The reviews are overwhelmingly very negative, with an average rating of 2.1/5. Several customers mention very slow service, rudeness, incomplete orders, or products that are often unavailable. A few comments do, however, highlight good service and staff that were appreciated on certain visits, especially when everything goes quickly and courteously.
Wanted to have a quick breakfast, I stopped at Tim Hortons on Quartier Blvd in Brossard. I received somebody else is order and the food was cold. The employees need better training 😎
Worst Tim Hortons ever. You always have to wait around 20 minutes for your order. Whenever something takes too long to make, they just say, “Sorry, we don’t have it right now,” or “Our machine is broken.” This happens way too often. Honestly, I’m very disappointed with their service and won’t be coming back.
Great team, wonderful service!
The worst !
The have the best double double ever
Waited 20 minute in drive through with 2 cars ahead of me.
No managers/higher ups on site after certain hours to handle complaints or issues is what I was told after paying for a meal combo using the app and in the end the wrap wasn't available. No refund/no replacement was the resolution according the cashier?? I've already brought this up to HQ but do yourself a favour and skip this location.
One of the worst Tim Hortons I've ever been to. The staff looks like they don't want to be there. Saturday morning and more than half the doughnut trays are empty. The location is so good, I don't understand what the owner is doing!
Disappointing experience at Tim Hortons. I bought a Too Good To Go bag advertised at approximately $15 value, but received only 6 donuts. This is the SECOND time this location has failed to provide anything close to the advertised value. When I raised the issue, the employee argued with me instead of resolving it. Customers shouldn't have to debate with staff over offers that are clearly advertised. I will be reporting this to Too Good To Go. If this location cannot provide bags that reasonably match the advertised value, it should not be listed on the platform. Instead of resolving the issue professionally, the employee continued to argue with me about both the proof of purchase and the value of the bag. For a $5 order, they wasted a completely unnecessary amount of my time and energy.
I am writing to report a deeply unprofessional and upsetting experience at your drive-thru on May 28 at around 10:30 AM. From the moment I began speaking English, the male server with glasses began yelling at me while taking my order. When I arrived at the window to pay and requested a straw and a cup sleeve, he shouted at me to 'go away.' His aggressive behavior was entirely unprovoked and ruined my entire morning. I expect better service and will not be visiting this location again. They better train their staff again to behave professionally without considering the language of the customers.
Slow and sad - you need to take care of your people tim horton!
Quite bad branch. The espresso machine is never working. The service is quite bad, the place always looks like it needs cleaning.
It doesn’t deserve even 1 star! We arrived in the middle of the day and they told us that the kitchen is closed and we can come back in 30 minutes… the lights were on so I don’t think that they had any kind of power shortage, it looked like they just decided to take a half an hour break out of nowhere…
The cashier guy with foggy glasses serve horrible experience to everyone, the way he’s fretful, he was throwing hands when i took couple of seconds to think about my order. Afterall, no thankyou no merci nothing. Careless management. 👎🏼
All I wanted was a good vanilla iced coffee after having a long day and the first order did not taste anything like what I normally get. However this wonderful worker who was working today the 2nd of May at 6:30pm in a blue smile cookie shirt blessed my day with excellent service and the most delicious iced vanilla latte I’ve ever had. Whoever he is needs a raise! Sadly I didn’t get his name but he looked to be middle eastern and with the description stated above. Bless his soul and if you want a good vanilla iced coffee/latte go to this Tim’s!!!
Just ok
This Tim has no sence of organization. The service is so slow. The bagels are always burnt. Stood at the counter waiting to order for 10 mins then another 10mins waiting for my bagel. Saw the bagel sit at the bottom tray for 10mins getting cold and dry. Eventually asked for my money back. Terrible place considering its in the "famous " dix/30. Since the business has become American these once great coffee shops have become a dump now!
Good services
amazing servise all the team ia perfect specialy Hussin he is fast and nice talking
Hussain is great!
Hussain
I ordered a steak sandwich to take home, and when it arrived and I went to eat it, the bread was completely burnt. What terrible service!
Stopped here on tuesday to go to the toilet and get something to eat. Toilet was FILTHY. I just stopped today (sunday) and the toilet is literally the same, even the toilet paper on the floor is still there, 4 days later. So, i take it they don't even clean their toilets, which is disgusting. Apart from that, its a tim hortons like any other.
3:20 on a Saturday afternoon, no timbits available... not a great location.
Service impeccable Grand merci a hussein
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