Reviews for Restaurant Louisinana - Page 2

Name: Restaurant Louisinana
Address: 140 Prom. Du Centropolis, Laval, Quebec, H7T 2Z6
Telephone: 4502332321
Rating: 4.6

Gass Gassbb (1 review)

9 Jan 2026

Source: Google

5.0

Noemie was the best she served us today and it was my birthday! Keep up an amazing job!!! Ask for Noemie!!

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Mel (1 review)

8 Jan 2026

Source: Google

1.0

This restaurant is overhyped! Food is overpriced and not tasty. I changed plates and the second was as bad as the first and no proper attention to customer. The supervisor who is a black man went in the back and I heard them saying that I was tripping and everything tasted good, not knowing that I could hear them since I’m near the kitchen. If the food was good I would not complain in the first place. Horrible experience and they tried to cover their mistake with free coffee shot. Never coming back here

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Wisore / (2 reviews)

6 Jan 2026

Source: Google

3.0

Not my first time coming at Louisinana, the food and atmosphere was great nothing to complain about. The waiter was not the best. When he was talking to us he sounded too neutral as if he was annoyed to serve us (not a single smile) He made us wait for the bill for almost 20 minutes while he had time to chat with the bartender but not to check on customers? Still left a tip but honestly felt forced to leave one. Don’t know if I’ll come back again..

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Frank I (67 reviews)

4 Jan 2026

Source: Google

3.0

Went with another couple on a Friday night. 8:30 reservation Parking** was full and had to park at the nearby cinema, the atmosphere** was very nice, but a little too loud for me. but i understand that the environment is musical. the food** was good , but the service** was not good, the waiter was polite but it would have been great if he was bilingual, we had a 2 course meal (appetizers and main course) they took away our plates and utensils after the appetizers, we waited a very very long time between courses and when they brought the main course they forgot to give us utensils which was quite frustrating. the waiter placed utensils directly on the table and didn't notice that we didn't have napkins, when I asked for napkins the waiter give us 3 napkins --- we were 4 people -- this is a staff management/workflow issue that i hope they resolve. the price** was ok for what we got. I saw on the entrance door that they are affiliated to some other restaurants (Jack Flat BBQ and Sergiolino ) , I most probably won't go back. -- I probably won't go to the affiliated restaurants either, since they are probably managed the same way (service wise) added note --Jan 2026 -- the vendor asked that I get back to them about my review -- i did respond to them but they never got back to me -- i'm not looking for any freebies-- i just wanted to warn the public about the terrible service.

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Restaurant response

Response added on 7 Dec 2025

Hi Frank, Thank you for taking the time to share such a detailed review. We’re truly sorry that several aspects of your visit did not meet expectations. The long wait between courses, the missing utensils and napkins, and the way the situation was handled are not the standards we aim to uphold. We completely understand your frustration, and your comments will be reviewed with our team so these issues can be corrected. We’re glad to hear that you enjoyed the atmosphere and the food, but we recognize that the service experience affected your overall impression. We would appreciate the opportunity to speak with you directly and understand the situation further. If you’re open to it, you can reach us at [email protected] and our director will personally follow up with you so we can make this right. Thank you again for your feedback, and we hope you’ll consider giving us another chance in the future. L'équipe du LouisiNANA 💜🦐🎷

Roberto Moran (21 reviews)

2 Jan 2026

Source: Google

5.0

Second time dining at this place and it does not disappoint!! The flavors are on point with just the right amount of spice. You want to eat some cajun in an place that gives you southern classy vibes, this is it! You gotta try sticky toffee pacane pudding with rhum!!!

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Restaurant response

Response added on 3 Jan 2026

Hello Roberto, Thank you very much for dining with us again and for such a great review! We’re thrilled to hear that the flavors, spice level, and ambiance hit the mark and delivered the southern classy vibes you were looking for. Excellent choice on the sticky toffee pecan pudding with rum — it’s definitely a guest favorite. We look forward to welcoming you back again soon 🦐🎷💜 The LouisiNANA Team

Julissa Genao Sanchez (11 reviews)

31 Dec 2025

Source: Google

2.3

Tried this place for my birthday and unfortunately I was disappointed! Our waiter was constantly being followed by who I assumed to be his manager and that person did not smile once! It was quite awkward. The food took a very long time to come out of the kitchen and when it finally got to the table, it was not hot!

