extremely poor service and poor attitude from waiters, at the cash when you pay and at the reception when you get a number to wait for your table for dim sum... whether this is busy lunch weekend or weekdays. they speak poorly english or french and staff attitude is poor to the point it's almost unacceptable and rude... towards paying customers. food is so so at best and price is not cheap either. so in summary, i do not recommend going here for takeout or to dine-in. and if you bring friends or family here, you will be completely embarrassed because the waiters ignore their customers and almost never check on you to see if you need anything, and yet, they expect a 15-20% tips. crazy sense of entitlement! completely do not recommend this place!
Reviews / Ratings for Restaurant Ruby Rouge
I was going to get roasted meats for takeout between 5:30 to 6 pm last night. The person who was cutting the roasted meats was very rude, I was still deciding what I wanted. She told me in Cantonese order now or leaves so I did. She was not the normal person who cut the roasted meats as she had a waitress uniform on and normally, the person has a chef uniform. It seems $20-$25 is nothing and customers loyalty is not important to them in today economy so I went to one of their competitors instead. She should be trained to provide better customer services. Lucky, I didn't get her as a waitress in any of my visits or she will get $0 tips with her bad attitude.
Excellent dim sum, reasonably priced, cool Chinese stuff on the TVs.
It was friendly and fun until i have to pay and the lady that does the checkout made a bunch of BS when im paying saying theres hideen fees. I threw her 5 more dollars and left
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Opening hours
- Sunday 10:00 - 21:00
- Monday 10:00 - 21:00
- Tuesday 10:00 - 21:00
- Wednesday 10:00 - 21:00
- Thursday 10:00 - 21:00
- Friday 10:00 - 21:00
- Saturday 10:00 - 21:00
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