4.3
56 evaluations
Add your review
Review summary

What guests say about Restaurant Paulo & Suzanne

Restaurant Paulo & Suzanne is appreciated for its poutines, hot dogs, and burgers, with several reviews highlighting generous portions and a classic snack-bar atmosphere. Service is often described as warm and fast, but a few customers also report long waits, incorrect orders, and sometimes confusing opening hours. Note: several reviews mention cash only payment.

Summary based on 45 reviews.

Reviews / Ratings for Restaurant Paulo & Suzanne

Photo of yescat
4 Jun 2026
Source: Google
5.0

Amazing food, sucks that you cannot pay card..

Photo of Aristofanis Soulikias
3 Jun 2026
Source: Google
4.3

Whether sitting outside under the maple tree on a hot afternoon, looking out to leafy Gouin boulevard and the historic Sacre-Coeur hospital or cozying at the booths inside late at night, Paulo & Suzanne is my little oasis of comfort in Cartierville. Even the lesser known choice of coffee and waffle with syrup hits the mark for me. One small suggestion would be to treat those who sit on the terrace as terrace customers and not take-away ones, so as to avoid the unecessary packaging. Overall, a vibrant and friendly neighbourhood business where hunger is duly satisfied!

Service
Cooking
Atmosphere
Photo of Najla Mohmand
26 May 2026
Source: Google
5.0

Nice and respectful stuff 👏

Service
Cooking
Atmosphere
Photo of Fanny Luk
24 May 2026
Source: Google
4.3

We ordered takeout. We ordered La Philly Bomb poutine and a regular poutine and the Grilled Cheese Diablo. The grilled cheese was pretty good. However, the star was definitely the poutine. Both poutines that we ordered were excellent. The gravy was just right. Some gravies from different establishments are too salty, but this gravy hit the spot. We would definitely come back again.

Service
Cooking
Atmosphere
Photo of Olurotimi Ani
23 May 2026
Source: Google
5.0

Good food. Good people 💯

Service
Cooking
Atmosphere
Photo of Roumz With A View
20 May 2026
Source: Google
4.7

This place has been my go-to spot every time I’m in town for years. The burgers are absolutely incredible, the poutines are always loaded and delicious, and their grilled cheese sandwiches hit the spot every single time. Been going there since the late 90’s but It’s actually tied to one of the biggest memories of my life; back in 2009, when my wife’s water broke with our second son, we stopped here at midnight for a quick burger before rushing across the street to the hospital for the birth. That memory alone makes this place special to me, but the consistently amazing food is what keeps me coming back. I no longer live in Montreal but when I’m in town it’s always a must. Reason it’s not 5 stars is because it’s a cash only restaurant. No debit and no credit which is super duper inconvenient and annoying. They do have an ATM but no one wants to put their debit card in a shady ATM machine nowadays. We’re in 2026 guys! Get with the times.

Service
Cooking
Atmosphere
Photo of Hamza Khaled
20 May 2026
Source: Google
5.0

Miss this place

Service
Cooking
Atmosphere
Photo of SEBASTIEN BOURGEOIS
20 May 2026
Source: Google
1.0

I’ve been a customer here for decades and i can confirm this place is not like it used to be! Everytime i order a poutine its never the same as everyday, sometimes burned fries, sometimes not enough sauce, sometimes too much. Today i just ordered a regular poutine and they gave me a “soup poutine” to much sauce. Also i called for it to be ready but they still made me wait without preparing it.

Service
Cooking
Logo of Restaurant Paulo & Suzanne
Restaurant response
Response added on 20 May 2026
Hi Sebastien, We’re very sorry to hear this, especially from someone who has been coming here for decades. We completely understand your frustration and agree that consistency is important. Your poutine should have been ready when you arrived, and we apologize for the wait. We also recently hired a two new staff members for the summer season, and yesterday one of our newer employees unfortunately added too much sauce to the poutine. We will definitely address this with our team. As for our fries, they are still freshly cut and prepared every single day, same as always. We’ve been the same owners for the past 20 years and always strive for quality and good service. Please email us at [email protected] we would truly love to meet you in person and speak with you, as our customers are very important to us. Thanks for your loyalty, Alexia
Photo of Peter Alifragis
17 May 2026
Source: Google
4.7

Amazing food Paul great cook Great service

Service
Cooking
Atmosphere
Photo of jackk
16 May 2026
Source: Google
2.3

Orderered for take out and It was long like 20 min to wait for the poutine

Service
Cooking
Atmosphere
Photo of Nancy Bento
13 May 2026
Source: Google
3.0

Aside from good food, unfortunately not much being done when it comes to reducing waste and recycling. Poutine is packaged in double plastic covers and plastic utensils. No recycling bins on site for those eating on the patio. Straws are still plastic!

