Restaurant Poutineville Vieux Québec

Vivek Singh (9 reviews)

25 May 2026

Source: Google

5.0

This is my first time experience in this Restaurant in Quebec City I Started my Morning Having Breakfast and Lunch at this restaurant And I can it was experience Starting your day with a meal from this restaurant

Leanne Dean (12 reviews)

24 May 2026

Source: Google

1.7

Health department should visit. Place is very dirty! Staff too busy sitting down to bother cleaning the place? Really a good thing I am not the employer!

Restaurant response

Response added on 24 May 2026

Very sorry and surprised by your statement. What was dirty? When did you go there?

Leo D (69 reviews)

24 May 2026

Source: Google

3.3

The service was a little slow but food was good and prices ok.

Restaurant response

Response added on 25 May 2026

Thank you for your feedback, Leo! 😊 We’re happy to hear you enjoyed the food and found the prices reasonable. We also appreciate your comment about the service speed, and we’ll share it with our team as we’re always looking to improve the experience we provide. Hope to see you again soon for another poutine! 🧀🍟

G- (27 reviews)

23 May 2026

Source: Google

5.0

I love this place! We traveled from Vancouver, and after eating here, we realized we had never actually tasted real poutine before. I was worried it might be too heavy, but wow — it was absolutely delicious. I should have asked for her name, but the staff member who helped us was incredibly kind. She recommended the poutine, explained how to eat it properly, and even told us about the different types of cheese. We learned so many things we would never have known if we hadn’t visited this place. Next time, I definitely want to try other dishes too. Highly recommend!

Restaurant response

Response added on 25 May 2026

Wow, thank you so much for this amazing review! 🧀🍟 It means the world to us to know that your visit from Vancouver turned into your first “real poutine” experience! 💛 Sharing a little bit of Québec’s food culture and helping guests discover what makes poutine so special is something we truly love doing. Your kind words about the service, the atmosphere, and the experience overall will absolutely make our team smile. We can’t wait to welcome you back on your next trip so you can try even more dishes! ✨

Katherine D (56 reviews)

23 May 2026

Source: Google

3.7

Our first place to visit after arriving at our hotel last week. The poutines were just so so believe it or not (Cochon Dingue are smaller, but taste better). Also, the "nachos" were not tortilla chips, and that's not clear in the menu. Also, service was slow and staff wasn't super friendly.

Restaurant response

Response added on 25 May 2026

Thank you for taking the time to share your feedback, Katherine. We’re sorry to hear that your experience did not fully meet your expectations, especially for your first visit after arriving in town. We appreciate your comments regarding the poutines, the nachos description, and the service you received. Your feedback is valuable and helps us identify where we can improve, both in the clarity of our menu and in the overall guest experience we aim to provide. We truly hope you’ll consider giving us another chance during a future visit to Québec City. 🫶

Bei Lu (144 reviews)

21 May 2026

Source: Google

5.0

It is the best poutine restaurant. The real potato fries are fried to perfection. The gravy tastes so good. Too many other restaurants fry the fries too brown. My favorite is Philly beef and cheese poutine. If you have a big appetite, then get the mega size. You get a really satisfying meal. The cosmo rosě drink is great. The service is fast and wonderful. We will come back here again.

Restaurant response

Response added on 25 May 2026

Thank you so much, Bei Lu! 😍 We’re thrilled to hear you enjoyed your experience with us, it sounds like you found some favorites! 🧀🍟 And yes, the mega size is definitely made for big appetites! Your kind words truly mean a lot to our team, and we can’t wait to welcome you back again soon! ✨

Kibarba (106 reviews)

21 May 2026

Source: Google

4.7

Worth the stop! Lots of variety in choices, I recommend sharing a junior size poutine between two people.

Restaurant response

Response added on 21 May 2026

Thank you so much for the great recommendation Kibarba! 😊 We’re happy you enjoyed the variety on our menu, and sharing a junior poutine is definitely a smart tip for trying all your favorites together. Hope to see you again soon at Poutineville! 🧀🍟

Osama Baig (437 reviews)

18 May 2026

Source: Google

2.0

Not a very good experience at this poutineville. The poutine here was very heavy , the flavor was lacking and the meal itself came out at room temperature and cold as stone. I'm assuming our orders were sitting on the counter for a long time before coming out to us. The meal itself was very heavy, it made me feel crappy. That's probably why I won't visit this location again in the near future. The food overall was expensive, 20$ for a regular poutine, I expected to get more with this meal. I had the Mexican style poutine which came with lots of toppings. It looked nice and had a generous amount of toppings. Im sure if the base poutine was delicious, the meal would have been worth it. The service here was okay, the server was attentive.

