16 Feb 2026
Source: Google
They served me an entire box of 50 rock hard timbits from the previous day. I contacted customer service and no one bothered to call me back to address my complaint . The least would be to contact me to offer a refund or a gift card. Will not be passing here again.
Service
Cooking
Atmosphere
Restaurant response
Response added on 17 Feb 2026
Hi Kristen,
We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right.
Warm regards, Tim Hortons Guest Care