Service
Cooking
Atmosphere
Photo of Hamza Sabr
12 May 2026
Source: Google
5.0

Good service

Photo of Yasin Özkan
11 May 2026
Source: Google
4.3

I ate beef and chicken fajita poutine for the first time. The amount of pain was small. It wasn’t too painful. The portion amount was ideal. The sauce and potatoes were good. It was delicious and I liked it. I recommend them

Service
Cooking
Atmosphere
Photo of Dépanneur Premier
11 May 2026
Source: Google
5.0

All time busi

Service
Cooking
Atmosphere
Photo of Lucie DS
10 May 2026
Source: Google
5.0

Love this place

Service
Cooking
Atmosphere
Photo of Frédérick Richard
8 May 2026
Source: Google
5.0

This place is old and awesome! quality ingredients. Poutine is great and so are the hotdogs. Cash only

Service
Cooking
Atmosphere
Photo of Erik C
7 May 2026
Source: Google
4.3

Very good classic poutine and steamy Hotdogs. A classic quebec staple. The sauce was tasty, the fries where excellent and of course the squeaky cheese. I will definitely go back and try the specialty poutines. Don't forget to bring cash as they only except cash.

Service
Cooking
Atmosphere
Photo of Sam Cholakian
25 Apr 2026
Source: Google
4.0

Junk food, cash only cantine, the good news is its open 24h for after party people , but not recommended before party unless you have a bottle of perfume in your car .

Service
Cooking
Atmosphere
Photo of NLC
22 Apr 2026
Source: Google
2.3

Poutine was just ok. Not worthy of high praise. I will note their ticketing system is flawed if it takes them 30 minuites to make a poutine to go.

Service
Cooking
Atmosphere
Logo of Restaurant Paulo & Suzanne
Restaurant response
Response added on 13 May 2026
Hi NLC, We are very sorry to hear about your experience at Paulo & Suzanne. We agree that 40 minutes can feel long for a poutine. However, depending on the time of your visit, especially during late night rush hours, the restaurant can become extremely busy very quickly. As a small restaurant, we do our best to serve every customer as fast as possible while still preparing everything fresh. Regarding the extra cheese curds, unfortunately we do not serve extra cheese in cups. Our cheese curds are pre portioned in separate bags, and when a customer orders extra cheese, it is normally added directly on top of or inside the poutine. If requested on the side, we leave the cheese in the original bag, but we do not provide separate cups for it. We would genuinely like to better understand what happened during your visit. Please feel free to email us at [email protected] with the date and approximate time of your visit so we can look into the situation further. Thank you for your support, Alexia Owner
Photo of Johnny Daoud
19 Apr 2026
Source: Google
5.0

Wow amazing!

Service
Cooking
Atmosphere
Photo of Jessica nabhan
10 Apr 2026
Source: Google
1.0

I can’t comment on the service or the atmosphere since i ordered online but as for the food it is so greasy, normally i wouldn’t comment but i ordered the 3D burger, didn’t finish it all and my stomach hurt so bad, i don’t recommend I don’t know if the food being bad is a delivery thing since most 5 star reviews for the food are in place

Cooking
Photo of nick PANAGI
31 Mar 2026
Source: Google
5.0

Friendly, food was good. We'll definitely go back

Service
Cooking
Atmosphere
Photo of Layo Alaga
25 Mar 2026
Source: Google
5.0

Seriously wonderful poutine and classic grill food. Its on the priceier side but this is also due to the ginormous portions of delicious and savoury food they provide. The restaurant is also similarly small and cozy with good service. Great spot if you want to indulge in a bunch of poutine and burgers.

Service
Cooking
Atmosphere
Photo of Madison Bryan
23 Mar 2026
Source: Google
5.0

We traveled across town to try this place and man it was worth it, such a cute little shop and I got the poutine with pasta sauce and Italian sausages, it was delicious! Worth the trip over there!It is cash only heads up!

Service
Cooking
Atmosphere
Photo of Atlas21
22 Mar 2026
Source: Google
4.3

Great spot that’s been in the neighborhood for a long time. I love the Royal burger — it even comes with fries and an egg.

Service
Cooking
Atmosphere

Reviews are also available in French.

See reviews in French

Add a review

Share your experience in seconds.

0/500
Your review will be published immediately.

Opening hours

Dining room
  • Sunday 00:00 - 23:59
  • Monday 10:00 - 03:00
  • Tuesday 10:00 - 03:00
  • Wednesday 10:00 - 03:00
  • Thursday 10:00 - 03:00
  • Friday 10:00 - 00:00
  • Saturday 00:00 - 23:59

Missing information?

Help us improve this restaurant profile.

Update the profile