Reviews for Restaurant Louisinana - Page 4

Name: Restaurant Louisinana
Address: 140 Prom. Du Centropolis, Laval, Quebec, H7T 2Z6
Telephone: 4502332321
Rating: 4.6

paun miah (1 review)

22 Dec 2025

Source: Google

1.0

at first everything was going super well and we were having a great time. then came the time to pay and i didn’t leave a tip as i am still a minor who doesn’t work so i didn’t have much money and my parents weren’t there to pay for me. a worker went to my table with and asked if the service was okay since i didn’t leave a tip and i told her the reason k didn’t leave a tip and said that everything was fine and said sorry for the confusion, yet she decided to say that i should still leave a tip by saying that if i don’t leave a tip she had to pay a sum of money to the restaurant which is not true. then she had the audacity to tell my aunts to pay a tip. mind you it is not an obligation. then she gave my aunt a dirty look and my cousin as well. if you’re in a workplace you should stay professional. i had nothing bad to say until this happened because she just kept insisting that i had to tip her after i said i was a minor and don’t have much money. personally i don’t think she should’ve came to ask for a tip because i didn’t give one. anyways this really disappointed me.

Service

Restaurant response

Response added on 22 Dec 2025

Bonjour, Merci d’avoir pris le temps de partager votre expérience en détail. Nous sommes heureux d’apprendre que, jusqu’au moment du paiement, votre soirée se déroulait très bien et que vous aviez apprécié votre moment chez nous. Nous tenons toutefois à être très clairs : le pourboire n’est jamais obligatoire. Aucune situation ne justifie qu’un membre de notre équipe insiste, exerce une pression ou donne l’impression qu’un client doit payer un pourboire, encore moins en invoquant une information inexacte. Le comportement que vous décrivez ne reflète ni nos valeurs ni les standards de professionnalisme que nous exigeons au sein de notre établissement. Nous sommes sincèrement désolés que cette situation ait terni votre expérience, d’autant plus après que vous ayez expliqué votre situation de manière respectueuse. Ce commentaire est pris très au sérieux et sera traité en interne afin que ce genre de situation ne se reproduise pas. Si vous ou votre famille souhaitez nous contacter directement pour en discuter davantage, vous pouvez nous écrire à [email protected]. Vos retours sont importants pour nous et nous aident à nous améliorer continuellement. Cordialement, L’équipe LouisiNANA 🦐💜🎷

queen sassou (2 reviews)

21 Dec 2025

Source: Google

2.7

Beautiful place and food was good. But our evening was ruined by the by the so called assistant manager coming up to a 14 year demanding a tip instead of at least bringing up the situation to an adult of the group. She 100% ruined the experience with her attitude.

Service

Cooking

Atmosphere

Restaurant response

Response added on 22 Dec 2025

Hello Queen, Thank you for taking the time to share your experience. We are glad to hear that you enjoyed the atmosphere and the quality of the food. We are, however, truly sorry to learn that your evening was negatively impacted by an inappropriate interaction. We want to be very clear: tipping is never mandatory, and it is completely unacceptable for any member of our team to address a minor in this manner or to apply pressure regarding gratuity. This behavior does not reflect our values or the standards of professionalism we expect from our staff, especially from someone in a supervisory role. The situation you described is being taken very seriously and will be addressed internally to ensure it does not happen again. We sincerely regret that this incident overshadowed what should have been an enjoyable experience from start to finish. If you would like to share additional details or speak directly with management, please feel free to contact us at [email protected] . Your feedback is important to us and helps us improve. Kind regards, The LouisiNANA Team 🦐💜🎷

Jonathan Yaiche (2 reviews)

21 Dec 2025

Source: Google

5.0

Amazing experience, food and service were on point. The decor is just insane, music is excellent. One of the top experience i had in a long time. Her waitress Rose was amazing.

