Restaurant Poulet Rouge Lachenaie

Reza Alidoosti (242 reviews)

27 May 2026

Source: Google

5.0

Good concept. Nice for family

Restaurant response

Response added on 27 May 2026

Reza, thank your very much for your support, it is priceless. We look forward to seeing you again at Poulet Rouge. Thank you very much and have a nice day.

Ayoub Ebrahimi (12 reviews)

17 May 2026

Source: Google

1.0

Chicken strips are getting skinnier they are on a strict diet, you get in this branch around 35% less than all other branches especially if the short big guy is the one serving you🤡

Restaurant response

Response added on 17 May 2026

Hello Ayoub and thank you for your review. As the chicken fillets given to us by our suppliers can vary in size occasionally, our teams must regularly adjust according to what they have received. When their size is adequate, we offer the portion as presented. However, when their size is smaller than usual, we add a piece or two to compensate for the size, as our customers must receive the correct amount of chicken as ordered. Although undesirable, it is, therefore, a regular thing. If this has not been the case, please get in touch with us via our web site at https://poulet-rouge.ca/en/support, and a team member will happily answer you on this subject. Have a nice day.

Samar Mady (5 reviews)

16 May 2026

Source: Google

1.0

I went to order and the young lady at the cash says what’s your order and i looked at her and said Bonsoir , she turned to her friend and started speaking in arabic and laughing and not looking at me .I advised her that I was going to rate her and she never looked back at me . She was rude . I told her I can understand what she’s saying and I left . So I left with out ordering . She was very condescending.

Restaurant response

Response added on 17 May 2026

Hello Samar. We are sincerely sorry to hear that your experience with us did not meet your expectations and we apologize for this. Regarding communication between employees behind the counter, we always encourage our teams to communicate in front of customers in a way that they can understand. We are sorry to learn that this was not the case during your visit and will review this practice with our employees. We hope you will give us another opportunity to serve you again and regain your trust. Thank you very much and have a wonderful day.

Gerald (20 reviews)

17 Mar 2026

Source: Google

5.0

Ive never eaten inside, but the place looks nice and clean and theres a lot of space honestly. The service is quick, and the staff is nice, the food is always good, ive been to that specific location multiple times and never been disappointed by the quality of my food

Restaurant response

Response added on 18 Mar 2026

A big thank you Gerald for your well-starred review and for being a loyal customer of Poulet Rouge. We are delighted that you still enjoy your experience with us. We are committed to maintaining these high standards and continuing to improve to offer you the best possible experience. Have a very nice day.

Abdellah Azzouz (7 reviews)

16 Mar 2026

Source: Google

1.0

Never Again …

Restaurant response

Response added on 18 Mar 2026

We are sincerely sorry to hear that your experience with us did not meet your expectations and we apologize for this. To help us improve in the future, we would like to learn more about the issues you encountered. If you wish, you can share your feedback through our website at https://poulet-rouge.ca/support and a member of our team will be happy to assist you as soon as possible. We look forward to hearing from you soon and wish you a pleasant day!

Caitlin Suzuki (1 review)

13 Mar 2026

Source: Google

1.0

Raw chicken!!!! Wow, thank God I saw it before eating it!!!!! I’m pregnant, this could have been very dangerous!!!! This place should be inspected by MAPAQ!!

Restaurant response

Response added on 15 Mar 2026

Hello Caitlin. We are very sorry to hear that your chicken was undercooked. Definitely not how it should be and not what we aim for and we are very grateful to you for telling us about it. Please accept our sincerest apologies. If you are available to discuss the details of your visit, we would be happy to read your comments. You can access our website at https://poulet-rouge.ca/en/support to share your experience with us, specifying the date and approximate time of your visit to allow us to make an adequate return to those in charge. Thank you and have a nice day.

adriana durocher (5 reviews)

11 Mar 2026

Source: Google

1.0

Unfriendly staff and long wait time

Restaurant response

Response added on 11 Mar 2026

Adriana, your experience with us did not meet your expectations, and we sincerely apologize. Help us understand your comment about our staff by writing to us through our website. Regarding wait times, please note that priority is given to customers ordering in-store, as well as those ordering online for pickup or delivery. We always do our best to serve you quickly and apologize if this wasn't the case for you. Please feel free to contact us through our website at https://poulet-rouge.ca/en/support to share your experience and specify the approximate date and time of your visit so we can provide effective feedback to the relevant teams. We hope this information helps you forgive us, and we wish you a good day!