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Restaurant response

Response added on 3 Jan 2026

Hello Julissa, Thank you for taking the time to share your feedback, and we are sorry to hear that your birthday visit did not fully meet your expectations. Our management team is present to support and coach our servers to ensure everything runs smoothly throughout service. We are sorry if this created any discomfort or had a negative impact on your evening, as this is always done with our guests’ experience in mind. We also regret the wait time and the temperature of the food when it reached your table, as this does not reflect the standards we strive to maintain. Your comments have been shared with our team so we can continue to improve. If you would like to discuss your experience further, please feel free to contact us at [email protected] . Sincerely, 🦐🎷💜 The LouisiNANA Team

Nathan Kalantzis (1 review)

30 Dec 2025

Source: Google

4.0

Place has very good food and a nice ambiance, would definitely recommend to a friend. If you’re planning to get entrees, get the jambalaya balls, you won’t be disappointed. Noemy was very welcoming and very quick.

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Restaurant response

Response added on 3 Jan 2026

Hello Nathan, Thank you very much for your kind words and for the recommendation! We’re happy to hear you enjoyed the food and ambiance, and we’re especially glad you loved the jambalaya balls — great choice. We’ll also be sure to pass along your compliments to Noémy for her warm and efficient service. We look forward to welcoming you again 🦐🎷💜 The LouisiNANA Team

Fatima Diene (25 reviews)

30 Dec 2025

Source: Google

5.0

Noemy was absolutely lovely! Great ambiance and great service (:

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Restaurant response

Response added on 3 Jan 2026

Hello Fatima, Thank you so much for your kind words! We’re delighted to hear that Noémy made your visit special and that you enjoyed the ambiance and service. Hope to see you again soon 🦐🎷💜 The LouisiNANA Team

Calvin Chin (11 reviews)

26 Dec 2025

Source: Google

5.0

Great food and service..Definitely going back

Restaurant response

Response added on 3 Jan 2026

Hello Calvin, Thank you for the great feedback! We’re happy to hear you enjoyed both the food and the service, and we’ll be glad to welcome you back. See you again soon 🦐🎷💜 The LouisiNANA Team

Judy Yu (27 reviews)

26 Dec 2025

Source: Google

5.0

Rockefeller Osyter was so good!!!!! The warm beignet was very good too!!

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Restaurant response

Response added on 3 Jan 2026

Hello Judy, Thank you so much for the great feedback! We’re thrilled to hear you loved the Rockefeller oysters and the warm beignets. Glad you enjoyed your time with us 🦐🎷💜 The LouisiNANA Team

Celina Mungroo (39 reviews)

23 Dec 2025

Source: Google

3.3

The food was good. A bit pricey for the portion. The decor was nice. The ambiance matched. However the service was lacking. It took awhile to get the food and we didnt get it all at once. It took even longer to get the bill. I might go back, their calamari was very fresh.

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Restaurant response

Response added on 3 Jan 2026

Hello Celina, Thank you for taking the time to share your feedback. We’re glad to hear that you enjoyed the food, the décor, and the overall ambiance, and that the calamari stood out as a highlight of your visit. We do regret the delays you experienced with the service, including the timing of the dishes and the wait for the bill. This is not the experience we aim to provide, and your comments have been shared with our team so we can address these points and improve consistency. We appreciate your honesty and hope we’ll have the opportunity to offer you a smoother experience on a future visit. Thank you for your visit 🦐🎷💜 The LouisiNANA Team

paun miah (1 review)

22 Dec 2025

Source: Google

1.0

at first everything was going super well and we were having a great time. then came the time to pay and i didn’t leave a tip as i am still a minor who doesn’t work so i didn’t have much money and my parents weren’t there to pay for me. a worker went to my table with and asked if the service was okay since i didn’t leave a tip and i told her the reason k didn’t leave a tip and said that everything was fine and said sorry for the confusion, yet she decided to say that i should still leave a tip by saying that if i don’t leave a tip she had to pay a sum of money to the restaurant which is not true. then she had the audacity to tell my aunts to pay a tip. mind you it is not an obligation. then she gave my aunt a dirty look and my cousin as well. if you’re in a workplace you should stay professional. i had nothing bad to say until this happened because she just kept insisting that i had to tip her after i said i was a minor and don’t have much money. personally i don’t think she should’ve came to ask for a tip because i didn’t give one. anyways this really disappointed me.

