I’ve never had issues with this restaurant before. Portions were always generous and the food quality was consistently good. Today, however, was a big disappointment. I ordered two “The General” to go. Normally, the to-go containers are so full that staff have to press down on the lid to close them. This time, the portions were noticeably smaller. The salad was sad and soggy, not fresh at all. What concerned me most was the timing. Orders usually take minimum 10-12 minutes and feel freshly made. This time, both orders were ready in just 4 minutes. I barely had time to warm up my car before getting the notification that the food was ready. Which makes me think it had been sitting there prior to me placi g the order. When I picked it up, the food wasn’t even warm. Cold soggy food, really disappointing experience compared to what I’m used to here. This is not the quality I’ve come to expect.
Restaurant profile
Reviews / Ratings for Poke Monster (Châteauguay)
Service
Cooking
Atmosphere
Restaurant response
Response added on 9 Feb 2026
We apologize for any inconvenience or dissatisfaction you experienced during your visit to PokeMonster. It's concerning to hear that we did not meet our usual standards of service and quality. We take your feedback seriously and would like to address your concerns directly. Please contact us at [email protected] with further details. We're committed to providing a better experience and hope to hear from you soon.
Reviews are also available in French.
See reviews in FrenchAdd a review
Share your experience in seconds.
Opening hours
Dining room
- Sunday 10:00 - 03:00
- Monday 10:00 - 03:00
- Tuesday 10:00 - 03:00
- Wednesday 10:00 - 03:00
- Thursday 10:00 - 03:00
- Friday 10:00 - 03:00
- Saturday 10:00 - 03:00
Missing information?
Help us improve this restaurant profile.
Update the profile