Tim Hortons

Samantha Maille (3 reviews)

10 May 2026

Source: Google

1.0

Terrible Tim Hortons, do not go here. The staff is nothing but inexperienced gen z who don't value good customer service or their jobs. After the drive-thru girl was very rude with me, I had to go inside because I was missing a sandwich from my order. Not only were all the drive-thru girls gossiping where the clients can see and hear them, they were very slow. Once I was served, the young man at the cash was nice but once I nicely told them about the mistake in my order, the girl who did serve me was again very rude with me and proceeded to argue with me in front of everyone. The two people in the kitchen were very unorganized. I had to repeat several times what I wanted and I was speaking in French the whole time (being bilingual)

Alexander Borup (3 reviews)

8 May 2026

Source: Google

1.0

Disgusting. Ordered an iced coffee - it was full of ground coffee chunks and undrinkable. Asked for whip cream and even that was missing. I don't think they could add 2 and 2 together here.

Restaurant response

Response added on 10 May 2026

Hi Alexander, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Kallie Bilovus (1 review)

30 Apr 2026

Source: Google

1.0

ABSOLUTELY HORRIBLE! I went in to get food and drinks and left with nothing but disappointment with a full stomach of disgusting food and anger, the person who was working the cash who took my order was rude and lied when I asked for the drink I wanted and gave me attitude I asked for a OREO ice cap and he gave me a regular one when i said very clearly I wanted a Oreo one my friend was there and even said I said that I had asked for the Oreo I would have had no problem paying for the Oreo if it was a mistake but the rudeness of the employee was unbelievable and after he continued to complain while I was in the place DO NOT GO SAVE YOUR MONEY and half the staff were on there phones very unprofessional

Restaurant response

Response added on 30 Apr 2026

Hi Kallie, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Ranvir Singh (9 reviews)

27 Mar 2026

Source: Google

1.0

At this tim horton all staff is racist, first time i felt very scared at tim horten, i am sikh guy with turban, all staff was laughing at me. The guy who served me he was very angry when he served me, and he was cleanig the walls then he came to serve me without washing hands, owner can check cameras, friday 27 march 2026. Time, 9:54. Shame all you guys, we are not going to live forever on earth why you all have so much hate.

Shak R (13 reviews)

26 Mar 2026

Source: Google

1.0

Normally I have a good service at this tim hortons but my experience today warranted a blatant one star review. They rush you to complete your order at the drive thru and once at the window, I asked if I could add a timbit because I had forgotten earlier and the guy said “on peut pas ajouter, on est chronométré ce matin”. Once I paid and received my order, I was checking if all my items were there (basic human thing to do especially when sometimes they forget to add all items), and I heard a guy in the back yell “QU’EST-CE QU’ELLE CHECK?!?!”. I was absolutely shocked by this behaviour, does tim hortons not train their staff on customer service??

Restaurant response

Response added on 26 Mar 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Ilove montreal (493 reviews)

7 Mar 2026

Source: Google

1.0

Brocken table coffee dropped on us , employee don’t care much , talking laughing between each other feel like a disrespectful place , anyway never again on that location ,a lot of employees a lot of client I just don’t understand why they are careless, the worse part the counter for the donuts and muffin Is disgusting dirty the counter top full of dust I tried to take a picture but won’t show because of the light reflection

Restaurant response

Response added on 8 Mar 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Gamerguy29 (14 reviews)

26 Feb 2026

Source: Google

1.0

The employees 🤢

Restaurant response

Response added on 28 Feb 2026

Hi, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care

Abdallah Dawi (1 review)

6 Feb 2026

Source: Google

1.0

The worst Tim Horton ever seen very dirty and the quality of the food very bad I have payed almost 9$ for a bagel with cream cheese and I added extra lettuce and tomato and payed for the extra and that what they gave me

Restaurant response

Response added on 7 Feb 2026

Hi Abdallah, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Nick Tsakoumakis (6 reviews)

31 Jan 2026

Source: Google

1.7

Classic tim Horton food but very bad staff i come here everyday staff is very noisy staff with music playing in high volume staff is very in the front you have to wait 5min so they can get your order i think the management has to check this place

Restaurant response

Response added on 1 Feb 2026

Hi Nick, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Hamamcha Chakib (12 reviews)

28 Jan 2026

Source: Google

1.0

Tips😤

Restaurant response

Response added on 29 Jan 2026

Hi Hamamcha, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care

Steve Rubino (23 reviews)

26 Jan 2026

Source: Google

5.0

Warm and friendly staff, good coffee and a tasty bagel. Will definitely come back!

Restaurant response

Response added on 26 Jan 2026

Thanks Steve! We are incredibly grateful that you took the time out to leave us this note. Tim Hortons puts guest satisfaction as top priority and works hard to earn positive feedback from great folks like you! Warm regards, Tim Hortons Guest Care