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Restaurant response

Response added on 22 Dec 2025

Bonjour, Merci d’avoir pris le temps de partager votre expérience en détail. Nous sommes heureux d’apprendre que, jusqu’au moment du paiement, votre soirée se déroulait très bien et que vous aviez apprécié votre moment chez nous. Nous tenons toutefois à être très clairs : le pourboire n’est jamais obligatoire. Aucune situation ne justifie qu’un membre de notre équipe insiste, exerce une pression ou donne l’impression qu’un client doit payer un pourboire, encore moins en invoquant une information inexacte. Le comportement que vous décrivez ne reflète ni nos valeurs ni les standards de professionnalisme que nous exigeons au sein de notre établissement. Nous sommes sincèrement désolés que cette situation ait terni votre expérience, d’autant plus après que vous ayez expliqué votre situation de manière respectueuse. Ce commentaire est pris très au sérieux et sera traité en interne afin que ce genre de situation ne se reproduise pas. Si vous ou votre famille souhaitez nous contacter directement pour en discuter davantage, vous pouvez nous écrire à [email protected]. Vos retours sont importants pour nous et nous aident à nous améliorer continuellement. Cordialement, L’équipe LouisiNANA 🦐💜🎷

queen sassou (2 reviews)

21 Dec 2025

Source: Google

2.7

Beautiful place and food was good. But our evening was ruined by the by the so called assistant manager coming up to a 14 year demanding a tip instead of at least bringing up the situation to an adult of the group. She 100% ruined the experience with her attitude.

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Restaurant response

Response added on 22 Dec 2025

Hello Queen, Thank you for taking the time to share your experience. We are glad to hear that you enjoyed the atmosphere and the quality of the food. We are, however, truly sorry to learn that your evening was negatively impacted by an inappropriate interaction. We want to be very clear: tipping is never mandatory, and it is completely unacceptable for any member of our team to address a minor in this manner or to apply pressure regarding gratuity. This behavior does not reflect our values or the standards of professionalism we expect from our staff, especially from someone in a supervisory role. The situation you described is being taken very seriously and will be addressed internally to ensure it does not happen again. We sincerely regret that this incident overshadowed what should have been an enjoyable experience from start to finish. If you would like to share additional details or speak directly with management, please feel free to contact us at [email protected] . Your feedback is important to us and helps us improve. Kind regards, The LouisiNANA Team 🦐💜🎷

Jonathan Yaiche (2 reviews)

21 Dec 2025

Source: Google

5.0

Amazing experience, food and service were on point. The decor is just insane, music is excellent. One of the top experience i had in a long time. Her waitress Rose was amazing.

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Restaurant response

Response added on 3 Jan 2026

Hello Jonathan, Thank you so much for this fantastic review. We’re thrilled to hear that the food, service, décor, and music all came together to create such a memorable experience for you. Being described as one of your top experiences in a long time truly means a lot to us. We’ll be sure to share your kind words with Rose for her amazing service. Looking forward to welcoming you back 🦐🎷💜 The LouisiNANA Team

Anna (10 reviews)

21 Dec 2025

Source: Google

2.0

One thing for sure I will never go back there. We were group of 8 we spend 1000$ food it wasn’t that good for the price. Service was ok we had reservation at 5:30. The waiter was rushing us to order. every 2 minutes she was asking if we were ready to order. They don’t have English manu so we had guests that didn’t understand the Franch manu. We orderd anyhow 2 hours later the waiter came and asked us to leave She said that tabel was reserved for group of 8 people at 7:30 crazy stuf I’m sorry guys first time customer and last time I go to this place.

