Reviews for Restaurant Louisinana - Page 2

Name: Restaurant Louisinana
Address: 140 Prom. Du Centropolis, Laval, Quebec, H7T 2Z6
Telephone: 4502332321
Rating: 4.6

Denis M (8 reviews)

28 Mar 2026

Source: Google

5.0

Atmosphere was very nice, waitress was efficient, polite, entire staff was professional. Food was excellent. The reservations are easy to make.

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fab rose (64 reviews)

28 Mar 2026

Source: Google

5.0

Great food and outstanding staff. Out waitress was the nicest person ever. Thank you for a awesome experience

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Restaurant response

Response added on 28 Mar 2026

Thank you so much for your kind words 💜 We are delighted to hear that you enjoyed the food and had such a great experience with our team. Your compliments about your waitress truly mean a lot and we will be happy to share them with her. We hope to welcome you back again very soon 🦐🎷 L'équipe du LouisiNANA 💜🦐🎷

manu Brissette (245 reviews)

27 Mar 2026

Source: Google

4.7

This place is such a vibe. Right when you walk in it feels like you are somewhere else ! 10 out of 10 for this. Good is right on point I will definitely be back just for that reason. Service is on point but a little bit slow it was a quiet night I didn't expect having to look and call a waiter on such a slow night but everything else was just perfect. Do yourself a favor and go try this place if you want to experience a little bit of Louisiana. Ps margaritas are a banger.

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Valerie Badin (36 reviews)

22 Mar 2026

Source: Google

4.7

I went on a Thursday night and had such a great experience. There was a live singer who added the perfect ambiance—you could really enjoy the music while still being able to have a conversation, which made it ideal for a relaxed evening. The food was absolutely amazing—very flavorful and well prepared. Just a heads-up: the menu is inspired by New Orleans Creole cuisine, so some dishes can be on the spicier side if you’re not used to it. We tried the tacos, pasta, and jambalaya, and everything was delicious and full of flavor. Overall, I really enjoyed this place and would definitely recommend it for a date night!

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Hady Daoud (9 reviews)

22 Mar 2026

Source: Google

1.7

I will never return to this restaurant again! Upon out arrival, the hostess told us that they gave our table to someone else but another table would be available shortly. We waited another 45 minutes. They were very short staffed, our waiter was so busy that we waited 20 minutes before he came to our table, he gave us water, we put in our drink order and starters for the table. The starters arrived before our drinks. We had to remind him about our drinks. The starters and drinks were good. We then ordered our mains and more drinks. Again out mains arrived before the drinks. 5 out of 6 meals arrived cold and inedible. We advised our water and he was very apologetic, he removed the meals from our bills, we paid and left. Never did a manager come talk to us or anyone try to remedy the situation.

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Restaurant response

Response added on 22 Mar 2026

Hi Hady, Thank you for taking the time to share your experience. We are sincerely sorry for the many issues you encountered during your visit. What you described, from the delay with your table, to the long waits for service, drinks arriving after the food, and especially receiving several cold meals, is not the level of experience we want for our guests. We also understand your disappointment that no manager came to speak with you directly before you left. While we appreciate that your server remained apologetic and did what he could by removing the meals from the bill, we fully recognize that this did not make up for the overall experience. Your comments have been taken seriously and shared internally with management so that we can address both the service flow and communication issues that affected your evening. We regret that we let you down. If you are open to it, we would appreciate the opportunity to speak with you directly and understand what happend. Please feel free to contact us at [email protected]. Thank you again for your honest feedback.

x Maria x (31 reviews)

22 Mar 2026

Source: Google

1.7

We reserved, came & found ourselves waiting 30 minutes to get a seat at the BAR. the BAR. it was that full! Service was horrific, organisation is terrible, food is the only thing that passes. Mocktails were a huge miss ; one was extremely sweet , the other tasteless. Service was terrible, we even forced ourselves to give a tip. I will NEVER go back & all my friends are going to hear about this one. 90$ down the drain for entrees & mocktails btw.

