Tim Hortons

Parminder Singh (4 reviews)

9 Apr 2026

Source: Google

1.7

Today I visited Tim Hortons, and my experience was very disappointing. The employee who was taking my order was extremely rude and did not speak politely. What was even more concerning is that he was mopping the floor, and right after that, he served my coffee without washing his hands. This is not acceptable and goes against basic hygiene standards I hope the management takes this matter seriously and ensures proper training for staff so that other customers do not have to face the same issue in the future

Restaurant response

Response added on 9 Apr 2026

Hi Parminder, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Harman (2 reviews)

3 Apr 2026

Source: Google

1.0

Found a cloth lint on my bagel, disappointed.

Restaurant response

Response added on 4 Apr 2026

Hi Harman, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

lakshmi sharma (21 reviews)

26 Mar 2026

Source: Google

5.0

Coffee lover's

Restaurant response

Response added on 27 Mar 2026

Hi lakshmi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

real jafa (41 reviews)

18 Mar 2026

Source: Google

1.0

Milk and cream not a same thing and mixed up other orders

Restaurant response

Response added on 18 Mar 2026

Hi, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Zoïr Radjabov (1087 reviews)

7 Mar 2026

Source: Google

4.0

☕

Restaurant response

Response added on 7 Mar 2026

Hi Zoïr, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Sudhan Aju (3 reviews)

16 Feb 2026

Source: Google

5.0

Excellent

Restaurant response

Response added on 4 Mar 2024

Hi Sudhan, Thank you for your loyalty and feedback! It has been our pleasure serving you! Please continue to let us know about positive visits to Tim Hortons!

Sharandeep Dhillon (1 review)

12 Feb 2026

Source: Google

1.7

The guy seems to be very non interested in taking orders

Restaurant response

Response added on 12 Feb 2026

Hi Sharandeep, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Mahmoud Bavi (11 reviews)

23 Jan 2026

Source: Google

5.0

Love the lady who work in the Wendy’s there she’s always so Kind dear if you read this u I’m sure u will remeber me 🙏🙂

Restaurant response

Response added on 24 Jan 2026

Hi Mahmoud, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Omid Jamali (22 reviews)

14 Jan 2026

Source: Google

1.0

I got an iced coffee with no ice Why it called iced coffee!! It seems they have no idea

Restaurant response

Response added on 14 Jan 2026

Hi Omid, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Rock Leblanc (1 review)

10 Jan 2026

Source: Google

5.0

Good service

Restaurant response

Response added on 10 Jan 2026

Hi Rock, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care