15 Feb 2026
Source: Google
I ordered a $210 dinner for 10 people. I ordered it 1.5 hours (6:30om) before the dinner time to ensure little delay. After THREE hours (9Pm) the food was not yet ready. I called THE RESTAURANT and they not even cared or tried to minimize the issue. It took me another 45 mins to be able to cancel the order on UBER.
Service
Restaurant response
Response added on 16 Feb 2026
Dear Celso ,
We appreciate you bringing this to our attention. We apologize that your order included a longer wait time than expected. We know that when you choose to order with us, especially on Valentine’s day, you’re trusting us not only with your meal but with your time.
We would love the opportunity to provide you with the five-star experience we strive for. Please reach out to us at [email protected]—we would be honored to compensate you and ensure a pleasant experience.
Thank you again for sharing your thoughts. We hope to welcome you back soon.
