Tim Hortons
Tim Hortons 10 Rue de la Fabrique, Gatineau
3.7
20 evaluations
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Reviews / Ratings for Tim Hortons

Photo of Freshta Haidari
14 Mar 2026
Source: Google
5.0

I always enjoy coming to this Tim Hortons. The team is welcoming and works quickly even when it’s busy. My order is usually accurate and the coffee tastes great every time. It’s a convenient and comfortable place to stop during the day.

Photo of Toilettage Christelle
12 Mar 2026
Source: Google
1.0

I ordered from doordash at 1:37pm. It is 2h25pm and the dasher is still waiting for a my coffee and wrap. I had to call tim hortons and they blam it on their system. They are incompetent and it is always that way.

Service
Cooking
Atmosphere
Photo of Simp Erman
4 Mar 2026
Source: Google
5.0

I Go to grab my coffee everytime In morning Thanks to African women there the service is amazing.

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Logo of Tim Hortons
Restaurant response
Response added on 4 Mar 2026
Thanks! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care
Photo of Barbara Gauthier
19 Feb 2026
Source: Google
5.0

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 19 Feb 2026
Hi Barbara, We really appreciate you taking the time to leave us such a thoughtful review. We’re thrilled you had a positive experience, thank you for being part of the Tim Hortons community! Warm regards, Tim Hortons Guest Care
Photo of Corey Lalonde
12 Feb 2026
Source: Google
1.0

Long waits. Wrong food Lost staff

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 27 Feb 2024
Hello Corey, We deeply apologize for your experience and would like to hear more about where we fell short. Please reach out to our guest services team at your earliest convenience. We can be reached via phone at 1-888-601-1616 or contact us at https://timhortons-web.app.link/e/support.
Photo of Mike Bernard
9 Feb 2026
Source: Google
5.0

Great service and good by the whole tram

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 9 Feb 2026
Thanks Mike! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Kris Ryan
28 Jan 2026
Source: Google
1.3

Absolutely disappointed ! As per usual, a long wait for no reason in the drive through, and daily occurrence at this location. Not to mention, on the daily, my wifes coffee, and mine, are not made to order at all ! The picture is of my wifes 3x3 coffee, color is more like 1 cream, and surprise, surprise, 1 sugar if she's lucky. Why is it that this location cannot get it together ? There is no acceptable rate of speed for the drive through here. It's stretched out all the time as if there is 20 vehicles in the line up, and only 2-3 cars actually there, it's pathetic, really ! You can't even call to complain because they NEVER answer the phone, like they are swamped with customers. Sad ownership, and extremely poor management period ! Im not even get started on the tim bit thing... definitely don't hear, or understand when clearly stated.. no plain/old fashioned, oh, and a counting issue, that I find difficult to understand.. you have 10 fingers, 10 toes... but can't figure out a count of 10, or 20... hmmm

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 28 Jan 2026
Hello Kris, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

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Opening hours

Dining room
  • Sunday 06:00 - 23:00
  • Monday 05:00 - 23:00
  • Tuesday 05:00 - 23:00
  • Wednesday 05:00 - 23:00
  • Thursday 05:00 - 23:00
  • Friday 05:00 - 23:00
  • Saturday 06:00 - 23:00

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