Tim Hortons

Megan Wiebe

27 Feb 2026

Source: Google

5.0

Very friendly staff

Restaurant response

Response added on 28 Feb 2026

Hi Megan, Thank you for the wonderful review and for sharing your experience. We’re delighted to know we met your expectations, our priority is customer service and we are ecstatic that we met that mark! Kind folks like you make our job a pleasure. Warm regards, Tim Hortons Guest Care

Luis Alexander (1 review)

6 Feb 2026

Source: Google

5.0

Great Service from Jose and the team.

Restaurant response

Response added on 7 Feb 2026

Thanks Luis! We’re truly grateful for your positive feedback. Knowing you had a great experience makes our day, thank you for choosing Tim Hortons! Warm regards, Tim Hortons Guest Care

Sepideh Hakimi (51 reviews)

16 Jan 2026

Source: Google

1.7

​Extremely disorganized. Even after deciding to order through the app to avoid the usual long wait times, our experience was disappointing. Despite picking it up ourselves, the order still wasn't ready when my husband get there. To make matters worse, two out of the three bagels we ordered were completely burnt (see attached photo). Very poor service!

Restaurant response

Response added on 19 Jan 2026

Hello, We’re sorry your experience wasn’t up to our usual standards, and we’d really like to learn more so we can improve. When you have a moment, please reach out to our Guest Care team at help.timhortons.ca/hc/en-ca Warm regards, Tim Hortons Guest Care

Azis Here (12 reviews)

14 Jan 2026

Source: Google

1.0

When i usually go to tim hortons i sometimes ask for a cup of water and they never charged me , this is the first tim hortons that charged me 15cents for a small cup of water with half water inside 😂 cheap . Like atleast give me a bigger cup and fill it to the end .

Restaurant response

Response added on 15 Jan 2026

Hi, I am sorry for your latest experience with us. We invite you to contact our Guest Care team by filling out the form at help.timhortons.ca/hc/en-ca so we can discuss your experience and have an opportunity to make it right. Thank you! Warm regards, Tim Hortons Guest Care

Jeffrey Acosta (200 reviews)

6 Jan 2026

Source: Google

2.0

Dirty food badly done service slow

Restaurant response

Response added on 6 Jan 2026

Hi Jeffrey, Thanks for sharing your thoughts with us, we always love hearing from valued Guests. If you’d like to tell us more about your experience, please visit help.timhortons.ca/hc/en-ca. Thank you and have a great day, Tim Hortons Guest Care