Tim Hortons

Agar Sep (10 reviews)

14 Feb 2026

Source: Google

1.5

I tried to redeem my points on the app but they said I couldn’t and the scanning doesn’t work. Whats the point in using the app then . And no customer service skills. I waited at the front and just received stares from the staff . At least tell me to wait a few minutes

Restaurant response

Response added on 15 Feb 2026

Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

L M (11 reviews)

5 Feb 2026

Source: Google

1.0

One of the worst Tim I have ever seen service extremely. The services is 0 employees don’t bother to listen to the customer it’s by far the worst if I can put 0 star that what it’s worth

Restaurant response

Response added on 5 Feb 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Sophie Chin (1 review)

12 Jan 2026

Source: Google

1.0

Worse customer service ever. The Indian guy has a super bad attitude and talk very bad to client. Not going back there anymore

Restaurant response

Response added on 12 Jan 2026

Hi Sophie, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care