Tim Hortons
Tim Hortons 511 Rue Samuel-de Champlain, Boucherville
Review summary

What guests say about Tim Hortons

The reviews are mostly negative and often point to order mistakes, missing items, inconsistent quality, and very long wait times. Several customers also mention unfriendly service, disrespectful behavior, and poor organization. A few positive comments, however, mention fast service, smiling staff, and some items being served fresh.

Summary based on 43 reviews.
2.8
74 evaluations
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Reviews / Ratings for Tim Hortons

Photo of Christian Schingh-Laniel
24 Aug 2026
Source: Google
5.0

Very quick and accurate drive-thru service. Friendly staff.

Service
Logo of Tim Hortons
Restaurant response
Response added on 24 Aug 2026
Thank you Christian! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
Photo of Clo
12 Aug 2026
Source: Google
1.0

Absolutely terrible. Easily one of the worst Tim Hortons locations I’ve been to. The service was slow and the staff were completely uninterested, laughing and personal conversations while ignoring the customers. The food was also poorly made and definitely not worth the price. Is this the standard of a grilled cheese at Tim Hortons? Can’t even get the basics right. I won’t be coming back to this location.

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Logo of Tim Hortons
Restaurant response
Response added on 13 Aug 2026
Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care
Photo of Leandro Donaires Figueira
11 Aug 2026
Source: Google
1.0

No service after 21h.

Service
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Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 12 Aug 2026
Hi Leandro, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care
Photo of Alec Cooper
11 Aug 2026
Source: Google
1.7

They are not paying attention. Not even hello or thank you at end. Such a bad service

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Logo of Tim Hortons
Restaurant response
Response added on 11 Aug 2026
Hello Alec, Thanks for taking the time to share your feedback. We’re sorry to hear your experience fell short, and we’d love to learn more about what happened. Please reach out at help.timhortons.ca/hc/en-ca so we can do better next time. Warm regards, Tim Hortons Guest Care
Photo of Ezmet Cerna
28 Jul 2026
Source: Google
1.0

Poor service

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 28 Jul 2026
Hello Ezmet, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care
Photo of Ezmet
28 Jul 2026
Source: Google
1.0

Poor service

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 28 Jul 2026
Hi, we’re really sorry to hear about your experience, that’s not what we aim for. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca so we can look into this together. Warm regards, Tim Hortons Guest Care
Photo of pinky lady
28 Jul 2026
Source: Google
1.0

Poor service

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 28 Jul 2026
Hi, We’re truly sorry to hear about your experience. We would love the chance to make things right, please fill out the form at help.timhortons.ca/hc/en-ca so we can follow up. Warm regards, Tim Hortons Guest Care
Photo of Alodia s
12 Jul 2026
Source: Google
5.0

Delicious pizza ,highly recommended!

Service
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Atmosphere
Logo of Tim Hortons
Restaurant response
Hi Alodia, We are happy to hear you had a positive experience at Tims! We value your input and encourage you to let us know more details about your experience with us. Warm regards, Tim Hortons Guest Care
Photo of Ava Gendreau
20 Apr 2026
Source: Google
4.0

Super nice people and great food

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Logo of Tim Hortons
Restaurant response
Response added on 20 Apr 2026
Hi Ava, Thank you so much for your kind words! We’re so happy to hear you enjoyed your visit, and we look forward to your future experiences and your continued loyalty! Warm regards, Tim Hortons Guest Care
Photo of Audry B.a.h
18 Apr 2026
Source: Google
5.0

Very clean location and friendly staff! Will visit again.

Service
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Logo of Tim Hortons
Restaurant response
Response added on 18 Apr 2026
Thank you Audry! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
Photo of Adrina B.h
18 Apr 2026
Source: Google
5.0

I usually go there on weekends , amazing staff super friendly and very professional service time is very fast.

Service
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Logo of Tim Hortons
Restaurant response
Response added on 18 Apr 2026
Hi Adrina, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of Sophie S
16 Mar 2026
Source: Google
5.0

The express lane is never congested. Amazing service!! Thanks to the staff working at 5AM.

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Logo of Tim Hortons
Restaurant response
Merci Sophie! Nous sommes extrêmement reconnaissants que vous ayez pris le temps de nous transmettre vos commentaires. La satisfaction des invités et notre engagement envers eux sont des priorités absolues de notre entreprise. Cordialement, l’équipe des services aux invités
Photo of Serena
16 Mar 2026
Source: Google
5.0

Fresh food ad smile eployee

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Hi Serena, We are happy to hear you had a positive experience at Tims! We value your input and encourage you to let us know more details about your experience with us. Warm regards, Tim Hortons Guest Care
Photo of Alla Shvets
8 Mar 2026
Source: Google
5.0

Amazing staff! So helpful and polite people working there!

Service
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Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 9 Mar 2026
Thanks! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care
Photo of Henry Nguyen
3 Mar 2026
Source: Google
5.0

Amazing services and food qualities! I came here many times and always greeted by staffs that have good hospitality, sandwiches always taste fresh and delicious. The place is clean and cozy. Will come back again!

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 3 Mar 2026
Thank you Henry! We are incredibly grateful that you took the time out to leave us this positive note. Tim Hortons team is always striving to make every guest experience a positive one. Warm regards, Tim Hortons Guest Care
Photo of Rafael Mantovani
19 Feb 2026
Source: Google
4.7

very good

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 19 Feb 2026
Hi Rafael, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care
Photo of Number Juan
22 Jan 2026
Source: Google
3.3

Super

Service
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Atmosphere
Logo of Tim Hortons
Restaurant response
Response added on 22 Jan 2026
Hi, Thanks for sharing your thoughts with us, we always love hearing from valued Guests. If you’d like to tell us more about your experience, please visit help.timhortons.ca/hc/en-ca. Thank you and have a great day, Tim Hortons Guest Care
Photo of Sdm SL
8 Jan 2026
Source: Google
5.0

Very fast service.and coffe fresh

Service
Cooking
Atmosphere
Logo of Tim Hortons
Restaurant response
Hi, Thank you for your loyalty and feedback! It has been our pleasure serving you! Please continue to let us know about positive visits to Tim Hortons! Warm regards, Tim Hortons Guest Care

Reviews are also available in French.

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Opening hours

Dining room
  • Sunday 06:00 - 22:00
  • Monday 05:00 - 22:00
  • Tuesday 05:00 - 22:00
  • Wednesday 05:00 - 22:00
  • Thursday 05:00 - 22:00
  • Friday 05:00 - 22:00
  • Saturday 06:00 - 22:00

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