Tim Hortons

Jessica (25 reviews)

29 Oct 2026

Source: Google

1.0

I stopped there this morning October 29 and although it should have been openned (as indicated online and on their doors) it was locked (at least from 7:05 to 7:25). The curtains were down, although we could see the staff inside. It created a long line up at the drive through since there was no indication whatsoever that they were closed. I saw a few cars at the window of the drive through trying to catch the employees attention and being completely ignored. I understand that sometimes things happen but the minimim would have been to leave a note and close the drive through. Unprofessional.

Restaurant response

Response added on 29 Oct 2026

Hi Jessica, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Stephen L (40 reviews)

23 Oct 2026

Source: Google

1.0

Probably the worst Tim Horton's I have been to. Dirty, the employees ignore you and seem to don't care, the food they prepare is disgusting.

Restaurant response

Response added on 24 Oct 2026

Hi Stephen, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Patricia Racine (18 reviews)

23 Oct 2026

Source: Google

1.0

Absolutely horrible, a few times that I go and like 20 min today to get a breakfast

Restaurant response

Response added on 24 Oct 2026

Hi Patricia, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

maral ta (18 reviews)

22 Oct 2026

Source: Google

1.0

5 staff on the floor and only one person doing the work. The cashier doesn’t speak English even a word so I had to wait for someone else to come take my order. Waited 15 minutes for a basic drink . Don’t waste your time and money in this location

Restaurant response

Response added on 22 Oct 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Mael L'Esperance (3 reviews)

16 Oct 2026

Source: Google

1.0

This Tim hortons such find go to a different one they abandoned on this one

Restaurant response

Response added on 17 Oct 2026

Hello Mael, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Aniket Kshirsagar (7 reviews)

13 Oct 2026

Source: Google

1.0

Every time I order something in drive through, they mess up the order. Not going here again. Today they give me chicken burger without heating up the chicken. Last time I asked for a coffee with a hazelnut shot, they charged me for it but forgot to add the shot.

Restaurant response

Response added on 13 Oct 2026

Hi Aniket, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Diaz Baye (15 reviews)

7 Oct 2026

Source: Google

3.3

Nice

Restaurant response

Response added on 7 Oct 2026

Hi Diaz, We are happy to hear you had a positive experience at Tims! Thank you for sharing your experience, feedback like yours keeps us motivated to do our best every day. Warm regards, Tim Hortons Guest Care

Marianne Csukassy (19 reviews)

5 Oct 2026

Source: Google

2.3

Been ordering almost every time from this location and every time.... Wrong order...I mean gave them chances over the past 10 years... Really bad management.

Restaurant response

Response added on 5 Oct 2026

Hi Marianne, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

swarna kalepu (39 reviews)

5 Oct 2026

Source: Google

4.0

It was crowded on a Monday morning but prolly due to the school event nearby. Generally good service and crowd is decent

Restaurant response

Response added on 5 Oct 2026

Hi swarna, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Arsalan Khosrotash (75 reviews)

4 Oct 2026

Source: Google

3.0

I don't like the taste of coffee of this location.

Restaurant response

Response added on 4 Oct 2026

Hi, We’re sorry to hear things weren’t quite perfect this time. Please visit us at help.timhortons.ca/hc/en-ca to share more, we'd love the chance to make it right. Warm regards, Tim Hortons Guest Care

Iulian Vinca (29 reviews)

2 Oct 2026

Source: Google

1.0

Terribly long wait on drive thru...AVOID!

Restaurant response

Response added on 3 Oct 2026

Hi Iulian, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Mathieu Aubin (14 reviews)

27 Sep 2026

Source: Google

1.0

Avoid at all cost. Worst service. Staff are standing doing nothing while customer line up.

Restaurant response

Response added on 27 Sep 2026

Hello Mathieu, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Eliza (58 reviews)

19 Sep 2026

Source: Google

1.5

Very badly organized. Came in during a somewhat busy time, most people seem to be waiting for their order but when I came to order, the employee told us to go wait in line but didn’t know himself where the line was. We came in before the others and we all had no clue where to wait in line. We were waiting there at the cash register and he told us to go wait in line…. How does that work?

Restaurant response

Response added on 19 Sep 2026

Hi Eliza, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

rohul AMIN (3 reviews)

10 Sep 2026

Source: Google

1.0

I ordered classic bagels they give plain one little bit cream. It is so terrible service .thank you madam your service. I hope everyone get your service then store we wow.

Restaurant response

Response added on 10 Sep 2026

Hi rohul, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Fraid ZADA (22 reviews)

6 Sep 2026

Source: Google

2.7

First of all, the service was very bad. They are very slow, distracted, they speak very softly and they would mix up orders. Second of all, when I asked for a EMPTY cup, they charged me 10cents.

Restaurant response

Response added on 7 Sep 2026

Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

涂乔 (5 reviews)

6 Sep 2026

Source: Google

2.0

Service was extremely slow. It does matter what you order, there is a very high chance that they will give you something similar yet different. It’s worthy for you to visit and adventure if you don’t believe me. I ended up spending 40 mins enter and leave with a take out order….

Restaurant response

Response added on 7 Sep 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Karen Yau (26 reviews)

5 Sep 2026

Source: Google

2.0

The drinks were good, but the staffs were super slow. It took 23 minutes to get my order, which was quite disappointing.

Restaurant response

Response added on 7 Sep 2026

Hi Karen, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Chloe Lamoureux (19 reviews)

31 Aug 2026

Source: Google

1.0

They never have any thing and their staff is incompetent

Roberto Millan (28 reviews)

30 Aug 2026

Source: Google

1.0

I lost 45 minutes on the line, so slow , thas wrong, this is the last time I came

Restaurant response

Response added on 31 Aug 2026

Hello Roberto, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Atha Mav (1 review)

23 Aug 2026

Source: Google

1.3

Lines are extremely long workers move very slowly to get the lines moving and the foods options are always very minimal and have ran out of most things would not recommend this tims

Restaurant response

Response added on 23 Aug 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Rohan Kumar (25 reviews)

9 Aug 2026

Source: Google

1.0

They always mess up the order.

Restaurant response

Response added on 10 Aug 2026

Hi Rohan, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Daniel B (102 reviews)

29 Jul 2026

Source: Google

1.0

I ordered a half caf and when I got to the window they just gave me a regular and told me that they don't have decaf rather than offer for me to wait for a pot. It happens often that Tim Hortons will say they have no decaf. They're a coffee place. They should have it at all times. If they don't want to make a full pot, they can at least find a way to make them as singles. I never have this issue at McDonald's and they're not even a coffee house.

Restaurant response

Response added on 30 Jul 2026

Hi Daniel, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Emma Lamarche (3 reviews)

29 Jul 2026

Source: Google

1.0

Unfortunately they are only serving the drive through and ignoring everyone inside. We had to leave because we waited about 15 minutes for someone to take our order but there was only two people and focused on drive through.

Restaurant response

Response added on 29 Jul 2026

Hi Emma, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Felipe Ribeiro (2 reviews)

27 Jul 2026

Source: Google

1.0

Second time at this Tim’s drive. The lady doesn’t hear and doesn’t care about the order. She asks to move forward and treat me like shit. I can’t understand nor believe how a restaurant keeps a person like that. Never returning

yanjun wang (4 reviews)

22 Jul 2026

Source: Google

1.0

Service slow and no AC

Restaurant response

Response added on 22 Jul 2026

Hi, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care