Review summary

What guests say about Restaurant Paulo & Suzanne

A popular snack-bar restaurant known for its poutine, burgers, hot dogs, and other comfort food, with many reviews highlighting generous portions and good flavor. On the downside, negative comments often mention sometimes very long waits, inconsistent quality, and service that can be uneven or abrupt. Be prepared to pay cash, as several reviews mention that cards are not accepted. Overall, it’s a neighborhood spot that many people enjoy for classic fast food, but it can disappoint if you’re in a hurry or very particular about consistency.

Summary based on 87 reviews.
4.2
124 evaluations
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Reviews / Ratings for Restaurant Paulo & Suzanne

Photo of Saoud Obaid
19 Oct 2026
Source: Google
5.0

Big thanks for the guy who works at the window

Service
Photo of Anam anand
18 Oct 2026
Source: Google
5.0

Great service and delicious food! 😊 I visited on monday. The guy working at the window was really friendly, helpful, and welcoming. The service was quick and smooth, and everything tasted amazing. You can tell they care about their customers and provide good service. Definitely a great experience overall. Highly recommend! ⭐⭐⭐⭐⭐

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Photo of Aseem Anand
17 Oct 2026
Source: Google
5.0

I tried the pepper sauce poutine and veggie burger at Paulo & Suzanne Restaurant, and both were delicious! The poutine was tasty and satisfying, and the veggie burger was a great option. Overall, a good experience with flavorful food. Would definitely recommend giving them a try!

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Photo of RT Raj
17 Oct 2026
Source: Google
5.0

If you're looking for the best poutine in Montreal, Paulo & Suzanne is definitely a must-visit! 🍟🔥 The poutine is absolutely delicious, with crispy fries, rich gravy, and perfectly melted cheese. Every bite is full of flavor! The food is amazing, the portions are satisfying, and the overall experience is fantastic. If you're a poutine lover, you definitely need to try this place. Highly recommended for anyone looking to enjoy authentic, delicious poutine in Montreal! One of the best spots in Montreal for poutine! 🇨🇦❤️

Photo of Rada Bou
16 Oct 2026
Source: Google
1.0

They lie about their open time

Logo of Restaurant Paulo & Suzanne
Restaurant response
Response added on 16 Oct 2026
Hi Rada, We close every night at 3:00 AM. However, if we haven’t had a single customer since 2:00 AM, we close the doors at 2:50 AM to allow our staff to start preparing for closing. Can you please let us know what happened? You can reach us at [email protected]. Thank you
Photo of Ivan Milovic
13 Oct 2026
Source: Google
1.7

Rude guy working at the window and lots of mosquitoes by the window too and the food was mid

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Photo of Fadi Bou
12 Oct 2026
Source: Google
3.3

Good restaurant for a late night snack

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Photo of Tammy Adolph
11 Oct 2026
Source: Google
5.0

This was my only poutine experience visiting Montreal and they nailed it! Best poutine I’ve ever had.

Cooking
Photo of Michelangelo D
30 Sep 2026
Source: Google
5.0

The best hamburger place hands down and great service. Try it and you won't regret forget about your diet.

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Photo of Mackenzie Schwartz
29 Sep 2026
Source: Google
1.0

Guy at the window is very rude

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Cooking
Logo of Restaurant Paulo & Suzanne
Restaurant response
Response added on 4 Oct 2026
Hi Mackenzie, We’re sorry to hear you had a bad experience. Could you please let us know the date and approximate time of your visit so we can look into what happened? We’ve been serving our customers for 46 years, and our food and service are very important to us. We’d really appreciate the chance to understand what happened and make things right. Please email us at [email protected]. We’d love to speak with you and hopefully have you back again. Alexia
Photo of Jor Mar
25 Sep 2026
Source: Google
5.0

Great place for a midnight sandwiches

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Photo of Rimane E
23 Sep 2026
Source: Google
1.0

Not what it used to be service prices and food quality Got major food poisoning. Never going back

Logo of Restaurant Paulo & Suzanne
Restaurant response
Response added on 24 Sep 2026
Hi Rimane, As a frequent customer, we’re truly sorry to hear that you didn’t enjoy your recent experience with us. We were especially disappointed to see this review, particularly because you’ve visited us many times before and, until now, you had never left us a 4- or 5-star review. Regarding your comment about the food, we take anything involving food safety very seriously. We purchase our ingredients fresh on a regular basis, have a high turnover of food, and follow strict food-handling procedures. We also have MAPAQ agents visiting the restaurant regularly to ensure we are following all the required procedures. We would really like to understand what happened and look into this properly. Could you please email us at [email protected] with the date and approximate time of your visit, along with any details you can share about what happened? This will allow us to speak with our team and verify exactly what happened, because you should always be receiving great food and service when you come to us. Our food and service are 100% guaranteed, and we truly strive to make sure every customer leaves happy and satisfied. We can’t wait to hear from you and learn more about what happened. We truly appreciate your feedback and look forward to hearing from you. Thank you
Photo of Arnab RS
15 Sep 2026
Source: Google
4.3

I had their Poutine La Fajita. great portion for the price, tasted amazing. but the fact that you have to order online if you want to pay by debit/credit card is pretty annoying

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Photo of John Bowman
10 Sep 2026
Source: Google
5.0

The Best Poutine I have ever had , I have tried many and by far this place wins everytime . Great spot tucked away on Gouin . All the food here is good . This is not a 5 star restaurant don't review it as one . This Restaurant is awesome .

