Tim Hortons

Mina Lee (7 reviews)

25 Oct 2026

Source: Google

1.0

After realizing they had overcharged my daughter's friend , they told her they couldn't refund cash and the machine wasn't working to refund her card. She was forced to get a combo instead of the one ice cap and cookie she wanted.

Restaurant response

Response added on 26 Oct 2026

Hi Mina, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Justin Issa (11 reviews)

23 Oct 2026

Source: Google

5.0

Best Tim Hortons!

Restaurant response

Response added on 24 Oct 2026

Hi Justin, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Karrie Tabuac (1 review)

16 Oct 2026

Source: Google

5.0

I had the best customer service from the cashier Fay. She always reminds me to use my points card every time. She offered me the new Halloween merchandise. I’m so grateful that she reserved the bucket and Tumbler for my daughter. My daughter is full of joy. Thank you, Fay. Your the best !!!!

Restaurant response

Response added on 18 Oct 2026

Thanks Karrie! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Emily Salice (4 reviews)

15 Oct 2026

Source: Google

5.0

best timmies. they actually put sauce in the sandwiches and the workers are sweet

Restaurant response

Response added on 15 Oct 2026

Hi Emily, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

D Lejean (1 review)

15 Oct 2026

Source: Google

5.0

Very good service offered specially this one cashier her name is Fay she help me through with the app to accumulate points Good looking out Fay !! Your the best

Restaurant response

Response added on 15 Oct 2026

Thanks! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Catherine Racette (4 reviews)

14 Oct 2026

Source: Google

5.0

The best service from Fay every morning!

Restaurant response

Response added on 14 Oct 2026

Hi Catherine, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Sarahlynn Nakpil (1 review)

14 Oct 2026

Source: Google

5.0

Daily pick up, fay always serves with a smile and is always courteous and friendly.

Restaurant response

Response added on 14 Oct 2026

Hi Sarahlynn, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

HT Tran (6 reviews)

12 Oct 2026

Source: Google

1.0

If I could give this place 0 stars, I absolutely would. The older woman working at the drive-thru was incredibly rude and unprofessional for absolutely no reason. She was the one who asked if we wanted to redeem our points, yet had the audacity to give us attitude when we needed a moment to pull out our phone to scan them. The impatience and blatant disrespect were completely uncalled for. If taking a few seconds to serve a customer properly is such an inconvenience, perhaps customer service isn’t the right job for her. Absolutely unacceptable behaviour and a terrible customer experience.

Restaurant response

Response added on 12 Oct 2026

Hello, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Tyrell Burrowes (2 reviews)

9 Oct 2026

Source: Google

5.0

Made my wrap in less than 30 seconds and it tasted absolutely amazing!!! I would go to say this is the best Tim Horton in all of Canada. Great staff great vibe great food, really loved my stay here, I also stunk up the bathroom, so apologies to whoever has to clean that up

Restaurant response

Response added on 10 Oct 2026

Hi Tyrell, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

chowdhury borso (1 review)

7 Oct 2026

Source: Google

5.0

This Tim hortons was excellent .The food and coffee was fresh and served quickly..🥰

Restaurant response

Response added on 7 Oct 2026

Hi, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Leslie Potts (3 reviews)

7 Oct 2026

Source: Google

5.0

Greatservice by Mirna Needed receipt and I forgot to ask for it . Mirna kindly got it for mec

Restaurant response

Response added on 7 Oct 2026

Thank you Leslie! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Michel Dela Cerna (96 reviews)

2 Oct 2026

Source: Google

4.3

Food is good and service could be better but overall not a bad place

Restaurant response

Response added on 3 Oct 2026

Thanks Michel! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Omar Miri (18 reviews)

2 Oct 2026

Source: Google

5.0

I've been a regular for a long time and let me tell you, FAY gives the best customer service i've had in a tim's, always smiling always in a good mood. Great experience!

