Tim Hortons

John Li (1 review)

26 Apr 2026

Source: Google

1.0

Very bad experience. I ordered a large ice coffee no ice. Got half a cup. When I asked why, they told me it’s was their policy. At least the guy did not argued when I cancelled my order.

Restaurant response

Response added on 26 Apr 2026

Hi John, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Sarah C-A (5 reviews)

20 Apr 2026

Source: Google

1.0

I wanted to talk to the owner, but he refused because he said it's his Uncle

Restaurant response

Response added on 20 Apr 2026

Hi Sarah, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Sylvie Giancani (18 reviews)

31 Mar 2026

Source: Google

5.0

Clean and friendly. Service was great

Restaurant response

Response added on 31 Mar 2026

Thanks Sylvie! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Agar Sep (10 reviews)

14 Feb 2026

Source: Google

1.5

I tried to redeem my points on the app but they said I couldn’t and the scanning doesn’t work. Whats the point in using the app then . And no customer service skills. I waited at the front and just received stares from the staff . At least tell me to wait a few minutes

Restaurant response

Response added on 15 Feb 2026

Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

L M (11 reviews)

5 Feb 2026

Source: Google

1.0

One of the worst Tim I have ever seen service extremely. The services is 0 employees don’t bother to listen to the customer it’s by far the worst if I can put 0 star that what it’s worth

Restaurant response

Response added on 5 Feb 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Sophie Chin (1 review)

12 Jan 2026

Source: Google

1.0

Worse customer service ever. The Indian guy has a super bad attitude and talk very bad to client. Not going back there anymore

Restaurant response

Response added on 12 Jan 2026

Hi Sophie, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care