11 Feb 2026
Source: Google
Stopped to pick up a muffin after putting in my gas at the attached Harnois gas station. Had some issues with the debit machine. It wouldnt read the bank card I just passed paying for my gas. Guy behind got impatient and verbally aggressive towards me. I tried explaining to him that it wasnt my fault, but he NEEDED to be right. No store employee said a word to him that the machine has difficulties with National Bank cards. Called back and spoke to the manager. All she had to say was that she was aware, but it wasnt her fault. When I asked for her name she hung up. Called the head office. Will see how long she stays a manager
Service
Cooking
Atmosphere
Restaurant response
Response added on 11 Feb 2026
Hi Barry,
We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up.
Warm regards,
Tim Hortons Guest Care
