Tim Hortons

Brittany Lucas (2 reviews)

18 Aug 2026

Source: Google

1.0

After I placed my order, a man and his daughter came into the restaurant. They walked right behind the counter without washing their hands, or putting on gloves or a hair net. He spoke with the employees about how they placed the doughnuts on the shelves improperly so I assumed he was the owner or manager. Then, he started moving the doughnuts around while his daughter flipped over the muffins. I think one of the employees mentioned something to him about it and went into the back. Then he came back out with his daughter and continued to do the same thing with other food. 🤢

Restaurant response

Response added on 19 Aug 2026

Hello Brittany, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Anton Burov (34 reviews)

5 Aug 2026

Source: Google

2.0

How on earth someone would assemble a sandwich with a totally burned bread? I didn't check the bag when I ordered it. Only realized when biked to a place where I planned to eat.

Restaurant response

Response added on 5 Aug 2026

Hello Anton, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Amber (12 reviews)

13 Jul 2026

Source: Google

1.0

I had one of the worst experiences I’ve ever had at a Tim Hortons. My husband and I ordered two vegetarian Loaded Bowls because we are Muslims and only eat halal food. We clearly explained to the employee that we could not eat meat. The employee admitted that he had accidentally put chicken on both bowls. We immediately asked for brand new bowls to be made. Instead, both employees repeatedly insisted that they could simply remove the chicken. We explained several times that this was not acceptable because the food had already come into contact with meat and asked them to remake the bowls from scratch. After taking the bowls back for a few minutes, the employee returned and assured us they had been remade. He apologized for the mistake and even told us he had added extra rice to make up for the inconvenience. We trusted him and started eating. After taking several bites, I discovered a large piece of breaded chicken still inside my “vegetarian” bowl. At that point, it became clear that the bowls had not been properly remade despite our repeated requests. I have photos documenting exactly what we found. This wasn’t just an incorrect order—it was a complete failure to respect a clearly communicated dietary and religious requirement. We did everything we could to prevent this by explaining our needs multiple times, yet we were still served chicken after being told the bowls had been remade. This also raises a serious food safety concern. If a customer had a severe food allergy instead of a religious dietary restriction, a situation like this could have had much more serious consequences. I also contacted Tim Hortons Customer Care and provided a detailed explanation of what happened, along with photos. They asked me to confirm all the details, which I did. However, the only response I received was that the owner of this location would contact me. I explained that I do not live in Brossard and was only visiting for the weekend, so referring me back to the store owner does not meaningfully address what happened or the concerns I raised. I expected this to be treated as a serious food handling issue involving a clearly communicated religious dietary requirement—not as a routine order mistake. Unfortunately, both the experience at this location and the response I received afterward left me feeling extremely disappointed. I hope Tim Hortons takes incidents like this more seriously in the future. Customers should be able to trust that when they are told their food has been remade to accommodate a religious, vegetarian, or allergy-related dietary requirement, it has actually been prepared fresh.

Restaurant response

Response added on 13 Jul 2026

Hi Amber, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Megan Dube-Grenier (2 reviews)

5 Jul 2026

Source: Google

2.0

I am disappointed with the service I received. I ordered a croissant that wasn't included with my order, and when I politely inquired about it, the employee who told me his name is Henry, responded with a significant amount of attitude and multiple sighs. He rudely stated, 'You don’t see I’m making coffee for the other client,' which was completely uncalled for. I did see he was making coffee but I just thought he might’ve forgotten. I visit this establishment weekly, and unfortunately, this isn't the first time I've felt Henry was annoyed or impatient. Thankfully, a colleague stepped in to assist me. Then, I realized my coffee had cream instead of milk. I kindly asked the another employee, who was very nice, if he could change it for me, and he happily said yes. That's when Henry came over and rather abruptly asked me, 'What do you want?' I explained that I'm intolerant to cream and hoped he could change my coffee. He was quite rude to his colleague, telling him to 'go to the cashier. Honestly I just thought it wasn’t very professional. Thanks to Habib who was nice.

Restaurant response

Response added on 5 Jul 2026

Hi Megan, We’re sorry to hear that your visit didn’t go as expected. If you’re open to sharing more details, please visit help.timhortons.ca/hc/en-ca, we’d truly appreciate the opportunity to make it right. Warm regards, Tim Hortons Guest Care

Li K (487 reviews)

5 Jul 2026

Source: Google

3.0

This is not a great Tim Hortons location. The staff were not very friendly. I was somewhat disappointed because I wanted food but as we walked in I saw that. The older woman behind the food counter was sneezing on everything. That's a big turn off.