Restaurant response

Response added on 3 Oct 2026

Thanks Omar! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Robert Zalowski (1 review)

1 Oct 2026

Source: Google

2.7

Asked the service person for multiple napkins to take with me along with 2x12 donuts for a group gathering, instead of taking each napkin one by one out of the dispenser and the reaction was as if I greatly inconvenienced her and her body language was extremely rude. No big deal, I can take it, but still…. Very poor customer service skill.

Restaurant response

Response added on 3 Oct 2026

Hi Robert, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Trav Jones (6 reviews)

30 Sep 2026

Source: Google

5.0

This has been my go to tim's For the last almost ten years, Faye and the rest of the employees Do their very best every day to make sure everyone gets what they need. Keep up the good work , guys , and thank you fay!!

Restaurant response

Response added on 30 Sep 2026

Hi Trav, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Vansh Kamboj (3 reviews)

25 Sep 2026

Source: Google

4.0

I had a great experience. The staff member was very friendly, professional, and made the food very well. Everything was fresh, tasty, and prepared with care. The service was quick, and he made sure my order was done correctly. Thank you for the excellent service and great food! Thanks to Aman

Restaurant response

Response added on 25 Sep 2026

Thanks Vansh! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Isaro Keilla (1 review)

23 Sep 2026

Source: Google

5.0

My experience at this particular tims has been amazing especially with Fay in the mornings. She is always accurate and very kind and makes my morning wayyyy easier and better.

Restaurant response

Response added on 23 Sep 2026

Hi, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Linda Cosentino (1 review)

20 Sep 2026

Source: Google

2.3

Very slow service and with attitude

Restaurant response

Response added on 28 Sep 2026

Hi Linda, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

davide zanoni (73 reviews)

9 Sep 2026

Source: Google

1.3

I saw an employee complaining all the time she was preparing a mobile order, all while I was waiting for my order, a double double medium coffee, so nothing special, and the employees skipping my order and serving at least other 5 people before me. Tim Hortons, do better

Restaurant response

Response added on 9 Sep 2026

Hi davide, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Sylvie Chin (9 reviews)

5 Sep 2026

Source: Google

1.0

Worse service ever! I don't recommend going there. The staff is very slow and i was waiting for 10 minutes and the cashier just ignored me as if I wasn't there. So I left without ordering.

Restaurant response

Response added on 7 Sep 2026

Hello Sylvie, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Dominick K (13 reviews)

5 Sep 2026

Source: Google

1.0

I ordered the bagel with eggs and cheese. Unfortunately, the bagel was extremely stale and when I say stale, I mean the bread was hard as a rock. The eggs didn’t seem fresh either. They looked grey and were starting to turn green, which was very unappetizing. The coffee also didn’t taste fresh. This place used to be good years ago, so I decided to come back today after not visiting for a long time. Unfortunately, the experience was very disappointing and not enjoyable at all.

Restaurant response

Response added on 7 Sep 2026

Hello Dominick, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Ashley Joy (30 reviews)

4 Sep 2026

Source: Google

4.0

I recently came to this Tim Hortons after a couple years, I noticed this Tim Hortons had been renovated. Very nice atmosphere Nice employees Drive thru is busy as always!

Restaurant response

Response added on 6 Sep 2026

Hi Ashley, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Michael Scardocchio (3 reviews)

3 Sep 2026

Source: Google

5.0

Every day I get my morning coffee and I'm often greeted by Faye. She's awesome, she always has a smile on her face and is super fast!

Restaurant response

Response added on 3 Sep 2026

Hi Michael, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Jatin Verma (4 reviews)

2 Sep 2026

Source: Google

5.0

Hii this is a very quiet place place and your night shift guy kamal is very humble and giving service very fast

Restaurant response

Response added on 3 Sep 2026

Thanks Jatin! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Pawan Preet Kaur (3 reviews)

2 Sep 2026

Source: Google

5.0

Nice staff and great coffees….

Restaurant response

Response added on 2 Sep 2026

Hi Pawan, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care