Service

Cooking

Atmosphere

Restaurant response

Response added on 3 Jan 2026

Hello Jonathan, Thank you so much for this fantastic review. We’re thrilled to hear that the food, service, décor, and music all came together to create such a memorable experience for you. Being described as one of your top experiences in a long time truly means a lot to us. We’ll be sure to share your kind words with Rose for her amazing service. Looking forward to welcoming you back 🦐🎷💜 The LouisiNANA Team

Anna (10 reviews)

21 Dec 2025

Source: Google

2.0

One thing for sure I will never go back there. We were group of 8 we spend 1000$ food it wasn’t that good for the price. Service was ok we had reservation at 5:30. The waiter was rushing us to order. every 2 minutes she was asking if we were ready to order. They don’t have English manu so we had guests that didn’t understand the Franch manu. We orderd anyhow 2 hours later the waiter came and asked us to leave She said that tabel was reserved for group of 8 people at 7:30 crazy stuf I’m sorry guys first time customer and last time I go to this place.

Service

Cooking

Atmosphere

Restaurant response

Response added on 3 Jan 2026

Hello Anna, Thank you for taking the time to share your experience. We’re truly sorry to hear that your first visit did not meet your expectations, especially given the size of your group and the occasion. We regret if the pacing of the service felt rushed and if the reservation timing was not communicated clearly. This is certainly not the type of experience we want our guests to have. We also acknowledge your comment regarding language accessibility and understand how this could have caused discomfort for part of your group. Your feedback has been shared with our management team so we can review our reservation flow, service timing, and guest communication to avoid situations like this in the future. We appreciate you bringing these concerns to our attention, as they help us identify areas where we must improve. Sincerely, 🦐🎷💜 The LouisiNANA Team

Sabrina (3 reviews)

20 Dec 2025

Source: Google

5.0

Thank you Demi, you saved the night

Service

Cooking

Atmosphere

Création Musique M.P (1 review)

20 Dec 2025

Source: Google

5.0

Good service with DEMI our server the 5 stars are for her service and her kind personality

Service

Cooking

Atmosphere

Restaurant response

Response added on 3 Jan 2026

Hello, Thank you very much for your kind words. We’re delighted to hear that Demi’s service and warm personality made such a positive impression during your visit. Your compliments will definitely be shared with her. We truly appreciate your feedback 🦐🎷💜 The LouisiNANA Team

AHK1758 (1 review)

20 Dec 2025

Source: Google

5.0

Great service Demi

Service

Cooking

Atmosphere

Restaurant response

Response added on 3 Jan 2026

Hello, Thank you for your feedback! We’re happy to hear that Demi’s service made your visit enjoyable. Hope to welcome you again soon 🦐🎷💜 The LouisiNANA Team

Alexandra Bergevin (15 reviews)

20 Dec 2025

Source: Google

5.0

Nathaniel & Shnaica SUPER SERVICE !

Service

Cooking

Atmosphere

Restaurant response

Response added on 3 Jan 2026

Bonjour Alexandra, Merci beaucoup pour votre excellent retour ! Nous sommes ravis de lire que Nathaniel et Shnaica vous ont offert un super service. Au plaisir de vous recevoir à nouveau 🦐🎷💜 L’équipe du LouisiNANA

Eugénie G (28 reviews)

20 Dec 2025

Source: Google

4.3

I regret not taking pictures of the other food because the portion were big. I love everything New orleans and this did not disappoint. The decor is amazing. The food was delicious. Honestly that jerk chicken was out of this world. I took a small Ceasar salad and it was bigger then my face. Great vibe honestly. Friendly staff, Deni was our waitress. Great service

Service

Cooking

Atmosphere

Restaurant response

Response added on 3 Jan 2026

Hello Eugénie, Thank you so much for sharing such a detailed and positive review! We’re thrilled to hear that the New Orleans vibe, décor, and generous portions lived up to your expectations — and that the jerk chicken made such an impression. We’ll be happy to pass along your kind words to Demi for her friendly and attentive service. Hope to welcome you back soon 🦐🎷💜 The LouisiNANA Team

Didoungou espoire (27 reviews)

20 Dec 2025

Source: Google

5.0

the vibes, the decor , everything was stunning 🥰 and the food and the drinks were really good and the portions were enough. Also very satisfied of the service thanks Demi for your service🥰

Service

Cooking

Atmosphere

Laury Rosembert (2 reviews)

20 Dec 2025

Source: Google

5.0

Demi was very approachable, nice and smiley. I highly recommend her

Service

Cooking

Atmosphere

Alexandre Girard (1 review)

20 Dec 2025

Source: Google

5.0

Good service with Demi.

