Tim Hortons

sahil (5 reviews)

9 May 2026

Source: Google

5.0

Always fast and fresh coffee at this store.Even with a long drive-thru line in every morning,I’m out in just 2 minutes.The staff at this location very friendly, welcoming, and they always get my order right with a smile. They truly make this my favourite Tim.

Restaurant response

Response added on 9 May 2026

Thanks sahil! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Ray BaBBz (247 reviews)

6 May 2026

Source: Google

5.0

Can't say enough about my favorite meal here. The famous BFF (Burger - Fry - Frosty)

Restaurant response

Response added on 6 May 2026

Hi Ray, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Dre (1 review)

2 May 2026

Source: Google

1.7

The team itself is good and nice. But the supervisor was not only rude to me, but she was condescending to her colleague. She lacks customer service skills and team leadership skills. I had a conflict with my order, an honest mistake one, but proceeds to be rude and make it seem like it’s all my fault with zero accountability. I normally don’t give bad reviews but this one was deserved.

Restaurant response

Response added on 3 May 2026

Hello, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Joe Marino (9 reviews)

29 Apr 2026

Source: Google

2.0

Doughnuts aren't fresh, usually a day old. The doughnuts from Tim's in Kirkland are still soft at the end of the day. Sources/hymus Tim's are hard by lunch.

Restaurant response

Response added on 30 Apr 2026

Hi Joe, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Jonny E (5 reviews)

23 Apr 2026

Source: Google

1.7

Manager refused to help with a refund i did online. Hung up on me. Manager is very unprofessional.

Restaurant response

Response added on 23 Apr 2026

Hi Jonny, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

colin la vallee (1 review)

22 Apr 2026

Source: Google

1.0

I had the unfortunate idea idea of stopping at this location around 9pm on the 22nd of April.. let me tell you, this was a bad idea, somehow, every time I go there, it’s worse than the last time, imagine the disappointment in ordering 20 chocolate timbits, and coming home to find out none of them are chocolate, what a disgrace of employees they have there, I’m sorry to everyone who will be going there tomorrow and the following days!

Restaurant response

Response added on 23 Apr 2026

Hi colin, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Marie Martin (25 reviews)

16 Apr 2026

Source: Google

5.0

Great spot to grab your beverages and food to go. Friendly staff. Fast service!

Restaurant response

Response added on 16 Apr 2026

Thank you Marie! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Parminder Singh (4 reviews)

9 Apr 2026

Source: Google

1.7

Today I visited Tim Hortons, and my experience was very disappointing. The employee who was taking my order was extremely rude and did not speak politely. What was even more concerning is that he was mopping the floor, and right after that, he served my coffee without washing his hands. This is not acceptable and goes against basic hygiene standards I hope the management takes this matter seriously and ensures proper training for staff so that other customers do not have to face the same issue in the future

Restaurant response

Response added on 9 Apr 2026

Hi Parminder, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Harman (2 reviews)

3 Apr 2026

Source: Google

1.0

Found a cloth lint on my bagel, disappointed.

Restaurant response

Response added on 4 Apr 2026

Hi Harman, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

lakshmi sharma (21 reviews)

26 Mar 2026

Source: Google

5.0

Coffee lover's

Restaurant response

Response added on 27 Mar 2026

Hi lakshmi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

real jafa (41 reviews)

18 Mar 2026

Source: Google

1.0

Milk and cream not a same thing and mixed up other orders

Restaurant response

Response added on 18 Mar 2026

Hi, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Sudhan Aju (3 reviews)

16 Feb 2026

Source: Google

5.0

Excellent

Restaurant response

Hi Sudhan, Thank you for your loyalty and feedback! It has been our pleasure serving you! Please continue to let us know about positive visits to Tim Hortons!

Sharandeep Dhillon (1 review)

12 Feb 2026

Source: Google

1.7

The guy seems to be very non interested in taking orders

Restaurant response

Response added on 12 Feb 2026

Hi Sharandeep, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Mahmoud Bavi (11 reviews)

23 Jan 2026

Source: Google

5.0

Love the lady who work in the Wendy’s there she’s always so Kind dear if you read this u I’m sure u will remeber me 🙏🙂

Restaurant response

Response added on 24 Jan 2026

Hi Mahmoud, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Omid Jamali (22 reviews)

14 Jan 2026

Source: Google

1.0

I got an iced coffee with no ice Why it called iced coffee!! It seems they have no idea

Restaurant response

Response added on 14 Jan 2026

Hi Omid, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Rock Leblanc (1 review)

10 Jan 2026

Source: Google

5.0

Good service

Restaurant response

Response added on 10 Jan 2026

Hi Rock, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care