Restaurant response

Response added on 19 May 2026

Hi Osama, thank you for your honest feedback. We’re sorry to hear your poutine was not served hot and flavorful as expected. That’s not the experience we want our guests to have. We’re glad to know the service and presentation were appreciated. Your comments have been shared with our team, and we truly appreciate you taking the time to let us know. We hope to have the chance to offer you a better experience in the future! 🙏

Jhonalizha Ravao (31 reviews)

16 May 2026

Source: Google

4.0

Took out food to go on a late Saturday night. Looked busy still for 8:45pm. We were greeted well, got our order in, and was out the door 20 minutes later. Ordered their deluxe burger with fries, classic poutine, and a kids burger with fries. Food was good and decently priced. Would recommend if you're looking for well-priced eats.

Restaurant response

Response added on 19 May 2026

Thank you so much, Jhonalizha! 😄 We’re happy to hear you enjoyed your late-night visit with us. Even on a busy Saturday night, we always do our best to provide friendly service and fresh food as quickly as possible! Thanks again for the recommendation, and we hope to see you again soon! 😊🙌

Amal Mathew (5 reviews)

16 May 2026

Source: Google

2.3

The fries was soggy and it didnt taste that good.

Restaurant response

Response added on 19 May 2026

Hi Amal, thank you for your feedback. We’re sorry to hear the fries did not meet your expectations. We always aim to serve fresh and crispy dishes, so your comments will be shared with our team. 😔 We appreciate you taking the time to let us know! 🙏

Sandeep Kaur (111 reviews)

5 May 2026

Source: Google

1.0

I wish I could give this place zero stars , it’s awful for a takeout ! The waiter just ignored our order and got it completely wrong , the food was horrendous !! We threw it straight in the trash , absolutely disgraceful . We waited so long for a waste of money takeout - very annoying after a long day of exploring . I honestly don’t know how this has more stars , it’s so bad . This is not a child friendly option (toddlers and below) unless you don’t care about what they eat ! Really the worst food and even worse service .

Restaurant response

Response added on 6 May 2026

Sorry, but please give us more details on this. Day, time and what you ordered so that I can inquire what exactly happened. For children offers, yes we have a children menu, we are a poutine restaurant, we offer burgers, poutines, breaded chicken, grilled cheese.

Shruti Mittal (75 reviews)

2 May 2026

Source: Google

4.7

Delicious poutine!

Luca (31 reviews)

28 Apr 2026

Source: Google

3.7

Poutine was good. Tap water wash horrible and almost not drinkable.

PREETPAL SINGH (12 reviews)

20 Apr 2026

Source: Google

5.0

Their poutines are so good and the best service they just came to us to check of everything is good a lot of time but I don’t want to review bad but as a chef please improve your butter chicken poutine it’s Little flavorless. Rest of things and your service is awesome.

Restaurant response

Response added on 23 Apr 2026

Thank you so much for your kind words about our poutines and service, it truly means a lot! 🙌 We also really appreciate your honest feedback regarding the butter chicken poutine. We’ll be sure to share this with our team, as we’re always looking to improve and refine our recipes. Hope to welcome you back again soon! 😊

Zoe Zoe

18 Apr 2026

Source: Google

1.3

I was on a group trip here in Quebec, and one day me and a group of friends decided to come here for lunch, it wasn’t busy at all, however many from our group came here which is why it was packed. I understand this location is understaffed, however it is no reason to give terrible service and lie to us. We waited 30 minutes to have our order taken, and as a group we needed to be at a place by 1:10pm (we arrived at about 12pm). We were getting iffy about whether or not we would be getting our food on time, and other people from our group tried to leave, to get food somewhere else, and quicker. However our server PROMISED we would get our food on time and we could eat. We order after awhile getting more nervous by the minute however our server reassured us we would have time to eat, and it came to 1pm. We still did not receive our food and it was about a 7 minutes walk to the place we needed to go to, my group and I were panicking, and when we finally received our money, we needed to quickly pay with cash and run to the spot we needed to be at. We were very late and I am very disappointed. I had gotten a poutine and no fork to go, it was raining and I had no time to eat, and the water got in my to go container so I threw it out. My food was 33$ in total which went to the trash and I went my day with lunch, and to mention, my friend didn’t even get what she ordered, but it was too late when we realized. With the service I had gotten at this location, I will remember to never come back, as I don’t even think I should’ve payed for this.

Chez The bussin

16 Apr 2026

Source: Google

1.3

We arrived while the place was empty and didnt have our order taken for at least 30 minutes. We got our food after about an hour after having to ask the waiter where it was. On top of that, my friend was given the wrong poutine, aswell as my other buddy who got cheese put on her burger (we had mentioned she CANNOT eat cheese) the waiter was also rude, as she continuously made snide comments. I do not recommend.

