1 Jan 2026
Source: Google
I ordered food to go and received the wrong order. When I called the restaurant, they showed no concern—no apology, no excuse, and no effort to fix the mistake. Poor customer service.
Service
Cooking
Atmosphere
Restaurant response
Response added on 2 Jan 2026
We sincerely apologize for the poor service you received during your visit. Please know that nothing is more important to us than customer satisfaction, and this type of behavior is completely unacceptable in relation to the quality standards we maintain at our establishment. We want to make amends, but to do so, we need your help. If you are willing, please contact us through our website at https://poulet-rouge.ca/en/support to share your experience, specifying the date and approximate time of your order and visit so we can provide effective feedback to management. We look forward to your response and wish you a very happy new year.