Tim Hortons

Meha Patel

12 Apr 2026

Source: Google

1.0

No efforts from the female young worker! heights of laziness! I have worked in ontario , never said no! Cannot provide service, cannot put new pot on! Is this service team horton is providing! Owner should concernning about workers behaviour! Look for the sale for sunday , check video footage how customer refused the service

Restaurant response

Response added on 12 Apr 2026

Hi Meha, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Meha Patel (16 reviews)

12 Apr 2026

Source: Google

1.0

No effort from young female team member! No steep tea, no bagged tea, no side milk! Its 5pm ! Its is the height of laziness ! No effort to even ask that you can wait we can put new pot on! I have work in Tim Horton’s for two years and we never said no definitely that can be wait, but never know that we are not going to provide any service to you. No, not even any options.

Restaurant response

Response added on 12 Apr 2026

Hi, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Evangeline Flowerday (63 reviews)

20 Feb 2026

Source: Google

5.0

Nice staff, good food, and overall enjoyable ambiance.

Restaurant response

Response added on 20 Feb 2026

Hi Evangeline, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Bastien Chong (120 reviews)

25 Jan 2026

Source: Google

2.0

We ordered 2 drinks, 2 donuts and a muffin. They made a mistake in both drinks and the muffin. Had to wait to get the drinks redone and guess what, mistake again on a drink. Sometimes you want to be give a chance. They really deserve the bad reviews. Do better !!

Restaurant response

Response added on 25 Jan 2026

Hi Bastien, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Shaïna Luzincourt (3 reviews)

11 Jan 2026

Source: Google

1.0

Worst customer service ever. They always make mistakes. Not recommend to eat there.

Restaurant response

Response added on 11 Jan 2026

Hi Shaïna, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

dina (5 reviews)

5 Jan 2026

Source: Google

5.0

Nicest employees, the drive thru is so fast, I think I ordered paid and got my food within 2 mins max. Best timmies in the south shore

Restaurant response

Response added on 5 Jan 2026

Hi dina, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care