thank you for the food!

Restaurant response

Response added on 12 Jan 2026

Thank you Mark! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

WRX 2024 (RALLY BLUE WRX 2024) (130 reviews)

8 Jan 2026

Source: Google

2.7

I don't buy food, so I don't know. I always get a coffee, what I ask for is always on point 99% of the time. Just not very polite says hello or thanks.

Restaurant response

Response added on 8 Jan 2026

Hi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Zerourou Ali (8 reviews)

8 Nov 2025

Source: Google

1.7

Bad service.

Restaurant response

Response added on 8 Nov 2025

Hello, We deeply apologize for your experience and would like to hear more about where we fell short. Please reach out to our Guest Care team at your earliest convenience at help.timhortons.ca/hc/en-ca. Warm regards, Tim Hortons Guest Care

Maria (1 review)

3 Nov 2025

Source: Google

1.0

Employee Jamila is very rude to clients she always has an attitude with younger customers such as students never greets customers always rolling eyes and not wanting to do her job. She gets annoyed for the smallest things such as scanning the Tim Hortons app. I ask nicely for a bag for my sandwich and she did not want to give it to me and then gave me the bag rudely refusing to put the sandwich in it so I had to do it myself then proceeded to rush me in the drive through when this could have been prevented if she had done it herself. Did not even take 10 seconds for me to put in a bag and she screaming and knocking the window rushing me to drive off. No customer service, no manners, no respect. This lady should not be working with clients if she has an attitude like this. I don’t understand why it’s hard to be polite to customers who ask for things nicely. Very disappointed, need better staff.

Restaurant response

Response added on 4 Nov 2025

Hello Maria, I am sorry for your latest experience with us. If you’re open to discussing your experience further, please visit us at help.timhortons.ca/hc/en-ca. We’d greatly appreciate the opportunity to make things right for you. Warm regards, Tim Hortons Guest Care

M P (246 reviews)

2 Nov 2025

Source: Google

4.0

Best place to grab a coffee!

Restaurant response

Response added on 2 Nov 2025

Hi, We are happy to hear you had a positive experience at Tims! We value your input and encourage you to let us know more details about your experience with us. Warm regards, Tim Hortons Guest Care