4.1
193 evaluations
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Review summary

What guests say about Soup Zen Hot Pot

Soup Zen Hot Pot offers a popular build-your-own-bowl concept, with lots of ingredient choices, a variety of broths, and free ice cream that is often mentioned. Many customers find the food delicious, the place clean, and the atmosphere warm, with service that is often very friendly. On the other hand, waits can be long and the organization is sometimes described as chaotic, along with recurring comments about high prices and inconsistent service. A few reviews also mention quality and hygiene issues, so it’s worth going in aware of those risks.

Summary based on 193 reviews.

Reviews / Ratings for Soup Zen Hot Pot

Photo of Zaza Weiwei
14 Jan 2026
Source: Google
4.7

I’ve been here multiple times and it’s really greattt 😛😛 I’m also Muslim so I love how easy this place makes eating out (because I usually have to go for the seafood at other hot pot places). ALSO, they often have promotions like free ice cream or free tea. If you’re Muslim or maybe even vegetarian please give this place a try because they have a lot of options and the prices are reasonable.

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Photo of Karine Jean-Louis
10 Jan 2026
Source: Google
4.7

A bit chaotic at first but the soup definitely makes it for it. Our server Hasma was also very nice. A nice little spot during Montreal chilly winter:)

Service
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Atmosphere
Photo of annie
8 Jan 2026
Source: Google
1.0

HORRENDOUS service by taller man with long curly hair and bandanna. Just because you’re miserable doesn’t mean the rest of us signed up for it. Food was mediocre and bland.

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Atmosphere
Restaurant response
Response added on 11 Jan 2026
Hello Annie, Sorry for the unpleasant experience. Could you please share your email address at [email protected] , so that we could send a welcome back coupon to you. Best regards, Soup Zen Customer Service Department
Photo of Hakeem Rahman
8 Jan 2026
Source: Google
3.7

Very good food and reasonable pricing. Atmosphere is amazing. They give ice cream at the end from what I’ve heard but I wouldn’t be certain bc the staff didn’t say. The concept of this place is great and has good food and a clean place. The only issue I had was the staff. They don’t have any clientele experience and don’t know how to talk to people.

Service
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Atmosphere
Photo of Xooliviaax Pell
5 Jan 2026
Source: Google
3.7

The food was very good. Unfortunately long waiting time at the door and snooty staff

Service
Cooking
Atmosphere
Restaurant response
Response added on 11 Jan 2026
Hello Xoolivoaax, Could you please let us know the details at [email protected] for investigation and further improvement ? Best regards, Soup Zen Customer Service Department
Photo of Chan Nadia
2 Jan 2026
Source: Google
4.7

This was an amazing experience, the food was good, and the employees were nice.

Service
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Atmosphere
Photo of Zaynab Al-Satrawi
2 Jan 2026
Source: Google
4.3

The whole experience at Zensoup was excellent, but what made it super amazing the service of Asma, she’s super amazing and professional.

Service
Cooking
Atmosphere
Photo of Patrick Chan
2 Jan 2026
Source: Google
2.3

Overpriced

Service
Cooking
Atmosphere
Restaurant response
Response added on 11 Jan 2026
Hello Patrick, Could you please let us know the details at [email protected] Best regards, Soup Zen Customer Service Department

Reviews are also available in French.

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Opening hours

Dining room
  • Sunday 11:00 - 23:00
  • Monday 11:00 - 23:00
  • Tuesday 11:00 - 23:00
  • Wednesday 11:00 - 23:00
  • Thursday 11:00 - 23:00
  • Friday 11:00 - 23:00
  • Saturday 11:00 - 23:00

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