I was on a group trip here in Quebec, and one day me and a group of friends decided to come here for lunch, it wasn’t busy at all, however many from our group came here which is why it was packed. I understand this location is understaffed, however it is no reason to give terrible service and lie to us. We waited 30 minutes to have our order taken, and as a group we needed to be at a place by 1:10pm (we arrived at about 12pm). We were getting iffy about whether or not we would be getting our food on time, and other people from our group tried to leave, to get food somewhere else, and quicker. However our server PROMISED we would get our food on time and we could eat. We order after awhile getting more nervous by the minute however our server reassured us we would have time to eat, and it came to 1pm. We still did not receive our food and it was about a 7 minutes walk to the place we needed to go to, my group and I were panicking, and when we finally received our money, we needed to quickly pay with cash and run to the spot we needed to be at. We were very late and I am very disappointed. I had gotten a poutine and no fork to go, it was raining and I had no time to eat, and the water got in my to go container so I threw it out. My food was 33$ in total which went to the trash and I went my day with lunch, and to mention, my friend didn’t even get what she ordered, but it was too late when we realized. With the service I had gotten at this location, I will remember to never come back, as I don’t even think I should’ve payed for this.
