Tim Hortons
Tim Hortons 101 Bd Joseph Arthur, Joliette
Review summary

What guests say about Tim Hortons

Reviews are very mixed, but the overall trend is negative, with an average rating of 2.2/5. Several customers complain about very long waits, especially at the drive-thru, as well as mistakes in orders and service that is seen as slow or unpleasant. A few people do mention good coffee, friendly staff, and occasional fast service. The place is sometimes described as clean and fine, but other reviews report a lack of cleanliness and an unpleasant atmosphere.

Summary based on 27 reviews.
2.3
42 evaluations
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Reviews / Ratings for Tim Hortons

Photo of Khalid Sadat
4 Sep 2026
Source: Google
1.0

I would say this is THE slowest tims in canada!!! Stuck in drive through for 20 minutes. Orders are taking way longer

Service
Photo of Manjeet Singh
2 Sep 2026
Source: Google
1.0

Staff was Being Racist..Worst service i ever had at TIM HORTONS.Never going to visit again..Had to wait 20 minutes in drive through plus heared Racist comments from an employee.

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 2 Sep 2026
Hi Goldie, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care
Photo of Daphne Robert-Hamilton
12 Jun 2026
Source: Google
1.7

My mother and I had a quick Timbits before moving on into our road trip. The eating area hadn’t been cleaned and there was a vat of glaze behind the counter with racks above it. The racks, vat, cabinets, walls, equipment were covered in glaze splatter. Just an unpleasant experience. Filthy.

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Bonjour Daphné,<br><br>Nous sommes désolés que votre expérience n'ait pas été à la hauteur de nos standards habituels et nous aimerions en savoir plus afin de nous améliorer. Si vous avez un moment, veuillez contacter notre service à la clientèle à l'adresse help.timhortons.ca/hc/en-ca.<br><br>Cordialement, Service à la clientèle Tim Hortons
Photo of Gurpreet Chahal
3 Jun 2026
Source: Google
1.0

if you want to waste your time come here waiting for last 40 minutes for a wrapThis has never happened to me in my life and there was no crowd hereThis is unbelievable

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Bonjour Gurpreet,<br><br>Nous sommes désolés d'apprendre que votre visite ne s'est pas déroulée comme prévu. Si vous souhaitez nous donner plus de détails, veuillez consulter help.timhortons.ca/hc/en-ca. Nous serions ravis de pouvoir remédier à la situation.<br><br>Cordialement, Service à la clientèle Tim Hortons

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Opening hours

Dining room
  • Sunday 06:00 - 22:00
  • Monday 06:00 - 22:00
  • Tuesday 06:00 - 22:00
  • Wednesday 06:00 - 22:00
  • Thursday 06:00 - 22:00
  • Friday 06:00 - 22:00
  • Saturday 06:00 - 22:00

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