12 Apr 2026
Source: Google
Today, we had a terrible experience with the waitress Carine. This is the second time we’ve encountered such poor service and attitude in our current living situation. She interrupted our conversation and was generally rude. Because of the awful service, I didn’t tip her, and she was furious. I don’t understand why people are hired without truly good service and attitude. It’s not fair that in this restaurant they treat Québécois customers better, because the service they receive is very different from that given to any other immigrant. Honestly, I like the food at Normandin, but I don’t recommend the one in Charlesbourg especially not with this waitress.
Service
Cooking
Atmosphere
Restaurant response
Response added on 12 Apr 2026
Hello Oscar,
Thank you for taking the time to share your experience.
We would like to assure you that we do not tolerate any form of different treatment toward our customers. All of our guests are welcomed with the same respect and attention, without exception.
The restaurant manager would like to follow up with you to better understand the situation and take the necessary corrective actions. We therefore invite you to contact them directly at 418-627-1420 or reach out to our customer service team at the following email address: [email protected].
Thank you again for your feedback, which helps us improve.
Sincerely,
The Normandin Team