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Restaurant response

Response added on 3 Jan 2026

Hello Anna, Thank you for taking the time to share your experience. We’re truly sorry to hear that your first visit did not meet your expectations, especially given the size of your group and the occasion. We regret if the pacing of the service felt rushed and if the reservation timing was not communicated clearly. This is certainly not the type of experience we want our guests to have. We also acknowledge your comment regarding language accessibility and understand how this could have caused discomfort for part of your group. Your feedback has been shared with our management team so we can review our reservation flow, service timing, and guest communication to avoid situations like this in the future. We appreciate you bringing these concerns to our attention, as they help us identify areas where we must improve. Sincerely, 🦐🎷💜 The LouisiNANA Team

Sabrina (3 reviews)

20 Dec 2025

Source: Google

5.0

Thank you Demi, you saved the night

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Création Musique M.P (1 review)

20 Dec 2025

Source: Google

5.0

Good service with DEMI our server the 5 stars are for her service and her kind personality

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Restaurant response

Response added on 3 Jan 2026

Hello, Thank you very much for your kind words. We’re delighted to hear that Demi’s service and warm personality made such a positive impression during your visit. Your compliments will definitely be shared with her. We truly appreciate your feedback 🦐🎷💜 The LouisiNANA Team

AHK1758 (1 review)

20 Dec 2025

Source: Google

5.0

Great service Demi

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Restaurant response

Response added on 3 Jan 2026

Hello, Thank you for your feedback! We’re happy to hear that Demi’s service made your visit enjoyable. Hope to welcome you again soon 🦐🎷💜 The LouisiNANA Team

Alexandra Bergevin (15 reviews)

20 Dec 2025

Source: Google

5.0

Nathaniel & Shnaica SUPER SERVICE !

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Restaurant response

Response added on 3 Jan 2026

Bonjour Alexandra, Merci beaucoup pour votre excellent retour ! Nous sommes ravis de lire que Nathaniel et Shnaica vous ont offert un super service. Au plaisir de vous recevoir à nouveau 🦐🎷💜 L’équipe du LouisiNANA

Eugénie G (28 reviews)

20 Dec 2025

Source: Google

4.3

I regret not taking pictures of the other food because the portion were big. I love everything New orleans and this did not disappoint. The decor is amazing. The food was delicious. Honestly that jerk chicken was out of this world. I took a small Ceasar salad and it was bigger then my face. Great vibe honestly. Friendly staff, Deni was our waitress. Great service

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Restaurant response

Response added on 3 Jan 2026

Hello Eugénie, Thank you so much for sharing such a detailed and positive review! We’re thrilled to hear that the New Orleans vibe, décor, and generous portions lived up to your expectations — and that the jerk chicken made such an impression. We’ll be happy to pass along your kind words to Demi for her friendly and attentive service. Hope to welcome you back soon 🦐🎷💜 The LouisiNANA Team

Didoungou espoire (27 reviews)

20 Dec 2025

Source: Google

5.0

the vibes, the decor , everything was stunning 🥰 and the food and the drinks were really good and the portions were enough. Also very satisfied of the service thanks Demi for your service🥰

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Laury Rosembert (2 reviews)

20 Dec 2025

Source: Google

5.0

Demi was very approachable, nice and smiley. I highly recommend her

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Alexandre Girard (1 review)

20 Dec 2025

Source: Google

5.0

Good service with Demi.

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Restaurant response

Response added on 20 Dec 2025

Merci beaucoup Alexandre pour votre commentaire ! Nous sommes heureux de savoir que vous avez apprécié le service lors de votre visite. Au plaisir de vous accueillir de nouveau très bientôt. L’équipe du LouisiNANA 💜🦐🎷

katerina mekhail (4 reviews)

19 Dec 2025

Source: Google

5.0

Loved it and our waiter was so sweet!

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Restaurant response

Response added on 20 Dec 2025

Merci beaucoup Katerina pour votre gentil commentaire ! Nous sommes ravis d’apprendre que vous avez aimé votre expérience parmi nous. Votre satisfaction est très importante pour notre équipe. Au plaisir de vous accueillir à nouveau très bientôt ! L’équipe du LouisiNANA 💜🦐🎷

Joyce Oughourlian (5 reviews)

19 Dec 2025

Source: Google

5.0

Excellent service with demi

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Restaurant response

Response added on 20 Dec 2025

Merci beaucoup Joyce pour votre commentaire ! Nous sommes heureux de savoir que le service a contribué à rendre votre visite agréable. Au plaisir de vous accueillir à nouveau très bientôt ! L’équipe du LouisiNANA 💜🦐🎷

Restaurant Louisinana

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