Tim Hortons
Tim Hortons 1015 Chem. de Masson, Gatineau
4.1
60 evaluations
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Reviews / Ratings for Tim Hortons

Photo of Robert
1 May 2026
Source: Google
1.0

There are so many huge potholes it's ridiculous. No respect for customer's vehicles.

Logo of Tim Hortons
Restaurant response
Response added on 2 May 2026
Hi Robert, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care
Photo of Zachary maisonneuve
1 May 2026
Source: Google
1.0

Cold food Shitty service Will never go back

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 1 May 2026
Hi Zachary, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care
Photo of The Reviewer
26 Apr 2026
Source: Google
4.3

Average Tim Hortons experience - clean - busy location.

Service
Cooking
Atmosphere
Photo of temes sky camper
24 Apr 2026
Source: Google
2.7

Although its a nice place the service is horible. they don't know how to keep an order in the drive through. The service inside is worst always waiting at the counter for minimum 5 minutes before getting eny service.

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 25 Apr 2026
Hello , We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care
Photo of chris whittingham
22 Mar 2026
Source: Google
1.0

Terrible service. Was told to hurry up by the cashier. Wraps were poorly made. Again she was rushing. Store was also dirty. Never going back. Too many workers who don’t give a crap

Photo of Kishen Pais
13 Mar 2026
Source: Google
2.0

Place is lit up and no one there. Not really 24/7

Logo of Tim Hortons
Restaurant response
Response added on 14 Mar 2026
Hi Kishen, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care
Photo of Lisa Walter
3 Mar 2026
Source: Google
5.0

Great service 👏 cannot recommend enough.

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 3 Mar 2026
Thanks Lisa! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care
Photo of crystal bennett
1 Mar 2026
Source: Google
1.0

Bad service!

Logo of Tim Hortons
Restaurant response
Response added on 1 Mar 2026
Hello crystal, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care
Photo of Basset Hanni
22 Feb 2026
Source: Google
5.0

Super service

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 22 Feb 2026
Hi, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care
Photo of hailey laing
19 Feb 2026
Source: Google
5.0

The staff were so friendly

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 19 Feb 2026
Hi hailey, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of thiziri djernine
9 Feb 2026
Source: Google
5.0

Excellent service

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 9 Feb 2026
Thanks! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of redifuseur de gacha life
4 Jan 2026
Source: Google
5.0

Good service, it was fast and the employees are nice

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 5 Jan 2026
Hi, We are happy to hear you had a positive experience at Tims! We value your input and encourage you to let us know more details about your experience with us. Warm regards, Tim Hortons Guest Care

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Opening hours

Dining room
  • Sunday Open 24 hours
  • Monday Open 24 hours
  • Tuesday Open 24 hours
  • Wednesday Open 24 hours
  • Thursday Open 24 hours
  • Friday Open 24 hours
  • Saturday Open 24 hours

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