Tim Hortons

Igor Josan (43 reviews)

5 Mar 2026

Source: Google

5.0

Best service

Restaurant response

Response added on 5 Mar 2026

Thanks Igor! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Alex Ovchinnikov (60 reviews)

22 Feb 2026

Source: Google

3.0

Very slow staff

Restaurant response

Response added on 22 Feb 2026

Hi Alex, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Erika Frankl (4 reviews)

19 Feb 2026

Source: Google

1.0

Always a problem at this location in the afternoons. Coffee is NEVER fresh, or there’s a problem with the cream dispenser- coffee with 2 cream should be light in colour. We come daily only because it’s near to my daughter’s place of work. The employee Sylvain, ( older bald man) is most unpleasant. Very rude- zero customer service. This should really be addressed. Timmy’s advertising says coffee fresh every 20 min. Definitely NOT at this location. They should observe the one in chateaugua , never a problem there…. I’d give a negative rating if it was an option. I’ve been in customer service 25+ years- NEVER have I dealt or spoken to a client in the manner this Sylvain guy did.

Restaurant response

Response added on 19 Feb 2026

Hello Erika, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Emily Coyle (3 reviews)

19 Feb 2026

Source: Google

1.0

Would give 0 stars if it was an option. I just passed through the drive, an old miserable man named sylvian served me, extremely rude. I returned my coffee due to it not being fresh, I come daily to Tim’s and your advertisement is fresh coffee very 20 minutes, he gave me a hard time to change the coffee saying I always complain. I complain because I’m paying for coffee that’s not drinkable. The service was not acceptable and if he’s the manager should be demoted from that position immediately. I would never recommend this location but I come because I work nearby. This situation must be resolved. Absolutely not acceptable.

Ahnaf Ahmed (24 reviews)

15 Feb 2026

Source: Google

4.0

This is a very good Tim Hortons. However, there is one employee working at the drive through that has 0 customer service skills.She seems to be irritated whenever she doesn’t understand a customer’s order. No sorries or excuse me, just a bunch of “Quoi, quoi quoi” or “Je comprends rien”. Your job is to ensure that you understand what the customer is ordering. If your headset isn’t working well, don’t take your anger out on the customers. Rest of the workers are great!

Restaurant response

Response added on 16 Feb 2026

Hi, Thanks for sharing your thoughts with us, we always love hearing from valued Guests. If you’d like to tell us more about your experience, please visit help.timhortons.ca/hc/en-ca. Thank you and have a great day, Tim Hortons Guest Care

Walia Ara (16 reviews)

14 Feb 2026

Source: Google

4.7

I genuinely think this is the best Tims in all of Canada in terms of food and quality, HOWEVER, a worker with the “Matti” she was soooo incredibly rudee. Their drive through may have had a issue or whatever she asked us to come in front and in the most rudest meanest attitude she goes “quoi” while making a face to a point her colleague had to come and take over. Not sure if she is new or what, but hey tims location owner. LOOOK BIG BIG at alllll your reviews she is your location’s big big problem. EVERYONE has issues with her. Train her please or give her a reality check. Being rude to paying and nice customers will lose you business This is my only bad experience and with this specific employee. I truly hope the location looks into this and cleans up her act, because literally the only decent tims left in all of greater mtl area and this is really sad.

Restaurant response

Response added on 15 Feb 2026

Thank you Walia! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Hardeep Sidhu (8 reviews)

26 Jan 2026

Source: Google

2.0

As reveiwed earlier by Madison, a lady working here is very rude. She doesn't listen first and then get rude if you have to tell her again the same thing.

Restaurant response

Response added on 26 Jan 2026

Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Madison Leonard (7 reviews)

13 Jan 2026

Source: Google

1.0

There are only a few good workers at this establishment, especially the older man who works nights now, he is great, however there is a really rude woman in the morning that shut the window on my boyfriend after he asked for a straw, then proceeded to walk away, the woman with dark skin and braids, who BY THE WAY, did not give me my change, I ordered a large black ice coffee and large French vanilla which came to 7.72 and she never returned with the straw or my change. Horrible service

Vanee Brown (73 reviews)

2 Jan 2026

Source: Google

2.0

There are from my view 6 employees walking the floor but not one has made eye contact or said one word of acknowledgment to the line that is growing behind me. Busy does not excuse rudeness. Retraining is needed.

Restaurant response

Response added on 3 Jan 2026

Hello Vanee, We deeply apologize for your experience and would like to hear more about where we fell short. Please reach out to our Guest Care team at your earliest convenience at help.timhortons.ca/hc/en-ca. Warm regards, Tim Hortons Guest Care