AVOID AT ALL COST!!!! I don't know what has happened, new owners but it's completely gone down!!!! They don't even deserve 1 star!! Let's start on the outside of the store, GARBAGE EVERYWHERE, NOTHING CLEAN, LOOKS LIKE A DUMPING SIGHT FOR TRASH AND NOT GREAT FOR THE ENVIRONMENT AT ALL. THEIR TAKE OUT ORDER ELECTRONIC SIGN GLASS IS SHATTERED, LOOKS LIKE A GHETTO AREA! In less than 2 weeks, the 2 times I went, the main lady (who is middle eastern ) talks to you with a MAJOR ATTITUDE, CONDESCENDING AND DOES NOT WANT TO MAKE THE EFFORT TO EVEN TRY TO UNDERSTAND OR SPEAK ENGLISH (in which I spoke French). When asking her a question in French for the special drink, she said the special is finished. But when I went to another Tim Hortons the special was still ongoing, SO SHE BLATANTLY LIED!!! I asked her on the intercom twice about the special and what else was available that was similar, she just ignored my question and put in the drink in the order already and just ignored me so she could move on. So when I got to the window, I asked her what the difference between the 2 drinks was and she just ignored me AGAIN and I asked her AGAIN and SHE AGAIN ignored me. So at this time, I told her excuse me I am trying to ask you a question (and very politely) and she still continued to ignore me (and btw no line up, no one behind me and not busy at all inside, it's empty), so I just said goodbye and left (which I have never done in my life, it felt so weird). I NEVER IN MY LIFE HAVE ENCOUNTERED THIS KIND OF DISRESPECT AND BULLYING FROM CUSTOMER SERVICE, LET ALONE TIM HORTONS. I am not a big coffee drinker at all, so when I try something new, I want to support Canadian stores, restaurants etc...However, this one far surpasses the lack of respect towards customers and treating someone like they are nothing!!!! In addition, unfortunately they are not wearing any Tim Horton's uniforms, she has been wearing the same purple leggings in the 2 times I went in the last 2 weeks (not sure if that's part of the deal being probably a franchise owner). As this may be purchased as a franchise, it's obvious they don't care for the service but to make the money for themselves and not caring about the brand and customers. This is definitely giving Tim Hortons a very bag image and dragging the brand name down. Never going back there and will be mentioning this to all family and friends.
