Pacini Vaudreuil-Dorion

Hello KL. I am truly sorry to read such a visceral reaction to your meal, and I sincerely apologize that your experience was so distressing. It is never our goal for a guest to leave feeling this way, and we take your feedback regarding the quality of our food very seriously. The satisfaction of our customers is our priority, and we will do everything in our power to correct the situation, as it is clearly unacceptable that our Carbonara and our Bread Bar fell so far below the standards you expected. While we, like many in the industry, are navigating a difficult economic context marked by inflation and rising food costs, we strive to offer an authentic and flavorful experience that justifies our guests' trust. We are committed to conducting an immediate follow-up with our kitchen and management teams to review our ingredient selection and preparation methods, as your description of the pasta and bread options indicates a significant gap in our quality control. We hope you will accept our sincerest apologies for this experience and that we might one day have the chance to regain your trust with a meal that is truly representative of our brand.

Hello Chra! Thank you for sharing your feedback. We’re glad to hear you appreciated the atmosphere, the service, and the portion sizes. That said, we understand how disappointing it is when the flavors don’t meet expectations. Pasta should be comforting and full of taste, not bland. We also take note of your comment about the stainless steel bowl presentation. While the intent is to keep dishes warm and offer a distinctive style, we understand that presentation plays a big role in the dining experience, and if it felt unappealing, that’s important for us to hear. Your feedback will be shared with our team for review. We know that with rising food and operating costs across the industry, maintaining value is essential. We strive to balance quality, portion size, and pricing so guests feel they receive a worthwhile experience. We are sorry that your experience in our restaurant disappointed you. The satisfaction of our customers is important to us and we will do everything we can to correct the situation.