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Restaurant response

Response added on 22 Mar 2026

Hello, Thank you for taking the time to share your feedback. We are truly sorry to read about your experience. Waiting 30 minutes just to be seated at the bar, especially after making a reservation, is not the level of organization or service we want anyone to experience at LouisiNANA. We are also disappointed to hear that the mocktails missed the mark and that the service felt so poor from start to finish. We appreciate your honesty, including your comment that the food was the only part of the experience that met expectations, but it is clear that the overall visit did not reflect the standard we aim to provide. We would appreciate the opportunity to learn more about what happened and address this properly. Please feel free to contact us directly at [email protected] with your reservation details and the date of your visit. We regret that your evening left you feeling this way and we sincerely apologize. Let's see how we can make this situation better. — LouisiNANA team 💜🦐🎷

Magda Sambour (16 reviews)

21 Mar 2026

Source: Google

5.0

We went to Louisinana yesterday and it was amazing! Everything from the drinks to the food was perfect. Special shoutout to the crab dip with plantain chips—absolutely delicious. Highly recommend!

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Amanda DiRado (5 reviews)

21 Mar 2026

Source: Google

5.0

The atmosphere and vibe here are awesome! Drinks are great. We didn't get much food, just appetizers but those were great too! I'll definitely be coming back!

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Calliope Melas (Kelly) (231 reviews)

20 Mar 2026

Source: Google

5.0

Wonderful atmosphere. Excellent service. The food and drinks were amazing. Definitely coming back.

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İkram Aydın (2 reviews)

19 Mar 2026

Source: Google

4.0

We chose this restaurant for the first time for my friend’s birthday. The service and atmosphere were nice; however, the food did not meet my expectations. The rice was cold and mushy.

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sam smith (4 reviews)

17 Mar 2026

Source: Google

5.0

I wanna give my praise to the busser/runner louka! He did an impeccable job while setting a friendly ambiance for us customers! Very nice kid with a bright future!

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Charlie Brown (24 reviews)

15 Mar 2026

Source: Google

4.3

Had the 4 course meal, gumbo, spaghetti, jambalaya and cheesy grits. All missing salt, shrimps on the jambalaya had no seasoning, grits were as bland as they come.. spaghetti had very little flavor.. I came here for major flavor but did not get it. Service was very long but its okay because the decor and music was great. The beignet was the highlight of everyone's meal. High end prices should be rewarded with high-end meal. Kitchen should be tasting before they send the food.

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Elizabeth (3 reviews)

13 Mar 2026

Source: Google

5.0

I went yesterday for my boyfriend’s birthday it was probably our favourite restaurant experience. I forgot the name of our waitress but she was so nice, the food is great, the atmosphere is cute, the bus girls and the hostess were also so nice. They surprised my boyfriend with a happy birthday celebration with the beignets and it was so fun and we got a little polaroid taken of us! super fun!

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Hank Johnson (Hankster) (233 reviews)

10 Mar 2026

Source: Google

1.0

I've never actually dined here, and unfortunately, that's entirely the restaurant's fault. I was trying to organize a surprise party for my wife and reached out on multiple occasions to make a reservation. Each time, we were told someone would call us back and each time, that call never came. After my kids tried repeatedly without success, I personally called and left a message asking them to get back to me so we could finalize the details. Still nothing. We eventually had to take our business elsewhere, which was disappointing given how much effort we put into trying to make this work. A restaurant that can't follow up on a simple phone call raises serious concerns about how they'd handle an actual event. If you're planning a group dinner or a special occasion, I'd strongly recommend looking elsewhere somewhere that will actually communicate with you and help ensure everything goes smoothly. First impressions matter, and we will never look at this establishment again .

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Restaurant response

Response added on 11 Mar 2026

Hello, Thank you for taking the time to share your experience. We’re sorry to hear that the process of organizing your wife’s surprise celebration left you feeling disappointed. Special occasions like these are very important to us, and we always aim to make the planning as smooth and enjoyable as possible. After reviewing the situation, it appears that our team did have the opportunity to speak with you directly, and our manager shared the group menu during that exchange and also sent it by email to help finalize the details of the reservation. The reservation was subsequently confirmed, and we later understood that the plans had changed and that the group ultimately decided to celebrate elsewhere. That said, we do agree that communication on our end could have been faster, and we appreciate you bringing this to our attention. Feedback like this helps us improve our follow-up process for group reservations and special events. We truly regret that your celebration took place elsewhere, and we would genuinely appreciate the opportunity for you and your family to give us a second chance in the future. If you are open to it, we would be happy to speak with you directly. Please feel free to contact us at [email protected] . Thank you again for your feedback. LouisiNANA Management