Tiffany Gieng (39 reviews)

12 Apr 2026

Source: Google

5.0

One of the best and most unique poutines I’ve ever tried! The food was so good, we ended up coming back two days in a row. The server was super helpful with our choices and recommended the burger poutine. I tried the 911 poutine, but it turned out to be a bit too spicy for me (oops). Thankfully, they were incredibly kind and offered to switch it to a regular poutine sauce, which I really appreciated, my stomach definitely thanks them! On the second day, we tried the mac poutine, another burger, and a hot dog. Everything was really good overall, though the hot dog was a bit dry. Service was also very fast, with barely any wait time for our food. Overall, such a great experience. Thank you, we’ll definitely be back!

Restaurant response

Response added on 15 Apr 2026

Thank you so much Tiffany for the amazing review! We’re thrilled you loved our poutines enough to visit twice! 🧀🍟 And Happy our team could help you find the right choices, and save you from the 911 spice level... 😅 Thanks as well for the note about the hot dog, we’ll make sure to improve it. We’re really glad you had such a great experience and we can’t wait to welcome you back! 🙌

Miguel Hernandez (134 reviews)

12 Apr 2026

Source: Google

5.0

It's the Ville de Poutine, definitely! With so many options to choose from, you don't know what to expect, but it's sure to be a tasty one. So generous and delicious, with great service. You must go on your next stop in Québec.

Restaurant response

Response added on 15 Apr 2026

Thank you so much Miguel for the amazing review! 😊 We’re really happy you enjoyed our generous poutines and friendly service, that means a lot to us! 🧀🍟 With so many options on the menu, we’re glad your experience lived up to the “Ville de Poutine” name! Hope to welcome you again on your next stop in Québec! 🤍

Paniz (4 reviews)

12 Apr 2026

Source: Google

3.0

We chose this place because of the high ratings and tried the poutine, but it wasn’t to our taste. It took about an hour to prepare the food, even though the restaurant wasn’t busy.

Restaurant response

Response added on 15 Apr 2026

Thank you Paniz for sharing your feedback. 😔 We’re sorry to hear that our poutine wasn’t to your taste, and we appreciate you giving us a try. The long wait you experienced is definitely not the standard we aim for, especially when the restaurant isn’t busy, thank you for pointing it out, we’ll look into it. We hope you might give us another chance in the future so we can offer you a better experience. 🤍

Adrian Garcia (16 reviews)

8 Apr 2026

Source: Google

5.0

Had a great experience at Poutineville. The French poutine was delicious and very filling and exactly what I was hoping to try in Quebec. The interior vibe is a bit dull but the food definitely makes up for it.

Nick Nack (5 reviews)

4 Apr 2026

Source: Google

3.7

Poutine was good Don't order the salad

Restaurant response

Response added on 7 Apr 2026

Thanks for your feedback, Nick! 😊🧀🍟 We’re glad you enjoyed the poutine. We appreciate your honesty about the salad and will keep that in mind. Hope to see you back soon for more of our favorites!

Kristin (111 reviews)

29 Mar 2026

Source: Google

3.3

We got a nice quiet table in the back, no line and fairly empty for 6:30 on a Saturday which was nice. There are an overwhelming number of menu options, but we got the phili cheese poutine and chicken fingers with salad. I was very happy with the chicken fingers and salad, it had cheese and lots of diced tomatoes, with onions, red pepper and regular lettuce not the cheap iceberg kind. The chicken fingers were crispy with lots of batter, just perfect to go with the salad. They came with BBQ sauce, the good dark kind, not the runny pale stuff. The poutine was okay, lots of onions but not as much meat. The diet coke was small and kind of flat. The service was great, and the food came out quick. I heard it gets much busier later at night though. I would go back for sure.

Restaurant response

Response added on 30 Mar 2026

Thank you so much for your review, Kristin! 😊 We’re glad you enjoyed the quiet atmosphere, the service, and your meal — especially the chicken fingers and salad. Your feedback about the poutine and Diet Coke is really helpful and we’ll share it with the team. Hope to welcome you back soon! 🍟✨

Derpy (32 reviews)

27 Mar 2026

Source: Google

1.0

Dummy expensive, mediocre food, cold fries, gravy was too runny, cheese wouldn’t melt (food was served cold). Got the philly cheese poutine, whole thing just tasted like plain meat.

Anastasiya (72 reviews)

21 Mar 2026

Source: Google

5.0

Delicious poutine 😍good service 👍

Restaurant response

Response added on 23 Mar 2026

Thank you so much, Anastasiya! We’re thrilled you loved the poutine and had a great experience with us. 👍✨ Hope to see you again soon! 😍

Shubham Sukhija (1 review)

21 Mar 2026

Source: Google

1.0

Server demands the tip forcefully.

Restaurant response

Response added on 23 Mar 2026

Hi Shubham, we’re truly sorry to read this. A tip should never be requested forcefully, and this is not the experience we want for our guests. We would appreciate it if you could contact us privately so we can look into the situation and address it properly! 🤍🙏