Pacini Québec Lebourgneuf

Tony P (5 reviews)

8 May 2026

Source: Google

2.3

Group of 30 people in town for a hockey tournament that cane to your restaurantfor lunch. I was very disappointed with the pizza size that cost $30. I paid $4 for extra bacon and there barely was any. Food for my family of 5 lacked taste. Portions are small and the dessert portion part of the kids menu was borderline insulting. Service was very slow despite the place being empty. I found it to be overpriced which was the same comment other parents shared. This city has so many good restaurants and Pacini isn't one of them in my opinion.

Restaurant response

Response added on 10 May 2026

Hello Tony. Thank you for taking the time to share your experience with us. We are sorry to hear that your visit during the hockey tournament did not meet your expectations, especially regarding the portion sizes, value, and overall dining experience for your family. We are sorry that your experience in our restaurant disappointed you so much. The satisfaction of our customers is important to us, and we will do everything we can to correct the situation. In the current context of rising food and operating costs, we continue to work hard to maintain the quality of our ingredients and menu offerings while also taking comments like yours into consideration to improve the experience we provide. We appreciate your feedback and are sorry to hear we did not leave a better impression during your visit.

Kevin Below (10 reviews)

8 Apr 2026

Source: Google

3.0

I don't usually complain in a restaurant, but why does the music have to be so loud you can't have a conversation, so everyone has to talk loudly, and then you can only hear the booming bass anyway. Anyway, the waitress was super and got the manager to wake up and listen and they turned the music down and eventually turned it way down. So, great service, good food, and eventually good atmosphere.

Restaurant response

Response added on 10 Apr 2026

Hello Kevin, we are glad to hear that you enjoyed our food and received excellent service from our team. It is great to know that our waitress and manager were able to react quickly and adjust the environment to make your experience more comfortable. However, we sincerely regret that the initial volume of the music interfered with your ability to have a conversation. We strive to create an atmosphere that is festive yet pleasant for all our guests, and your feedback regarding the bass levels and overall volume is very helpful for our team in finding the right balance. Thank you for your patience and for highlighting the responsiveness of our staff. We look forward to welcoming you back for an even better experience! Thank you for your comment.

Yousef A (391 reviews)

25 Mar 2026

Source: Google

4.0

I had a good experience at Pacini! I tried their lasagna, and it was absolutely delicious—rich, flavorful, and perfectly layered. The sauce tasted fresh and authentic, and the cheese was melted just right, making every bite comforting and satisfying. The atmosphere was warm and inviting, and the staff were friendly and attentive without being overwhelming. You can really tell they care about the quality of their food and the overall dining experience. If you’re craving authentic Italian comfort food, especially a good lasagna, this place is definitely worth a visit.

Restaurant response

Response added on 26 Mar 2026

Thank you so much for taking the time to write a review. We are glad that you enjoyed your experience and we hope to see you again soon!

Henry Ho (14 reviews)

13 Feb 2026

Source: Google

3.3

Do Not order the “Feast for Two”, Over Priced , it’s more like Fries for Two🤣.the meat was Small and burned, and Not like the picture, Shrimp was steam with No flavour, Atmosphere was good. my Grandson was happy with his children meal. Pizza and pasta looks good.

Restaurant response

Response added on 13 Feb 2026

Hello Henry We are sorry that your experience did not meet your expectations. Could you write to us at [email protected] to give us more details? The satisfaction of our customers is essential to us and we would like to learn more in order to be able to correct the situation.