Aurora Drainville (4 reviews)

6 Mar 2026

Source: Google

5.0

Wow! Such a unique and sophisticated concept. Staff is super friendly, decor is beautiful, and atmosphere is unmatched. Camilo makes the best cocktails! Worth the trek form downtown mtl

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Johnny Haddad (24 reviews)

11 Feb 2026

Source: Google

2.5

After looking up their promotions on the Louisinana website i went to the restaurant for 7$ tacos on tuesdays. I was very upset when i came to find out that this promotion was not valid while they still had the ad up on theyre webpage while i was speaking with the waiter. The screenshot included in this review is still on their website so if you want to go for these promos dont bother…

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Restaurant response

Response added on 11 Feb 2026

Thank you for bringing this to our attention and sincerely sorry for the confusion and the bad impression you felt during your visit. The right action on our side should have been to give you the promotion immediately and we appreciate you pointing out this mistake so we can fix it right away. We completely understand your frustration, especially when the promotion was still visible online while you were at the restaurant. This is not the experience we want anyone to have and we are currently correcting the information to avoid further confusion. We would really like the chance to make this right with you. Please write to us directly at [email protected] so we can follow up personally. Thank you again for helping us improve Team LouisiNANA 💜🍤🎷

Myrah Desir (2 reviews)

8 Feb 2026

Source: Google

5.0

Such a beautiful restaurant! The waiters are super nice and give excellent food recommendations. The food and drinks were amazing, love the variety of mocktails! Vibes were immaculate!

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Antoine Anderson (162 reviews)

7 Feb 2026

Source: Google

2.7

I didn't like the food is order. I ordered waffle and chicken the waffle was burn and the chicken was blend . The decor was beautiful to look at .My knife was dirty they change it but still go somewhere else . There were flies in winter in the restaurant

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Restaurant response

Response added on 7 Feb 2026

Thank you for taking the time to share your feedback. We’re truly sorry that your experience did not reflect the quality and standards we aim to deliver at LouisiNANA. Burnt waffles, under seasoned chicken, and cleanliness issues are not acceptable to us, and we sincerely apologize for the disappointment. Your comments about the utensils and the presence of flies have been shared directly with our management and kitchen teams so we can review procedures and correct this immediately. We’re very glad you enjoyed the décor and atmosphere, but we understand that great food and a clean experience matter most. If you’re open to it, we would appreciate the opportunity to speak with you directly and make things right. Please contact us at [email protected] with the details of your visit. Team LouisiNANA 💜🍤🎷

aacc.2002 (1 review)

7 Feb 2026

Source: Google

1.0

I’m writing this review after a very disappointing experience during a group dinner. The restaurant had been informed one week in advance that there would be one vegetarian guest in the group — me. We had a fixed menu: shared appetizers and a choice of main course. Not a single option was vegetarian, so I initially assumed they would prepare something for me separately. At the beginning of the dinner, before any appetizers were served, we were asked to choose the main course that everyone would be eating. When I explained that I was the vegetarian guest they had been warned about, I was told that the only thing available for me was a salad. I was extremely unhappy, and only thanks to someone in my group we managed to find the solution: rosé pasta. After that, the fixed appetizers were brought to the table for everyone else — except me. I was not offered any alternative appetizers, no substitutions, no effort of any kind. I was simply left there watching everyone eat. I even proposed an extremely simple solution: bringing me the same taco served as the main course to the others, just without the chicken. The waiter initially said this was not possible. Only after another person in my group insisted did the waiter agree, saying it would take 15–20 minutes. At that point, the timing was irrelevant — I just wanted to eat instead of sitting there hungry and uncomfortable. This experience left me extremely frustrated and disappointed. In a city like Montreal in 2026, and after proper notice, a restaurant should be able — and willing — to accommodate a vegetarian guest with basic respect and professionalism. What happened that night shows a complete lack of care, flexibility, and consideration.

