Tim Hortons
Tim Hortons 531 Rue Saint-Charles-Borromée N, Joliette
Review summary

What guests say about Tim Hortons

The reviews are mostly negative, with many complaints about very long waits at the drive-thru and counter. Several customers also say the service is slow, disorganized, or inattentive, with repeated order mistakes. A few people did appreciate the service, food, or location, but the experience seems inconsistent and often disappointing.

Summary based on 20 reviews.
2.5
37 evaluations
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Reviews / Ratings for Tim Hortons

Photo of Ariana Mariscal
18 Aug 2026
Source: Google
1.0

I really didn't like this establishment, it's full of flies inside, I think they give priority to the drive thru but inside it wasn't crowded and the service was terrible slow.

Service
Logo of Tim Hortons
Restaurant response
Response added on 18 Aug 2026
Hi Ariana, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care
Photo of nourhan balian
19 Mar 2026
Source: Google
1.0

The counter girl is in another Planet, doesn’t even listen what I want, gave me complete different thing what I ask for, also charged me another potato I didn’t ask for, I returned the potato they just ignored me, I need to post this, thy just don’t listen

Logo of Tim Hortons
Restaurant response
Response added on 19 Mar 2026
Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care
Photo of Julyève Lépine (Juu)
24 Feb 2026
Source: Google
1.0

Why can’t you guys do your job? You guys always forget things and we have to pay for them even if we don’t get them.

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 24 Feb 2026
Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

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Opening hours

Dining room
  • Sunday 06:00 - 22:00
  • Monday 06:00 - 22:00
  • Tuesday 06:00 - 22:00
  • Wednesday 06:00 - 22:00
  • Thursday 06:00 - 22:00
  • Friday 06:00 - 22:00
  • Saturday 06:00 - 22:00

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