Service

Cooking

Atmosphere

Restaurant response

Response added on 20 Dec 2025

Merci beaucoup Alexandre pour votre commentaire ! Nous sommes heureux de savoir que vous avez apprécié le service lors de votre visite. Au plaisir de vous accueillir de nouveau très bientôt. L’équipe du LouisiNANA 💜🦐🎷

katerina mekhail (4 reviews)

19 Dec 2025

Source: Google

5.0

Loved it and our waiter was so sweet!

Service

Cooking

Atmosphere

Restaurant response

Response added on 20 Dec 2025

Merci beaucoup Katerina pour votre gentil commentaire ! Nous sommes ravis d’apprendre que vous avez aimé votre expérience parmi nous. Votre satisfaction est très importante pour notre équipe. Au plaisir de vous accueillir à nouveau très bientôt ! L’équipe du LouisiNANA 💜🦐🎷

Joyce Oughourlian (5 reviews)

19 Dec 2025

Source: Google

5.0

Excellent service with demi

Service

Cooking

Atmosphere

Restaurant response

Response added on 20 Dec 2025

Merci beaucoup Joyce pour votre commentaire ! Nous sommes heureux de savoir que le service a contribué à rendre votre visite agréable. Au plaisir de vous accueillir à nouveau très bientôt ! L’équipe du LouisiNANA 💜🦐🎷

Tim Strimenopoulos (1 review)

19 Dec 2025

Source: Google

5.0

Excellent service with Demi food amazing!!

Service

Cooking

Atmosphere

Restaurant response

Response added on 20 Dec 2025

Merci beaucoup Tim pour votre excellent commentaire ! Nous sommes ravis que le service et la qualité de la cuisine aient contribué à une belle expérience. Au plaisir de vous accueillir de nouveau très bientôt ! L’équipe du LouisiNANA 💜🦐🎷

Meribel Gauthier (1 review)

19 Dec 2025

Source: Google

4.7

A little bit on the pricier side, but the cocktails were very good, the good was excellent and the service was want and welcoming!

Service

Cooking

Atmosphere

Restaurant response

Response added on 20 Dec 2025

Merci beaucoup Meribel pour votre retour détaillé ! Nous sommes ravis de savoir que la qualité des cocktails, de la cuisine et l’accueil ont contribué à une belle expérience. Nous apprécions également votre transparence concernant votre perception des prix; vos commentaires nous aident à mieux comprendre l’expérience globale de nos clients. Au plaisir de vous accueillir de nouveau ! L’équipe du LouisiNANA 💜🦐🎷

PlebausaurusRex (7 reviews)

19 Dec 2025

Source: Google

5.0

Great food, great atmosphere(the decor is crazy!!) great service from Demi!

Service

Cooking

Atmosphere

Restaurant response

Response added on 20 Dec 2025

Merci beaucoup PlebausaurusRex pour votre superbe commentaire ! Nous sommes ravis que la cuisine, l’ambiance et le décor aient autant marqué votre visite. C’est un plaisir de savoir que l’expérience globale vous a plu. Au plaisir de vous accueillir à nouveau très bientôt ! L’équipe du LouisiNANA 💜🦐🎷

Ricardo Chiappetta (1 review)

16 Dec 2025

Source: Google

3.0

Food is good but the service is horrible

Service

Cooking

Atmosphere

Restaurant response

Response added on 16 Dec 2025

Hello Ricardo, Thank you for leaving a review. We’re sorry to see that your experience was not positive despite the good food. If you’d like to share more details, you can write to us at [email protected] . We would truly like to understand what happened and see how we can improve. We would also love to invite you back to the restaurant and hope we can make things right. The LouisiNANA Team 💜🦐🎷

James Deko (5 reviews)

14 Dec 2025

Source: Google

5.0

Super nice decor, drinks were very good and the staff was sweet and welcoming. Overall great spot!

