Tim Hortons

Jenn Kim (3 reviews)

5 Jun 2026

Source: Google

1.3

This Tim sadly became the worst ever. They never have ANYTHING left. Legit anything. And they get annoyed with you when you have to rethink your order. I live 2 min away from there and I now avoid it at all cost. They also take forever to take your order and only the English girl in her 20s at drive through is always nice and knows how to smile. She’s the only one deserving of a good review.

Restaurant response

Response added on 6 Jun 2026

Hello Jenn, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Ricardo larrañaga torres (5 reviews)

5 Jun 2026

Source: Google

1.0

Terrible, 10 workers for nothing

Restaurant response

Response added on 6 Jun 2026

Hi Ricardo, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Bert Goro (401 reviews)

4 Jun 2026

Source: Google

5.0

So much better than Dunkin

Restaurant response

Response added on 4 Jun 2026

Hi Bert, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Felipe Lacroix (5 reviews)

31 May 2026

Source: Google

4.0

Timmys food is grate but it is still fast food but top tier fast food

Restaurant response

Response added on 31 May 2026

Hi Felipe, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Anna (54 reviews)

29 May 2026

Source: Google

5.0

I love the workers here. They have never messed up my order! All staff are kind!

Restaurant response

Response added on 31 May 2026

Thank you Anna! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

boss awesome (26 reviews)

23 May 2026

Source: Google

5.0

Stopped by this Tim Hortons in Brossard on a Tuesday evening with a couple of friends after dinner, and honestly it hit the spot perfectly. The french vanilla cappuccino was exactly what I needed, smooth and not too sweet, just like I remembered from years ago. The staff were quick and friendly even during what seemed like a fairly busy stretch for a weeknight. It's a solid spot to wind down with good company when you don't want anything too fancy.

Restaurant response

Response added on 24 May 2026

Thanks! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Linda Michetti (17 reviews)

21 May 2026

Source: Google

1.0

Ordered a coffee and an order of toast. Usually when you say an order of toast it means 2 slices. I was served 1 toasted slice of bread. When I brought it up to the person at the cash taking orders she said that I ordered 1 toast and was charged for 1 toast. I left the order there after paying $5 didn't even drink my coffee. Employees need more training. I will not be going back to this Tim.

Restaurant response

Response added on 21 May 2026

Hi Linda, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Wu Huang (6 reviews)

20 May 2026

Source: Google

5.0

Amazing Service

Restaurant response

Response added on 20 May 2026

Thanks! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care

Daniel B. (58 reviews)

20 May 2026

Source: Google

3.0

This place is not so bad if compared with other branches, at least they have the espresso machine working in the mornings. The problem is during the afternoons, they stop cooking muffins and donuts very early and stop preparing sandwiches or pizzas many hours before the closure, despite the menu screens showing them.

Restaurant response

Response added on 20 May 2026

Hi Daniel, We’re sorry to hear things weren’t quite perfect this time. Please visit us at help.timhortons.ca/hc/en-ca to share more, we'd love the chance to make it right. Warm regards, Tim Hortons Guest Care

Stephanie Nash Wong-Flores (1 review)

16 May 2026

Source: Google

1.0

they literally have nothing and forget my order of one item ?????

Restaurant response

Response added on 17 May 2026

Hello Stephanie, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Marek Dziong (8 reviews)

15 May 2026

Source: Google

2.0

I used to like this particular Tim Horton's - spacious and nice design, with the iconic hockey stick door handles. But today, when I arrived around 6:30 am craving a donut, there were no donuts available. None at all. And there was no toilet paper in the men's toilet. When I mentioned this, a staff person went to put a roll in the container but in such careless way that the paper stayed beyond reach. A bit dissapointing though the service at the counter was nice and another staff member was later helpful about the toilet situation.

Restaurant response

Response added on 17 May 2026

Hi Marek, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Jimmy Sem (10 reviews)

10 May 2026

Source: Google

1.0

​45 minutes for four undrinkable coffees. The wait time had me like ☠️, and the coffee itself was completely sour and rushed, meaning it all went straight into the trash. Shoutout to the sweet middle-aged lady who was carrying the entire team on her back today, but the rest of the younger staff were completely incompetent. It's clear management has abandoned this location when it comes to training and leadership. Save your time and go to a different coffee shop.

Restaurant response

Response added on 11 May 2026

Hi Jimmy, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Raeda Alhaj (16 reviews)

9 May 2026

Source: Google

4.0

It's good for every morning, before good morning, go get your coffee then start your day 😀

Restaurant response

Response added on 9 May 2026

Hi Raeda, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Bob W (10 reviews)

2 May 2026

Source: Google

2.3

Worse Tim Horton in Montreal

Restaurant response

Response added on 3 May 2026

Hi Bob, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

John Li (1 review)

26 Apr 2026

Source: Google

1.0

Very bad experience. I ordered a large ice coffee no ice. Got half a cup. When I asked why, they told me it’s was their policy. At least the guy did not argued when I cancelled my order.

Restaurant response

Response added on 26 Apr 2026

Hi John, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Sarah C-A (5 reviews)

20 Apr 2026

Source: Google

1.0

I wanted to talk to the owner, but he refused because he said it's his Uncle

Restaurant response

Response added on 20 Apr 2026

Hi Sarah, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Sylvie Giancani (18 reviews)

31 Mar 2026

Source: Google

5.0

Clean and friendly. Service was great

Restaurant response

Response added on 31 Mar 2026

Thanks Sylvie! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Agar Sep (10 reviews)

14 Feb 2026

Source: Google

1.5

I tried to redeem my points on the app but they said I couldn’t and the scanning doesn’t work. Whats the point in using the app then . And no customer service skills. I waited at the front and just received stares from the staff . At least tell me to wait a few minutes

Restaurant response

Response added on 15 Feb 2026

Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

L M (11 reviews)

5 Feb 2026

Source: Google

1.0

One of the worst Tim I have ever seen service extremely. The services is 0 employees don’t bother to listen to the customer it’s by far the worst if I can put 0 star that what it’s worth

Restaurant response

Response added on 5 Feb 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Sophie Chin (1 review)

12 Jan 2026

Source: Google

1.0

Worse customer service ever. The Indian guy has a super bad attitude and talk very bad to client. Not going back there anymore

Restaurant response

Response added on 12 Jan 2026

Hi Sophie, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care