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Photo of S R
6 Sep 2026
Source: Google
4.7

Loved the food here! The poutine was super rich and flavorful. Highly recommend checking them out if you're craving classic comfort food in Montreal!

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Photo of Stephanie Hadchiti
5 Sep 2026
Source: Google
5.0

Best poutine spot in Montreal! You should definitely try “la québécoise” poutine 🤩

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Photo of Thalee Bergeron
5 Sep 2026
Source: Google
4.0

LOVE LOVE their burgers!!! Fries still too small and not crispy enough. RECOMMEND!!

Cooking
Photo of Greg Reeves
4 Sep 2026
Source: Google
4.7

Great place, nice looking! Super good Italian poutine, sauce super tasty, proper squick squick cheese that does not melt!!! Would be 5 stars, but they did not put enough cheese on my poutine, 4 stars!

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Photo of Veronika Deluxe
2 Sep 2026
Source: Google
1.0

Not friendly, rude and unprofessional. I came to buy hot dogs at my break. I ordered but they didn't start to cook it. I asked why but all the 3 cashiers ignored me when I tried to talk because I did not understood what they ask and asked for french speaking person. I leaved hungry! Last time here. Pretty sure that the goob reviews are all bots ! The owner seems to justify employees behavior by shifting the blame without looking what they did. I tried to reach them, the owners asked my phone and mail by Instagram, but they never reached me to clear the situation. It shows that they doesn't care. Now I visit an other place where the staff is always gentle and attentive and where I don't need to contact the owner to be served.

Logo of Restaurant Paulo & Suzanne
Restaurant response
Response added on 3 Sep 2026
Hi Veronika, We noticed that this is the second time you have posted this review. You originally posted a similar review on July 17 and later deleted it before posting again. We would like to clarify a few things about what happened when you came in, because we truly do care about our customers and take situations like this seriously. When you ordered your hot dogs, three different members of our staff tried to explain to you, first in French and then in English, the different options, whether you wanted them toasted or grilled. Unfortunately, there was a misunderstanding, and our staff tried several times to explain the choices to you. We reviewed the camera footage afterward. From what we saw, our employees were genuinely trying to communicate with you, while you were becoming understandably impatient because of the misunderstanding. We are sorry that the interaction left you feeling upset, as that was never our intention. Regarding contacting you, you never initially tried to contact us directly. In fact, we were the ones trying to reach you. We asked you for your phone number and email through Facebook and Instagram because we genuinely wanted to speak with you directly, especially since you had also shared your experience across multiple social media platforms. You responded four days later, and unfortunately, we did not see your message when it came in. We are truly sorry about that, because we would have preferred to have the opportunity to speak with you directly and understand your concerns.
 Paulo et Suzanne is a family business that has been serving the community for over 46 years, and we genuinely care about our customers. We know we are not perfect, and we are always willing to listen when someone has a negative experience and see where we can improve. We are sorry that you left unhappy, and we truly wish we could have resolved this misunderstanding with you directly.
Photo of Ashley Portillo
30 Aug 2026
Source: Google
3.3

It has become my favorite fast/ greasy food for when I'm craving something greasy

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Photo of L. G.
29 Aug 2026
Source: Google
5.0

Best poutine in town!!

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Photo of Puzanat Jabourian
27 Aug 2026
Source: Google
4.7

One of my top three favourite poutine spots in Montreal. The service is always friendly, the portions are big and hearty, and they offer a great variety of poutines

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Photo of Steven B.H
25 Aug 2026
Source: Google
3.0

Disappointing after 25 years I’ve been a customer of Paolo & Suzanne for 25 years, so it’s honestly disappointing to see how much the portions have changed over time. The portions have noticeably decreased, and the smoked meat is probably half—or even a quarter—of what it used to be. For a long-time customer, it’s hard not to notice the difference, especially when you remember what you used to get for your money. I understand that costs have increased, but when both the portions and the overall value decrease, it really affects the experience. I’d love to be able to continue supporting a place I’ve enjoyed for so many years, but I also want to feel like I’m getting a fair value for what I pay. Ps: the 2nd photo is the image on the menu

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Photo of Farah Kandil
19 Aug 2026
Source: Google
4.3

I, for some stupid reason, decided to walk all the way from Old Montreal to here instead of smarter choices like taking transit, to try what I had heard was some of the best poutine you can get in the city. Maybe this is because I am already from Canada, and have had plenty of poutine elsewhere, but dare I say.. it was just very normal poutine. Not very memorable. It tasted fine, but nothing much to say besides that. Besides that, portion size was great for the price + The cheese curds were the best part. Super squeaky!

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Photo of Bastien Anderson
18 Aug 2026
Source: Google
5.0

Nice place good music. Highly recommend.

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Opening hours

Dining room
  • Sunday 00:00 - 23:59
  • Monday 09:00 - 03:00
  • Tuesday 09:00 - 03:00
  • Wednesday 09:00 - 03:00
  • Thursday 09:00 - 03:00
  • Friday 09:00 - 00:00
  • Saturday 00:00 - 23:59

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