Restaurant response

Response added on 20 Dec 2025

Thank you so much James for your kind words! It’s a pleasure to know that you enjoyed the décor, the drinks, and the warm, welcoming atmosphere. We truly appreciate you taking the time to share your experience. We look forward to welcoming you again soon! The LouisiNANA Team 💜🦐🎷

Robert Minga (6 reviews)

13 Dec 2025

Source: Google

5.0

Felix was awesome. Super friendly, attentive, and just had an amazing vibe that made the whole experience better. He checked in at the right times, everything came out smoothly, and the service felt effortless. Would 100% want him as our server again

Service

Cooking

Atmosphere

Ken Jam (2 reviews)

13 Dec 2025

Source: Google

5.0

Felix provided great service and was a star providing drinks that were not on the menu but fit exactly to taste. He was attentive and provided great recommendations. The atmosphere was very welcoming there is music but not so loud you can’t hold a conversation. Great for couples, families and events of all kinds

Service

Cooking

Atmosphere

Martin Gurnagul (76 reviews)

13 Dec 2025

Source: Google

3.7

The decor and food here is top notch. The jerk chicken was well prepared and the red beans and rice were excellent. I was very disappointed by my whiskey sour however. It was far too sweet for my taste and not enough whiskey. For the price I paid, I would have appreciated a bit more alcohol.

Service

Cooking

Atmosphere

Restaurant response

Response added on 3 Jan 2026

Hello Martin, Thank you for taking the time to share your detailed feedback. We’re happy to hear that you enjoyed the décor and the food, especially the jerk chicken and the red beans and rice. We’re sorry to hear that your whiskey sour did not meet your expectations. Cocktail balance is something we take very seriously, and your comments regarding sweetness and alcohol strength have been shared with our bar team. We would truly appreciate the opportunity to make this right. If you’re open to it, we would be happy to welcome you back and invite you to enjoy a cocktail with our director, so we can personally ensure it’s prepared exactly to your taste. Please feel free to reach out to us at [email protected] so we can arrange a time that works for you. We hope to have the pleasure of welcoming you again soon. 🦐🎷💜 The LouisiNANA Team

Umut Güven (10 reviews)

13 Dec 2025

Source: Google

5.0

Definitely coming back, Felix killed it!

Service

Cooking

Atmosphere

Restaurant response

Response added on 20 Dec 2025

Thank you Umut for your great review! We’re glad to hear you had a positive experience and that everything came together for an enjoyable visit. We truly appreciate you taking the time to share your feedback and look forward to welcoming you back soon. — The LouisiNANA Team 💜🦐🎷

Raymond Parker (30 reviews)

12 Dec 2025

Source: Google

5.0

Demi was the best 10 10

Service

Cooking

Atmosphere

Restaurant response

Response added on 20 Dec 2025

Thank you Raymond for your great review! We’re glad to hear you had an excellent experience and appreciate you taking the time to share your feedback. We look forward to welcoming you back again soon. — The LouisiNANA Team 💜🦐🎷

Philippe Czerwinski (6 reviews)

12 Dec 2025

Source: Google

5.0

Although there was a considerable wait for our reserved table, the entire team went above and beyond to right the wrong…especially Demi! She was amazing!

Service

Cooking

Atmosphere

Restaurant response

Response added on 20 Dec 2025

Thank you Philippe for sharing your experience. We appreciate your patience regarding the wait and are happy to know that our team was able to turn things around and make your visit enjoyable. Creating a positive experience, even when challenges arise, is very important to us. We look forward to welcoming you back again soon. — The LouisiNANA Team 💜🦐🎷

Restaurant Louisinana

Reviews / Ratings for Restaurant Louisinana

Add a review

Opening hours

Features

Missing information?