Restaurant response

Response added on 5 Jul 2026

Hi, We’re sorry to hear things weren’t quite perfect this time. Please visit us at help.timhortons.ca/hc/en-ca to share more, we'd love the chance to make it right. Warm regards, Tim Hortons Guest Care

Aradhya Khare (8 reviews)

2 Jul 2026

Source: Google

2.0

They never have anything every time I’ve gone they never have anything you want. The amount of times that I’ve gone just to get soup they never have it yet they keep it on their menu I then asked for chilli they don’t have that either the amount of times that I’ve gone for a donut they never have it it’s like they only have less than half the menu all the time

Restaurant response

Response added on 3 Jul 2026

Hello, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care

Een Yaney (1 review)

4 Jun 2026

Source: Google

5.0

I have been a customer of this Tim Horton for years. I never had such exceptional experience that I had in the recent few months. It was Henrey who always provide such great service. Always smiling. Always nice to customers even when busy. I usually come to dine or get a beverage when he is working. Henry is I deed an asset for Tim's Blvd Room.

Restaurant response

Response added on 4 Jun 2026

Thanks! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Hashim (9 reviews)

22 May 2026

Source: Google

5.0

Stopped by Tim Hortons and got helped by Henry, great service from start to finish. He was professional, friendly, and took the time to help me sort out my rewards points properly instead of rushing me through. Order was quick, everything was accurate, and the overall experience was honestly better than most locations. Employees like this make a difference. Thanks again Henry!

Restaurant response

Response added on 23 May 2026

Thanks Hashim! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

subway subway (1 review)

22 May 2026

Source: Google

1.0

Needs to be cleaned and repaired

Restaurant response

Response added on 23 May 2026

Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Oanh Dao (5 reviews)

20 May 2026

Source: Google

4.0

Bagel Nature with cream cheese and butter 🧈 was soooo tasty!! Except they running out of cream. Also great service too! Especially the Asian guy I think his name is Henri? Will be back again soon!

Restaurant response

Response added on 20 May 2026

Hi, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Silvia Aziz (5 reviews)

27 Apr 2026

Source: Google

5.0

Maliha and shakriya those two employees are very nice and always smiling i like to go in the store to see them they have a positive attitude towards customers they are doing an amazing job good job you both 👍👍👍👍👍

Restaurant response

Response added on 27 Apr 2026

Hi Silvia, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care

Raphael Humphries (2 reviews)

28 Mar 2026

Source: Google

2.0

This used to be one of the best Tim Hortons in Brossard 10 years ago. I can't say that about my service this morning. Slow and unprofessional.

Restaurant response

Response added on 28 Mar 2026

Hello Raphael, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Henry Nguyen (4 reviews)

3 Mar 2026

Source: Google

5.0

Exceptional service from staffs, I’ve been here many times and enjoyed their good sandwiches/coffees qualities as well as their hospitalities! Most importantly, the store owner named Reza is very professional and friendly toward clients. 100% recommended this outlet!

Restaurant response

Response added on 3 Mar 2026

Thank you Henry! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Baron Ren (10 reviews)

1 Mar 2026

Source: Google

3.0

The coffee tasted like water, and the hash browns seemed like they were left over from yesterday.

Restaurant response

Response added on 1 Mar 2026

Hi Baron, We’re sorry to hear things weren’t quite perfect this time. Please visit us at help.timhortons.ca/hc/en-ca to share more, we'd love the chance to make it right. Warm regards, Tim Hortons Guest Care

Sophie S (4 reviews)

6 Feb 2026

Source: Google

5.0

SUPREME STEACK!! This is absolutely delicious! Amazing staff!!

Restaurant response

Thanks Sophie! We are incredibly grateful that you took the time out to leave us this positive note. Our company values customer satisfaction and are committed to serving our customers in the best way possible. Warm regards, Tim Hortons Guest Care

Quinn Barnes (609 reviews)

17 Jan 2026

Source: Google

1.0

Whatever I got, it wasn’t edible.

Restaurant response

Response added on 19 Jan 2026

Hi Quinn, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Azeez Awwal (1 review)

14 Jan 2026

Source: Google

5.0

Overall the best, bright smilling workers that'll brighten your day with just 1 minutes of communication

Restaurant response

Response added on 14 Jan 2026

Thank you Azeez! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care

Kannan Jeyavel (23 reviews)

3 Jan 2026

Source: Google

3.0

Weekday mornings are smooth — the service is quick, dependable, and the older ladies running the place clearly know their stuff. Weekends, though, are a whole different vibe. It’s mostly teenagers working, the service falls apart, and it’s hard to tell whether they’re short‑staffed or just completely disorganized.

Serena (4 reviews)

3 Jan 2026

Source: Google

5.0

Thank you so much for the fresh coffee in the early morning !(5AM). THe staff on the very early shift provided such warm service . Highly recommended.

Restaurant response

Thanks Serena! We are incredibly grateful that you took the time out to leave us this positive note. Our company values customer satisfaction and are committed to serving our customers in the best way possible. Warm regards, Tim Hortons Guest Care