Bad customer service, they make you sound stupid for asking something different. I asked for a wrap bacon but changed my mind of the bread wanted a croissant instead. Dude made me bad attitude saying it was a tim matin and then asked me what meat , which I already specified before. No smile, only attitude.
Service
Cooking
Restaurant response
Response added on 22 Mar 2026
Hello Morgane,
We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca
Warm regards, Tim Hortons Guest Care