My wife and I drove all the way from Montreal to Longueuil to enjoy sushi at this restaurant, as this was our second visit. We arrived about an hour and a half before closing, so we thought we had enough time to enjoy our meal. Since we were hungry, our first order was quite large, and we wanted to make the most of our time before the last call. We placed a second order and were having a great time enjoying the delicious food. However, the experience suddenly took an uncomfortable turn. One of the waiters came to clear the plates in front of me, even though I had not finished eating. He then asked whether I wanted the bill. I asked if the kitchen was already closed, and he said no. He then seemed to realize that I was still eating. About 15 minutes later, another waiter approached us and said, “Oh, you’ve ordered four times. Let me check your account,” while picking up the iPad to review our orders. At that point, I explained that we were still eating and asked whether we still had time to place another order. I completely understand that restaurant staff may be tired and under pressure as closing time approaches. However, that does not justify making customers feel rushed or uncomfortable while they are still enjoying their meal within the restaurant’s operating hours. We drove all the way from Montreal because we genuinely wanted to enjoy the food and have a pleasant experience, especially since this was our second visit. Unfortunately, the way the situation was handled left us disappointed. The food was delicious, but customer service is just as important as the quality of the food. I hope management takes this feedback into consideration so that other customers can enjoy their dining experience without feeling rushed or unwelcome.
