Great food and service
Reviews / Ratings for Restaurant Impérial (Pointe-Claire)
Sad to say i won't go back. Great decline in quality, service, food temperature, tea temperature. Even reading the menu was difficult as the details are not translated and there are no possibilities of editing anything for allegies etc. Had a waiter lie to my face when asked about the way a dish is cooked. Just say you dont cook therefore you don't know - instead of lying. Overall, sadly, I am disappointed and that's my last visit there.
If you're aiming to eat big without worrying about going to the bathroom in the next hour, this is it. Chinese food in my opinion taste a tad bit too salty but the Imperial chefs serves their dishes with just the right amount. Friendly staff as well. Would commend for large groups. AND THE ANIME PLAYING ON THE WALLS. *CHEF'S KISS*
Had a big banquet for 10 aunties here. Food is generous. The most impressive part is the service. The waiters and waitresses were so elegant and polite, kind and gentle to all the aunties. Definitely recommend
Went with 2 other people. Definitely a place for large groups. Food is delicious and served in large portions; to be shared amongst the people at your table. Hallway to the Bathroom is a bit sketchy. Lots of free parking.
Very good place good price fast service
Overall excellent food.
A full dim sum spread, built for indulgence. Silky shrimp dumplings, juicy siu mai crowned with roe, crispy spring rolls, tender rice noodle rolls glazed in soy, golden fried squid, braised ribs, and sticky chicken feet, all steaming in bamboo baskets, ready to share. Every bite: soft, crisp, savory, rich. The kind of table that disappears faster than you expect. 🥢 #RestaurantImperial #Montreal
Restaurant Impérial - Pointe-Claire Avoid this restaurant like the plague… Had the ABSOLUTE WORST experience yesterday afternoon! Went in at 14h15 for a quick late lunch… scanned the QR code that they provided to order the Daily Lunch Special for $8.95, the Cantonese-Style Crispy Noodles. Five minutes later, a waiter comes up to tell me there’s no more. I asked, what do you mean there’s no more… lunch is from 10h00 to 15h00?? He said the manager stopped the special as it is Lunar New Year Week. I retorted by pointing out that New Year’s Day is tomorrow, not today! I asked to speak to the Owner which he refused, I demanded to speak to the Manager… as I waited, the couple at the table next to me expressed the same exasperation ordering the same daily special today. The manager (pictured below) refused to honor their special clearly available to order on their menu system and refused to allow me to speak with the Owner. He threw me out of the restaurant as I voiced that I would make a complaint to the Head Office at the Brossard location, go on Social Media to share their unethical business practices and file a formal complaint with the OPC!! This establishment has been less than stellar since the very beginning during their soft opening when menu items were unavailable to order, short staff both in the kitchen and dining room, extremely long waits for your orders to be served, very unprofessional management team including but not limited to the Manager pictured below! And to top it off, their food isn’t even anything special, bland taste at best… OBVIOUSLY DO NOT RECOMMEND THIS RESTAURANT!
Their service is poor, and they expect a 20% tip. If you don't give it, they'll say, “the service is always like this, and if you don’t like it, don’t come back! We will black list you!” I calmly replied, “ok, I won’t come back.” Somehow, my indifferent attitude upset them, and the male manager confronted me and my husband, shouting at us. This place is a complete circus. I suspect they've already blacklisted many residents of West Island. We definitely need another dim sum restaurant to compete with this terrible place.
Extremely poor service!! The place was half empty on a Friday night at 7h00 and they could not be bothered coming to our table (small group of 6) to offer us water and/or ask if we wanted to purchase beer or wine to go with our food. Also, we kept a menu to order a second round of food, but they never came back after the first service to ask if we still wanted to order more. Oh, and they don't want to make separate bills, it's one bill per table and you figure it out amongst yourselves after. It says it on each menu, only one bill per table!!! We will never going back...
100% nope
I would give a “0” if there was one. I went to pickup an UE food order for a client on St Valentine day and the manager pointed at me very arrogantly in front of the big line up of customers waiting for picking up their orders with his finger as If I was his dog. Few mins later a nice person next that was speaking in british accent went to inquire on his late order and the owner told him off, his wife started saying rude rude in a loud voice as they got very made, I hope he steps in and share his negative experience. Another kid comes in and accuses me that I was blocking the way when I became angry and started asking to be treated as humans and with respect, a young lady came in and hit me in the shoulder and right away that kid took her side and pointed his finger to my head saying do not scream at my girlfriend, I was not even talking to her. I cancelled the order and left. I will file in a police report, hopefully they will get a big fine and license sudpended, very arogant, rude, disrespectful management.
Had a good experience at Imperial Dim Sum. The dishes were fresh, flavorful, and came out hot. Service was smooth and the place felt comfortable. Prices are a bit higher than other dim sum spots, but the quality is there. Still a nice treat once in a while.
The service wasn't bad, they were not rude, but I don't think you should have to run after the server for a glass of water. Don't order the beef. The texture was rubber like and the server said that because they give big portions, they couldn't garantie good quality of the meat. The general tao was alright, not the best. Dumplings were good.
Very good food, great choice. Lovely atmosphere. Sometimes waiters are hard to come by because they service soo many people so getting water refilled or if you are missing a dish it could takes little while. Still great overall.
Given the hefty price tag I expected better quality.
They need to work on their service.
Great place with plenty of parking and excellent service. The food is underwhelming and bland however. Underseasoned is an understatement. We had Dimsum and it was generally ok. The chicken feet were good. The dumplings seemed starchy and bland. The hot and sour soup was neither hot or sour - easily fixed. Fried stuff was ok. Overall it is a repeat for us based on the fantastic service. Good but not great.
Third time here. The last time I went, it was for a party, the restaurant was able to accommodate around 50-60 people. However, one thing I would suggest is to have a separate section for larger groups (similar to Olympia Restaurant on St Jean) so we’re not all packed up together.
My nephew had recommended this place as he'd been a couple of times before. So we met up with him for Dim Sum Dec. 28/25. We arrived there at 10:15 am which was a good time because before knew it the place was packed--and that's noteworthy because there is a lot of seating there! Staff were super friendly and attentive making you feel that your really appreciated as a customer. Orders were made using a cell phone and it wasn't long before piping hot food started to be served at our table along with green tea and Chinese beer for me. Every was well prepared and tasted great. It had been quite a few years since we'd enjoyed Dim Sum and we were not disappointed. Everything was fresh and hot and delicious and we'll certainly be back in the future.
Food is always fresh and delicious! There can be a bit of a wait when it's busy, but the staff works incredibly hard and are always friendly!
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Opening hours
- Sunday Closed
- Monday Closed
- Tuesday Closed
- Wednesday Closed
- Thursday Closed
- Friday Closed
- Saturday Closed
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