Restaurant response

Response added on 7 Feb 2026

Thank you for taking the time to share such a detailed review. We are truly sorry to read about your experience and especially that you felt overlooked during what should have been an enjoyable group dinner. When we are informed in advance about dietary restrictions, our responsibility is to be prepared and to make every guest feel included. What you described regarding the lack of vegetarian options, the absence of alternative appetizers, and the difficulty in finding simple solutions does not reflect the level of hospitality and care we want to provide. We sincerely apologize for the frustration and discomfort this caused you. Your feedback has been shared with both our service and kitchen teams so we can review how group menus and special requests are handled, improve communication on the floor, and ensure that vegetarian guests receive thoughtful and respectful accommodations moving forward. If you are open to it, we would truly appreciate the opportunity to speak with you directly and learn more about your visit. You can reach us anytime at [email protected]. Team LouisiNANA 💜🍤🎷

Elza Adm (91 reviews)

5 Feb 2026

Source: Google

4.3

Had dinner with friends there but music was a bit loud to hear one another. Our waiter was very kind and when asked to try to lower the volume it was done. Food and drinks were delicious. Our server was 10/10 attentive and making sure we are good.

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Restaurant response

Response added on 7 Feb 2026

Thank you so much for sharing your experience with us. We are really happy to hear that you enjoyed the food, the drinks, and especially the attentive service from our team. Creating a lively New Orleans atmosphere is part of the LouisiNANA vibe, but your comfort always comes first, so we truly appreciate you letting us know about the music volume and we are glad our team was able to adjust it quickly. Your kind words mean a lot to us and we will be sure to share them with your server. We hope to welcome you and your friends again very soon for another great night. Team LouisiNANA 💜🍤🎷

chris larcher (5 reviews)

1 Feb 2026

Source: Google

5.0

Amazing food (I truly don’t understand the 1star reviews) lots of flavour and extremely friendly staff who were very professional and efficient. Amazing atmosphere and decor, when do the live bands play? Will be going back 100%

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Restaurant response

Response added on 7 Feb 2026

Thank you so much for the amazing review! We are truly happy to hear that you enjoyed the food, the atmosphere, and the service from our team. Creating a vibrant Louisiana inspired experience with great flavours and warm hospitality is exactly what we aim for, so your words mean a lot to us. Live bands usually play on select evenings and special event nights, so keep an eye on our social media for the next announcements. We can’t wait to welcome you back again very soon for another great night at LouisiNANA. Team LouisiNANA 💜🍤🎷

Eilnaz Ghadimi (1 review)

30 Jan 2026

Source: Google

5.0

Amazing service, great food, would definitly go back on tuesday or the weekend when Diana is working She gave us the best table service

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Anna Shevchenko (3 reviews)

30 Jan 2026

Source: Google

5.0

Amazing service by Diana ! Absolutely an awesome experience and service !

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Athena Linardakis (2 reviews)

30 Jan 2026

Source: Google

3.7

Food was really good, the place is really pretty too. The service is not great though. Servers were pouring water and dragging the napkin in our food, gave one of our friends a knife from across the table facing the knife at her, staff is just really lost.

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Restaurant response

Response added on 7 Feb 2026

Thank you for taking the time to share your experience with us. We are very happy to hear that you enjoyed the food and found the restaurant beautiful, but we are truly sorry to read about the service issues you encountered during your visit. What you described regarding water service, utensils handling, and overall awareness from our staff is not the level of professionalism or care that we expect from our team. Your comments have been shared with our management and service staff so we can review training and reinforce proper service standards immediately. We sincerely appreciate your honesty as it helps us improve. If you are open to it, we would really like to learn more about your visit and make things right. Please contact us at [email protected]. Team LouisiNANA 💜🍤🎷

Rose-Angel BENOIT (1 review)

30 Jan 2026

Source: Google

1.0

O/10 THEY CANCELLED ON US ON THE DAY OF A SUPRISE BIRTHDAY MIND YOU WE RESERVED A MONTH AGO THEY CONFIRMED BY EMAIL AND ON THE DAY AT 7:15 THEY SAID THEY COULDN’T RECEIVED US AND THE PARTY WAS AT 8:00

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